[TelstraClear] New Homeplan (+UCLL)

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#268126 29-Oct-2009 14:13

Gutted, there is a new cabinet between me and the Frankton Exchange (Hamilton)

I know its asked above, are they going to sub-loop unbundle?

Ragnor

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#268144 29-Oct-2009 15:04

simcore: Apparently, there are no performance issues from cabinetisation that Voda and Orcon have experienced, I wouldn't pretend to understand the technical aspect of those undertakings or designs, but that was well and truly tested & assured in the alpha trials, so I'm told.

Loads of people have had a lot of trouble (slow sync speeds, unstable connections) on Orcon+ and Vodafone Red when their area has been cabineted, there are tons of threads on Geek Zone alone where the resolution was get off the LLU plan back on to Telecom Wholesale once your area gets cabineted.

I've got $5 that says it will be the same for Telstra LLU customers. Happy to be proved wrong but it seems quite likely since both Vodafone and Orcon users on LLU gear are having these problems.

If you live within 1km of the exchange and can live with the stupid data pack system you will be all over these new Telstra plans but for everyone else it's a yawn (as usual).

olof

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#268156 29-Oct-2009 15:40

Ragnor: Anyone know if they are doing sub loop unbundling aka putting gear in cabinets?

Because I suspect another thing against this plan is that if you're connected to a cabinet you'll get the same mid span injection signal problems that Orcon+ and Vodafone Red users have.

We are not offering any unbundled services from cabinets. We may or may not in the future, but it is not part of the current deployment.

Also, you will not see any mid-point injection issues on the TelstraClear UCLL network. In essence, we will not sell you a UCLL service if you have been cabinetised.

Looking forward to hearing feedback on performance on the TelstraClear UCLL network!

--Olof

Olof Olsson - my views are my own.

olof

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#268166 29-Oct-2009 16:06

Ragnor:

Loads of people have had a lot of trouble (slow sync speeds, unstable connections) on Orcon+ and Vodafone Red when their area has been cabineted, there are tons of threads on Geek Zone alone where the resolution was get off the LLU plan back on to Telecom Wholesale once your area gets cabineted.

I've got $5 that says it will be the same for Telstra LLU customers. Happy to be proved wrong but it seems quite likely since both Vodafone and Orcon users on LLU gear are having these problems.

This will not happen for TelstraClear customers. We will not provide service to you from the exchange if you are served from an active cabinet. If we did, you would see bad broadband performance (to say the least) from cabinet mid-point injection.

--Olof

Olof Olsson - my views are my own.

LennonNZ

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#268167 29-Oct-2009 16:14

The question which was asked is when someone gets cabetinsed after they are on LLU with TelstraClear, will TelstraClear move the person back to Telecom Wholesale service automaticlly?

olof

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#268175 29-Oct-2009 16:33

LennonNZ: The question which was asked is when someone gets cabetinsed after they are on LLU with TelstraClear, will TelstraClear move the person back to Telecom Wholesale service automaticlly?

Yes, if that happens, we will ensure that you are "served" from the cabinet and not the exchange, to avoid mid-point injection issues. We cannot comment on if this will be via a wholesale arrangement or TelstraClear providing services from the cabinet. However, the main point for customers is that we will not provide service from the exchange for cabinetised lines.

Please note that this is relatively unlikely to happen due to us not selling you a UCLL service in planned cabinetisation areas in the first place. Of course, these areas are subject to change over time, so it can happen. If and when it happens, we will deal with it as per above!

Olof Olsson - my views are my own.

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DjShadow

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#268177 29-Oct-2009 16:36

Will exchanges not based in cities likely get unbundled at anytime?

Behodar

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#268181 29-Oct-2009 16:42

I'm also interested in DjShadow's point. Some of the exchanges listed above seem to serve fewer customers than some larger towns. I'm wondering how TelstraClear decided which to unbundle.

I believe that some exchanges are "full" and Telecom won't connect any new customers. I would've thought that it'd be in TCL's interest to unbundle these as if Telecom won't connect a customer, then it's pretty much a guaranteed customer win for TCL.

olof

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#268182 29-Oct-2009 16:43

DjShadow: Will exchanges not based in cities likely get unbundled at anytime?

Which exchanges gets unbundled and when is (of course) determined and driven by Telecom Wholesale.

You can check the plans in your area here:

http://www.telecomwholesale.co.nz/maps

(Excellent tool by the way!)

Olof Olsson - my views are my own.

olof

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#268183 29-Oct-2009 16:47

Behodar: I'm also interested in DjShadow's point. Some of the exchanges listed above seem to serve fewer customers than some larger towns. I'm wondering how TelstraClear decided which to unbundle.

I believe that some exchanges are "full" and Telecom won't connect any new customers. I would've thought that it'd be in TCL's interest to unbundle these as if Telecom won't connect a customer, then it's pretty much a guaranteed customer win for TCL.

Unfortunately, we cannot discuss our strategy for UCLL exchange selection etc. Needless to say, we want to reach as many prospective customers as we can. It is of course a complex environment with the planned cabinetisation etc.

Olof Olsson - my views are my own.

sbiddle

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#268191 29-Oct-2009 17:13

Just a quick question olof - can you confirm where voice on these new plans is still Telecom PSTN or do you have your own linecards for this?

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olof

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#268193 29-Oct-2009 17:22

sbiddle: Just a quick question olof - can you confirm where voice on these new plans is still Telecom PSTN or do you have your own linecards for this?

We provide voice for UCLL via our own equipment.

Olof Olsson - my views are my own.

Ragnor

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#268194 29-Oct-2009 17:28

Thanks for taking the time to answer Olof.

It's good to hear you have a plan for customers where the area/line gets a cabinet installed after they are on the UCLL service.

Can you comment on the rationale behind the structure of the current data pack system? It really doesn't seem logical with the larger data packs.

If you happen to finish the month on say 51GB and you're using 25GB packs, another 25GB pack would be automatically added so you would end up paying for 3x 25GB (75GB) despite only using 51GB.

Surely the billing system could calculate when a user ends the month on 51GB the packs used would be 2x 25GB pack and 1x 1GB pack, if they ended on 52GB it would be 2x 25GB and 1x 3GB...?

I actually liked the data pack being added automatically (over manually adding it like other ISP's) but I found it annoying that I needed to have to pay strict attention to usage near the end of the month. If you finish on the wrong number you get quite badly penalised $/GB wise with 10GB packs... even worse with 25GB packs.

The primary reason I decided to move away from Telstra PDQ mid this year when my contrtact period finished was because of the way data pack system works, no complaints with performance that's for sure.

olof

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#268201 29-Oct-2009 17:48

Ragnor: Thanks for taking the time to answer Olof.

It's good to hear you have a plan for customers where the area/line gets a cabinet installed after they are on the UCLL service.

Can you comment on the rationale behind the structure of the current data pack system? It really doesn't seem logical with the larger data packs.

If you happen to finish the month on say 51GB and you're using 25GB packs, another 25GB pack would be automatically added so you would end up paying for 3x 25GB (75GB) despite only using 51GB.

If there some reason why the billing system can't calculate when a user ends the month on 51GB to be 2x 25GB pack and 1x 3GB pack?

Ragnor: The products are structured the way they are "by design" and not due to systems limitations.

Olof Olsson - my views are my own.

CutCutCut

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#268441 30-Oct-2009 09:15

olof:
Ragnor: Thanks for taking the time to answer Olof.

It's good to hear you have a plan for customers where the area/line gets a cabinet installed after they are on the UCLL service.

Can you comment on the rationale behind the structure of the current data pack system? It really doesn't seem logical with the larger data packs.

If you happen to finish the month on say 51GB and you're using 25GB packs, another 25GB pack would be automatically added so you would end up paying for 3x 25GB (75GB) despite only using 51GB.

If there some reason why the billing system can't calculate when a user ends the month on 51GB to be 2x 25GB pack and 1x 3GB pack?

Ragnor: The products are structured the way they are "by design" and not due to systems limitations.

Hmm...'By design' to make you pay a whole lot more. I appreciate the honesty though.

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