Vodafone bricked Opera on my BlackBerry!

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BigDave

115 posts

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#371978 24-Aug-2010 10:08

MrAndreas, the post Johnr links to is my post. I own it.

I have been doing Blackberry support for many many years now.

I don't feel you are quite grasping what I and others have told you so far.. Its not the network, its the way the Blackberry device trys to access data.. if you want to use the same exerp out of my post i'll use it to.

"A Standard Data Plan enables you to:

* Use a 3rd party browser like Opera Mini (no support provided)
* Use any Web Based Email via above browser
* Use other 3rd party applications which can be installed via Desktop Manager (as long as the application does not require Blackberry APN Acess)"

The reason we do not support this is because it is often hit and miss, you need service books, prepaid customer do not have access to the Blackberry.net APN to be able to connect to Blackberry and receive service books.

If you read the post JohnR linked to you would have seen this statement also.
Blackberry & Prepay
If you are a prepaid user unfortunately there is no specific Blackberry support we can provide you at the moment. Due to the nature of the prepaid system and the lack of access to the Blackberry APN(Network) we are unable to resolve most issues that will be encountered for users with prepay Blackberry’s. However in some cases if you have a prepay SIM in your Blackberry and have access to an On Account SIM then we are to use the On Account SIM to work around selected issues like:

No Vlive Access / Icon

No PXT Access / Icon

It's really upto you now, to make the decision on what you would like to do, but there is nothing more to discuss on this issue.

My views are mine and don't necessarily reflect that of my employer.

MrAndreas

62 posts

Master Geek

#372082 24-Aug-2010 13:18

Surely it is Vodafone that has configured postpay and prepay to be different when it comes to deciding who gets the configuration settings required for standard data access and who doesn't?

OK, perhaps some of these configuration settings come from RIM directly for BlackBerry devices, but it will be Vodafone's configuration of the different accounts on their network that ultimately determines if the configuration data will be transmitted or not, not RIM. Is this not so?

MrAndreas

62 posts

Master Geek

#372083 24-Aug-2010 13:20

Clarification: With "accounts" I mean any SIM registered on the Vodafone network.

michaelmurfy

meow
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#372125 24-Aug-2010 14:13

MrAndreas: Surely it is Vodafone that has configured postpay and prepay to be different when it comes to deciding who gets the configuration settings required for standard data access and who doesn't?

OK, perhaps some of these configuration settings come from RIM directly for BlackBerry devices, but it will be Vodafone's configuration of the different accounts on their network that ultimately determines if the configuration data will be transmitted or not, not RIM. Is this not so?

Gah, everything is controlled by RIM, Vodafone have nothing much to do with it.
I don't know of any places in the world that allow BB Data to work on Prepay, it's just too hard to do. I am pretty sure RIM charge the telco for the data transferred over their network, since prepay is just erm, "Prepay" it is too hard to implement a charging system based around this.

If you want your blackberry to work 100% - go on Postpay + a BB BES Plan.

End of story.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.

BigDave

115 posts

Master Geek

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#372173 24-Aug-2010 14:43

MrAndreas: Surely it is Vodafone that has configured postpay and prepay to be different when it comes to deciding who gets the configuration settings required for standard data access and who doesn't?

OK, perhaps some of these configuration settings come from RIM directly for BlackBerry devices, but it will be Vodafone's configuration of the different accounts on their network that ultimately determines if the configuration data will be transmitted or not, not RIM. Is this not so?

You are correct MrAndreas, that in the case of connectivity to Blackberry through the Blackberry.Net APN is not provided to Prepay customers and this is the way Vodafone NZ have the network configured. The connections going through Vodafone's network and terminating at the Blackberry network cost Vodafone both in Bandwidth and Registration costs. It is the reason why prepay phones do not have this access granted, it its not a switch or a setting that can be set on individual accounts it is Network level configuration.

So whilst you may want something done to resolve this, there is nothing anyone you call for support can do to assist other than following the previous instructions on how to work around this issue.

My views are mine and don't necessarily reflect that of my employer.

MrAndreas

62 posts

Master Geek

#372899 25-Aug-2010 23:27

Thanks Spawneh for your honest and logical answer. It makes sense when you tie it in to billing like that. I can just imagine the complications that it would cause.

Can you provide a similar logical explanation as to why Opera, that could connect to any web site, no longer can connect? Yes, I realise it has to do with service books but my question is why must then the required service books suddenly have disappeared to render Opera useless?

Please note that Opera failed during a Facebook session so it's not like I was doing anything special at the time. One minute I could post and view comments and the next Opera would no longer connect.

kadillak

23 posts

Geek

#374806 31-Aug-2010 11:49

How about taking this back to basics - Go to:

Options

Mobile Network

Is "Data Services" switched to "On"?

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

johnr

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#374807 31-Aug-2010 11:50

kadillak: How about taking this back to basics - Go to:

Options

Mobile Network

Is "Data Services" switched to "On"?

Good point

I hope so or DOH!!

BigDave

115 posts

Master Geek

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#374948 31-Aug-2010 15:41

MrAndreas: Thanks Spawneh for your honest and logical answer. It makes sense when you tie it in to billing like that. I can just imagine the complications that it would cause.

Can you provide a similar logical explanation as to why Opera, that could connect to any web site, no longer can connect? Yes, I realise it has to do with service books but my question is why must then the required service books suddenly have disappeared to render Opera useless?

Please note that Opera failed during a Facebook session so it's not like I was doing anything special at the time. One minute I could post and view comments and the next Opera would no longer connect.

Hi MrAndreas,

I honestly can't give you a definitive answer relating to this as this is one of the reasons we don't attempt to support them. it could be a hard reset of the device or anything similar to this which can cause the fault.

I wouldnt worry about data services as this again is actually in relation to your device attempting to connect to Blackberry.

My views are mine and don't necessarily reflect that of my employer.

chenda

1 post

Wannabe Geek

#375281 1-Sep-2010 13:11

Just a thought - I didnt see this mentioned either; but if you have network data enabled and Opera still doesnt work, maybe try uninstalling then re-installing it? Least from an IT/Android/iPhone user, thats one of the other things you can try when troubleshooting...

MrAndreas

62 posts

Master Geek

#377621 7-Sep-2010 18:11

Yes, data services are on, otherwise I wouldn't be able to even use the built-in browser. (I've double-checked both claims.)

I will try to reinstall, but I have so many other things on my plate right now so I won't get around to it for a while.

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