[TelstraClear] Traffic usage spikes: overcharged to the max

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Traffic usage spikes: overcharged to the max

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timmmay

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#408964 24-Nov-2010 15:42

At 15Mbps you could do about 6GB in an hour, 60GB must be a fault.

salival

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#410081 26-Nov-2010 23:04

It could have also been a DDoS (Distributed Denial of Service).. just to throw that out there..

mentalinc

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#410744 29-Nov-2010 15:56

umm based on the graph thats 62GB is for a whole day not 1 hour.

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rliddall

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#412206 2-Dec-2010 18:22

Hey there metal (sorry for late response), thats the 'overview' for month...when we look at the day's usage, you can pinpoint it to hourly usage, hence our being able to be fairly specific on traffic.

Ragnor

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#412320 3-Dec-2010 00:35

Did you get the dispute resolved in the end?

Someone from Telstraclear read this thread and sent me a message me saying they could help and I was like huh? you probably want to message the guy that opened the thread heh.

rliddall

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#418681 17-Dec-2010 22:45

Just an update on my dispute...all has been resolved thanks to some very very helpful people in the geekzone! An actual reason behind the excessive spikes couldn't be found but as a result of my post here TCLs Tech team were chased up and once on the job were able to confirm that the volume of usage wasn't possible. So my thanks to all who offered sound advice (facebook and twitter for helpdesk support, who'd have thought it)...and in the case of a couple of geekzone's own, a whole lot more than a simple thanks! Merry Xmas all!!

dusty42

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#422918 31-Dec-2010 11:49

Thanks for the thread - just developed my own problem with the infamous traffic usage spike. I was away on holiday at the time - wireless unplugged and no computer in the house was left on. That's $560 of data in two hours.

http://img821.imageshack.us/img821/3001/niceusage.jpg

/edit - sorry for img link, forums don't seem to want me to embed as I'm a new user

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freitasm

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#422921 31-Dec-2010 11:56

Any user can embed images - you have to use the COMPOSE REPLY button to see the full text editor though and use the buttons.

freitasm

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#422924 31-Dec-2010 12:00

dusty42, I recommend you contact TelstraClear and complain. Point to this discussion.

dusty42

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#422981 31-Dec-2010 13:58

We will do - we've flagged the issue with them and they've said they'll get back to us next week.

Had to spend over an hour to get through to their faults line this morning. I'll never get that time back :(

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