[TelstraClear] Cant access Https sites some times???

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Cant access Https sites some times???

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CADMAX

274 posts

Ultimate Geek

#580965 13-Feb-2012 17:23

ok can i get some one from TelstraClear to call me 03 423 9195 thanks

Edit: /
or PM me regarding this issue.

Big thanks

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

freitasm

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#580969 13-Feb-2012 17:41

Hmmm. I don't think this will work. Why can't you call TelstraClear on their help desk number?

CADMAX

274 posts

Ultimate Geek

#580978 13-Feb-2012 18:04

freitasm: Hmmm. I don't think this will work. Why can't you call TelstraClear on their help desk number?

I have tryied that a number of time now, they push me up the level.

my self and my client have now asked them to send a tech out to look, 5 times. They (T/C) tell us they will be in contact with in 24 hours to give us a time.... we call back and its not logged!

and to day i got told that my client is to far away from the northern part of NZ to get a connection WTF?

I know Rolleston, Canterbury is a little of the main road for ADSL but... they live with in 750m of the center of town... the Where house even has fiber to the door. Its not like it some way out the way place..

So yes.... the call center is of no use.

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

CADMAX

274 posts

Ultimate Geek

#580987 13-Feb-2012 18:34

Ragnor: Double check the DNS servers that are getting assigned in the modem/router are:

203.97.78.43
203.97.78.44

Done, all setup...

thanks :)

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

freitasm

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#580992 13-Feb-2012 18:43

CADMAX:
freitasm: Hmmm. I don't think this will work. Why can't you call TelstraClear on their help desk number?

I have tryied that a number of time now, they push me up the level.

my self and my client have now asked them to send a tech out to look, 5 times. They (T/C) tell us they will be in contact with in 24 hours to give us a time.... we call back and its not logged!

and to day i got told that my client is to far away from the northern part of NZ to get a connection WTF?

I know Rolleston, Canterbury is a little of the main road for ADSL but... they live with in 750m of the center of town... the Where house even has fiber to the door. Its not like it some way out the way place..

Hmmm. Is this not related to the https topic then?

*confused*

CADMAX

274 posts

Ultimate Geek

#581000 13-Feb-2012 19:06

Well I cant prove this but i think whats happening is this:

Modem connects @ 12MBps down, 0.92MBps up ping of 35ms

Over 20 ~ 30 minutes this drops way down to 1.2MBps down, 0.92MBps up ping of 85 + ms

then a short time later https drops out.... (or around then).

I don't under stand whats going on with it ay.

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

gzt

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#581002 13-Feb-2012 19:08

Do you have connection details to try for another adsl provider on the same exchange test?

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CADMAX

274 posts

Ultimate Geek

#581023 13-Feb-2012 19:22

gzt: Do you have connection details to try for another adsl provider on the same exchange test?

Sorry I don't fully get this?

If you are talk about login details, yes i do.

Update T/C are working on it tomorrow... thanks for reading this post T/C.

In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.

mercutio

1392 posts

Uber Geek

#581873 15-Feb-2012 14:50

gzt: Do you have connection details to try for another adsl provider on the same exchange test?

i'm pretty sure that doesn't work anymore.

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