Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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#1577977 21-Jun-2016 22:03

Lukanize:

This is so annoying and becoming more frequent.

Just now some pages wouldn't load or half loaded.

Lasted about 15 mins.

I had this happen shortly after 9 pm as well, pretty much right after the earthquake. Connectivity to several CDNs was compromised, though several sites loaded.

It was waiting on the WYSIWG editor on Geekzone (cdn.tinymce.com) and the site refused to load anything else. Funny, too, since it just says "Your adblock interfere with our rich text editor". Yay botched English. :\

EDIT

Also went ahead and dropped a cwtrackit.com entry into my hosts file. Sped up Geekzone load times immensely. Shame that Geekzone doesn't support subscriptions through Bitcoin anymore, though. I don't use PayPal...

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#1577981 21-Jun-2016 22:10

Another Krapi Cable milestone!

200 pages.

2986 posts.

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michaelmurfy

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#1577984 21-Jun-2016 22:14

@Kodiack unrelated to the topic however @freitasm does accept payment into Geekzones bank account number. Just ask him.

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Kodiack

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#1577985 21-Jun-2016 22:17

michaelmurfy: @Kodiack unrelated to the topic however @freitasm does accept payment into Geekzones bank account number. Just ask him.

That'd certainly be preferable to me. :D @freitasm, send me the account number and I'll make a deposit. I use this site enough that I should support it.

gbwelly

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#1578035 21-Jun-2016 23:09

MikeHales:

Thanks @Nish will get that node looked at.

This is actually really annoying even though it seems helpful. They don't even know which nodes to look at until told. I never managed to get an answer to the question of whether they can monitor utilisation at the node level. I don't think they can.

Teza

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#1578264 22-Jun-2016 12:15

I got a reply to the fault ticket I opened with Voda, upshot is they know that their network is congested but they say it is out of their control (see an extract below). Oh and they offered my $120 off my next 6 months invoices, so that may give an indication of how long they think it will take to fix the issue.

Unbelievable.

"We have had a growing number of complaints with regards to slow speeds during peak hours for various customers on our cable network.

We have identified that this is a congestion issue that pops up at intermittent times. Although we continually improve our network, as the demand for bandwidth is growing exponentially we are unable to keep up at times. At this stage, a large portion of the problem is out of our control and we simply have to keep upgrading our network."

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#1578281 22-Jun-2016 12:40

Teza:

<snip>

"We have had a growing number of complaints with regards to slow speeds during peak hours for various customers on our cable network.
"We have identified that this is a congestion issue that pops up at intermittent times. Although we continually improve our network, as the demand for bandwidth is growing exponentially we are unable to keep up at times.
"At this stage, a large portion of the problem is out of our control and we simply have to keep upgrading our network."

A very interesting confession from Vodafone.

The entire cable network belongs to Vodafone and is their responsibility.

Signing up new customers to an overloaded system is very definitely within their control.

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DjShadow

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#1578396 22-Jun-2016 15:36

Teza:

I got a reply to the fault ticket I opened with Voda, upshot is they know that their network is congested but they say it is out of their control (see an extract below). Oh and they offered my $120 off my next 6 months invoices, so that may give an indication of how long they think it will take to fix the issue.

Unbelievable.

"We have had a growing number of complaints with regards to slow speeds during peak hours for various customers on our cable network.

We have identified that this is a congestion issue that pops up at intermittent times. Although we continually improve our network, as the demand for bandwidth is growing exponentially we are unable to keep up at times. At this stage, a large portion of the problem is out of our control and we simply have to keep upgrading our network."

Interesting, I got the exact same message and credit out of Vodafone also so I guess that is going to be the standard reply to anyone who complains

richms

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#1578397 22-Jun-2016 15:37

If the solution is to upgrade the network, how can they say it is out of their control?

Richard rich.ms

MikeHales

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#1578421 22-Jun-2016 16:00

The use of the network - streaming video etc - is not in VF's control

Teza

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#1578430 22-Jun-2016 16:11

Interesting indeed.

Well I've gone back to them and turned down the credit as in my opinion it is an empty gesture (and doesn't make up for a years worth of poor service). I'm now considering alternative providers to try and at least get a consistent speed/latency and also my options around raising a complaint with the TDR and/or the Commerce Commission (under the Fair Trading act).

DjShadow:

Interesting, I got the exact same message and credit out of Vodafone also so I guess that is going to be the standard reply to anyone who complains

Jase2985

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#1578463 22-Jun-2016 16:58

MikeHales:

The use of the network - streaming video etc - is not in VF's control

lol really, you provide your customers a service of 50, 100 or 130mbps cable, what they do with it shouldn't matter, weather they choose to stream on the odd occasion, or decide to download the internet they should be able to. that is in your control. its not up to you to say to your customers what they can and cant do with their connections

if you cant deliver the service that customers are paying for there are a few solutions:

1. stop signing up new customers, but you wont do that as it looks bad and you cant make money off people if they don't sign up

2. reduce everyones plans to 50/10, as this should almost half the load on your network. and give everyone a better chance of getting what their connection is capable of

3. actually identify and fix the issues with the network, it does not take over a year to sort the issues out if you actually have a team that is 100% dedicated to fixing the issues. To me it seems like its something they do when there is nothing else to do or work on, or they are more focused with the new rollout than actually fixing the current issues.

you and the company you work for fail to realise that you are a lot of people only avenue when it comes to high speed internet and your piss poor customer service and the way your customers have been treate, they are going to leave you like rats from a sinking ship once a better technology turns up.

And guess what, they wouldn't dream of recommending you to anyone else, friend or family.

stop thinking of profits and trying to save face in front of the other telcos and actually put your customers first

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#1578474 22-Jun-2016 17:07

Jase2985:

<snip>

if you cant deliver the service that customers are paying for there are a few solutions:

1. stop signing up new customers, but you wont do that as it looks bad and you cant make money off people if they don't sign up

2. reduce everyone's plans to 50/10, as this should almost half the load on your network. and give everyone a better chance of getting what their connection is capable of

3. actually identify and fix the issues with the network ...

<snip>

An interesting idea.

I would prefer to have a 50/10 Mbps connection that works rather than a 100/10 Mbps connection that does not.

I would not be prepared to go back to 50/2 Mbps, because of the slow upstream.

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DjShadow

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#1578632 22-Jun-2016 20:15

Fair Go just ran a story about getting better Broadband (and crashed chorus's website in the process), just hope this doesn't mean an influx of people to cable...

p.s next post is #3000 in this thread

gbwelly

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#1578638 22-Jun-2016 20:27

DjShadow:

Fair Go just ran a story about getting better Broadband (and crashed chorus's website in the process), just hope this doesn't mean an influx of people to cable...

p.s next post is #3000 in this thread

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