Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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615 posts

Ultimate Geek

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#1579442 24-Jun-2016 11:04

@teza and @kodiack Could you message me with your details - customer number or username, so we can investigate. Even though it's back, would like to understand more about what happened.

thanks

Kodiack

709 posts

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#1579445 24-Jun-2016 11:15

@MikeHales: Sent. :)

dejadeadnz

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#1579470 24-Jun-2016 12:07

MikeHales:

@teza and @kodiack Could you message me with your details - customer number or username, so we can investigate. Even though it's back, would like to understand more about what happened.

thanks

m

Kudos. It's amazing how much more goodwill one can generate with candor and recognition of the company's shortcomings. I've long harboured concerns over the way a lot of VF staff post on here and it's great to see someone doing it professionally and helpfully.

Nish

155 posts

Master Geek

#1579658 24-Jun-2016 16:13

Well I'll be... It's made it to the media. Article posted on NZherald today - Wake up, Vodafone. Your paying customers aren't happy

Kodiack

709 posts

Ultimate Geek

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#1579671 24-Jun-2016 16:38

Nish:
Well I'll be... It's made it to the media. Article posted on NZherald today - Wake up, Vodafone. Your paying customers aren't happy

"Your paying customers aren't happy"

Neither are their non-paying customers. :D

ramboky

491 posts

Ultimate Geek

#1579675 24-Jun-2016 16:50

Kodiack:

Nish:
Well I'll be... It's made it to the media. Article posted on NZherald today - Wake up, Vodafone. Your paying customers aren't happy

"Your paying customers aren't happy"

Neither are their non-paying customers. :D

About time. Maybe this will light a fire under Vodafone's collective ass? I won't be holding my breath though.

Sideface

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#1579678 24-Jun-2016 16:56

Nish:

Well I'll be ... It's made it to the media. Article posted on NZherald today - Wake up, Vodafone. Your paying customers aren't happy

This article should be required reading for all Geekzoners.

The second half refers to Vodafone cable.

Juha Saarinen 's conclusion:

Going back to the slowness to respond though, if Vodafone sells a product or a service that promises to deliver a certain something, paying customers should expect to get it there and then, and not a year or more later.

Yes, it'll cost money and require listening to the techies that still remain at Vodafone NZ, but the telco's management really needs a cattle prod up the backside on this because it's just not acceptable that customers pay for something that they do not receive.

There's money in the kitty to merge with Sky, billions of dollars in fact, so spend some of that on keeping existing customers happy, Vodafone.

And where's our telco watchdog on the issue? There would've been complaints filed for a long time now. The lack of action is reminiscent of the bad old days of Telecom that we just can't go back to, not in 2016.

- NZ Herald

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#1579829 24-Jun-2016 21:16

Island Bay, cable 100/10, node WKH, aprx. 9pm

Eight days after the upgrade:

Day 1 - Friday - good:    74 Mbps

Day 2 - Saturday - better:    91 Mbps

Day 3 - Sunday - rubbish:    8 Mbps

Day 4 - Monday - good:    80 Mbps

Day 5 - Tuesday - good:    76 Mbps

Day 6 - Wednesday - excellent   95 Mbps

Day 7 - Thursday - good   90 Mbps

Day 8 - Friday - good:

I seem to be on a good "child node".

Let's see what the weekend brings.

Sideface

gbwelly

1243 posts

Uber Geek

#1579890 24-Jun-2016 22:59

Day 1 - Friday - 65 Mbps

Day 2 - Saturday - 65 Mbps

Day 3 - Sunday - 65 Mbps

Day 4 - Monday - 65 Mbps

Day 5 - Tuesday - 65 Mbps

Day 6 - Wednesday - 65 Mbps

Day 7 - Thursday - 65 Mbps

Come to xDSL.

ramboky

491 posts

Ultimate Geek

#1579894 24-Jun-2016 23:06

@gbwelly I think my last VDSL speedtest was about 55Mbps, but as it's always consistent, with no peak congestion, no random dropouts and none of Vodafone's messed up DNS and CDN issues, it never crosses my mind to do a speedtest anymore. It just works, exactly as a service I'm paying for should.

DjShadow

4084 posts

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#1579901 24-Jun-2016 23:48

I'm in 2 minds about continuing to press Vodafone about this since node W40 has a scheduled upgrade on it, but of course the concern is how long would the benefits of an upgrade last? (Before it becomes saturated again)

Lukanize

13 posts

Geek

#1579933 25-Jun-2016 08:23

wow some of the speeds listed here are ridiculous. I would of left a long time ago.
I have been having intermittent issues but often get 120 down.
However I have also noticed speedtests to different local servers give quite different results.

BarTender

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#1579936 25-Jun-2016 08:42

ramboky: @gbwelly I think my last VDSL speedtest was about 55Mbps, but as it's always consistent, with no peak congestion, no random dropouts and none of Vodafone's messed up DNS and CDN issues, it never crosses my mind to do a speedtest anymore. It just works, exactly as a service I'm paying for should.

I think you have also forgotten about the transparent proxy. As that has often caused issues and I am not sure if it is still in the Vodafone environment or not.

Kodiack

709 posts

Ultimate Geek

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#1580145 25-Jun-2016 14:26

BarTender:

I think you have also forgotten about the transparent proxy. As that has often caused issues and I am not sure if it is still in the Vodafone environment or not.

I'm pretty sure it is. Several times a day I'll go to load a video on YouTube, only to have to wait a good 1-3 minutes before it starts playing anything at any resolution.

Russmania

12 posts

Geek

#1580674 26-Jun-2016 19:53

Vodafone asked me to power cycle my equipment today and do speed tests again, first test this afternoon was approximately 24 Mb down. Just tested again and achieved this high score of 5 down https://www.speedtest.net/my-result/5432141916

Once I can afford a new TV set box and an aerial guy to replace the Vodafone TV I will be long gone.

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