Krapi Cable Congestion?

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#1622164 3-Sep-2016 22:42

This thread was opened 14th April 2015 and I am assuming that a lot of the issues have taken 17 months for Vodafone to resolve with little or no communication to their customers.

It would seem that VF has nothing but contempt for their cable customers to allow this to happen.

Disgusting customer relations!!!!!

Kodiack

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#1622203 4-Sep-2016 03:50

There still work going on during the whee hours of the night? Something just died horribly and I was getting ~150 Kbps on both my desktop and my phone. Rebooted the modem and the router, and the poor performance remained. Waited a couple more minutes and it rebounded to normal levels.

thecatsgoolies

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#1622251 4-Sep-2016 09:32

@Kodiack yes tweaks will still be ongoing generally early hours of the mornings

paulst

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#1622621 4-Sep-2016 19:43

Karori is not performing at all well since this afternoon. No idea how you paste the images, but Okla says its fine with 100meg down and 10 up with 11ms. nperf says its 49 down with 10 up with a 28ms latency.

Streaming hangs and online gaming is very laggy.

stocksp

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#1622624 4-Sep-2016 19:58

paulst:
Karori is not performing at all well since this afternoon. No idea how you paste the images, but Okla says its fine with 100meg down and 10 up with 11ms. nperf says its 49 down with 10 up with a 28ms latency.

Streaming hangs and online gaming is very laggy.

Same here ( in Island Bay). Tests are good, but real world streaming of either video or audio just stalls and buffrs

Sideface

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#1622745 4-Sep-2016 21:31

Island Bay, cable 100/10, node WKH, 9pm:

Day 3 after the upgrade:

Full line speeds 24/24 for WGT, AUK, SYD, & MEL.

LAX has fluctuated from 40Mbps to the high 90s.

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kharris

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#1622756 4-Sep-2016 21:50

Sideface:
Island Bay, cable 100/10, node WKH, 9pm:

Day 3 after the upgrade:

Full line speeds 24/24 for WGT, AUK, SYD, & MEL.

LAX has fluctuated from 40Mbps to the high 90s.

Are you experiencing any streaming issues as the two posts above?

Kirk

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#1622762 4-Sep-2016 22:01

kharris: <snip> Are you experiencing any streaming issues as the two posts above?

No problems at all.

EDIT: Latency has been normal.

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kharris

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#1622763 4-Sep-2016 22:04

Sideface:
kharris: <snip> Are you experiencing any streaming issues as the two posts above?

No problems at all.

Good to hear. Thanks.

Kirk

stocksp

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#1622788 5-Sep-2016 07:07

kharris:
Sideface:
kharris: <snip> Are you experiencing any streaming issues as the two posts above?

No problems at all.

Good to hear. Thanks.

And mine seems to have sorted itself out

MikeHales

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#1622898 5-Sep-2016 09:49

Pumpedd:

This thread was opened 14th April 2015 and I am assuming that a lot of the issues have taken 17 months for Vodafone to resolve with little or no communication to their customers.

It would seem that VF has nothing but contempt for their cable customers to allow this to happen.

Disgusting customer relations!!!!!

I think it's fair to say there have been issues but communications have been ongoing and contempt is not a word we would ever use in relation to customers. Do you have a cable issue to discuss?

Pumpedd

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#1622970 5-Sep-2016 12:18

MikeHales:

Pumpedd:

This thread was opened 14th April 2015 and I am assuming that a lot of the issues have taken 17 months for Vodafone to resolve with little or no communication to their customers.

It would seem that VF has nothing but contempt for their cable customers to allow this to happen.

Disgusting customer relations!!!!!

I think it's fair to say there have been issues but communications have been ongoing and contempt is not a word we would ever use in relation to customers. Do you have a cable issue to discuss?

Not at the moment..partially thanks to you.

But I did suffer from a congested cable node for almost a year and had no communication at all as I gave up most of the time as during this period the call center would take many hours of music on hold to answer the phone. No time frames were ever given.