[TelstraClear] YouTube poor performance on TelstraClear

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#319355 16-Apr-2010 13:39

NZSuperNerd: talsterclear compreesed the youtube side down so anyone on cable talsterclear.

Say what?

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NZSuperNerd

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#319395 16-Apr-2010 14:26

soz got alot on my mind.

Anyway talstraclear has compreesed it's youtube cap to save money so anyone on it has bad you tube. sorry about that my cuz has just had twins so yea

ZactheRipper

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#319416 16-Apr-2010 15:09

I don't get what you're saying, if Telstraclear compressed streaming video from Youtube then it would load better.

If you mean something else maybe another member will enlighten me on what you're saying?

freitasm

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#319418 16-Apr-2010 15:16

He is wrong. This is not the problem and he obviously didn't read my posts just above regarding the radio interview (which is coming lie this Saturday)

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#319445 16-Apr-2010 16:35

mabe we neads a speelcheker?

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#319464 16-Apr-2010 17:26

NZSuperNerd: soz got alot on my mind.

Anyway talstraclear has compreesed it's youtube cap to save money so anyone on it has bad you tube. sorry about that my cuz has just had twins so yea

I'm hoping you speak English as a second language...cause if it's your ONLY language, it's an epic fail.

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freitasm

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#319483 16-Apr-2010 18:31

TelstraClear posted on Twitter an update on this (http://twitter.com/telstraclearnz/statuses/12266928788):

"Caches to arrive in NZ on the 26th. They need to be optimised with expectation that YouTube experience improves significantly by mid May ^LP"

Unfortunate how they decided to exclude vocal customers (i.e. myself and all of you folks) from any updates here.

Bad form, poor customer relation from TelstraClear.

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#319486 16-Apr-2010 18:47

freitasm: TelstraClear posted on Twitter an update on this (http://twitter.com/telstraclearnz/statuses/12266928788):

"Caches to arrive in NZ on the 26th. They need to be optimised with expectation that YouTube experience improves significantly by mid May ^LP"

Unfortunate how they decided to exclude vocal customers (i.e. myself and all of you folks) from any updates here.

Bad form, poor customer relation from TelstraClear.

Must be a conspiracy

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freitasm

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#319487 16-Apr-2010 18:48

No, not conspiracy. That is easy to accomplish.

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Buttonmash

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#319499 16-Apr-2010 19:40

freitasm:
Bad form, poor customer relation from TelstraClear.

I wouldn't expect anything less from them. When it comes to customer relations or service they're really hopeless.

What they provide (when they provide it) works well though. So I semi-forgive them.

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#319506 16-Apr-2010 20:02

Hmmmm, mid may according to the conspiracy documents, still pretty poor since most other major ISPs have sorted local caching months ago, still hard to explain to customers who are convinced you have sabotaged their internet.

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mattbush

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#319515 16-Apr-2010 21:08

Buttonmash:
freitasm:
Bad form, poor customer relation from TelstraClear.

I wouldn't expect anything less from them. When it comes to customer relations or service they're really hopeless.

What they provide (when they provide it) works well though. So I semi-forgive them.

Would be interesting to get a take on their customer relations on this issue from their CEO. Anyone have his email address?

freitasm

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#319600 17-Apr-2010 08:54

I've wrote about the spectacular failure of TelstraClear's customer communications in my blog now: http://www.geekzone.co.nz/freitasm/7202

Note the radio program goes live today (17th April 12:30pm) on http://www.radionz.co.nz/national/programmes/thiswayup.

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#319635 17-Apr-2010 12:34

freitasm: I've wrote about the spectacular failure of TelstraClear's customer communications in my blog now: http://www.geekzone.co.nz/freitasm/7202

Note the radio program goes live today (17th April 12:30pm) on http://www.radionz.co.nz/national/programmes/thiswayup.

It's on at 1315hrs, according to the page.

Screeb

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#319658 17-Apr-2010 14:51

At 8:52 mins into the conversation, John says they've been getting "feedback" about the issue for the last 3 months. 3 months? Is he kidding? Try 7. He also 100% blames the problem on their lack of a Google cache. This is nonsense. Do people on other NZ ISPs who do have Google caches get such bad performance on unpopular (not cached) videos that they can't even stream at 320p half the time? I don't think so. A cache isn't going to help that. He also goes on about how it's a time of day thing - this is also not true. It WAS a time of day thing back when I first reported the problem, but since a few months later it's unwatchably slow 24/7.

Mauricio, while I'm glad you went on the show, I was disappointed that you didn't call him out on these points. I was also very disappointed about what you said about data caps. Yes, the average person uses less than their cap. The problem is that bandwidth use is going to rise dramatically soon, and there will be more people with more unpredictable bandwidth demands. Why should someone have to pay hundreds of dollars because one month they used 200GB of data on a 10GB plan ($560.50 in fees on LightSpeed 10G), but used less than 10GB for the previous 4 months. They can't predict their usage, and most of the time it's not > 10GB, so going on a plan with a higher cap doesn't make sense. In other words, the problem is that because the overage costs are so high, and the caps so small, anyone that goes over their cap even just occasionally is severely penalised. This also artificially puts many many more people into the "uses less than their cap" group, since people avoid going over.

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