anyone else experiencing this on bestmate?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › anyone else experiencing this on bestmate?

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19282 posts

Uber Geek
Inactive user

#51851 10-Nov-2006 11:34

every time it tired to check it would of cost 10 cents so over time it would of used up some credit

patrickstarr

388 posts

Ultimate Geek

#51852 10-Nov-2006 11:37

oh ok, I'm guna have to ring up Vodafone and see what they say about my missing credit, well thanks for your help :)

johnr

19282 posts

Uber Geek
Inactive user

#51853 10-Nov-2006 11:39

The credit has been used cause a feature that uses packet data has been turned on! which costs

Thats like leaving a heater on all day and going out and ringing the power company and asking why power was used

patrickstarr

388 posts

Ultimate Geek

#51854 10-Nov-2006 11:50

I've rung them up and they couldn't really see anything, but they said to ring back in about 2 hours just so that the system can update and then hopefully they can tell me what my money went to.

johnr

19282 posts

Uber Geek
Inactive user

#51857 10-Nov-2006 12:27

Strange if the credits been removed from your prepay account that means its charged and should be viewable unless there is a outage

johnr

19282 posts

Uber Geek
Inactive user

#51858 10-Nov-2006 12:29

patrickstarr: I've rung them up and they couldn't really see anything, but they said to ring back in about 2 hours just so that the system can update and then hopefully they can tell me what my money went to.

You know where the credit went in Packet data charges cause the email client was turned on

cranz

675 posts

Ultimate Geek

Trusted

#51864 10-Nov-2006 13:22

patrickstarr: I've rung them up and they couldn't really see anything, but they said to ring back in about 2 hours just so that the system can update and then hopefully they can tell me what my money went to.

It has been charged for packet data as Johnr has said. Even if the CSR is unable to see it straight away It is still taken off your account once the connection is closed and from what you and johnr have discussed it is definetly your email client polling for messages.

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patrickstarr

388 posts

Ultimate Geek

#51887 10-Nov-2006 15:36

well that sucks I have been paying for the notifications that I dont even know I was paying for

tonyhughes

Hawkes Bay
8476 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#51890 10-Nov-2006 15:47

patrickstarr: well that sucks I have been paying for the notifications that I dont even know I was paying for

Back to the heater scenario - if you plug it on, and dont realise its on, because you didnt read the manual, or just plain never knew about an extra feature that drew power, you are still liable for the power cost incurred.

Yes it does 'suck', but its up to a customer to control their usage.

As cranz/john say, no point tying up cust services - you know where the data went now.

johnr

19282 posts

Uber Geek
Inactive user

#51894 10-Nov-2006 16:20

patrickstarr: well that sucks I have been paying for the notifications that I dont even know I was paying for

Its not notifications its packet data (GPRS WCDMA)

patrickstarr

388 posts

Ultimate Geek

#51895 10-Nov-2006 16:28

johnr:
patrickstarr: well that sucks I have been paying for the notifications that I dont even know I was paying for

Its not notifications its packet data (GPRS WCDMA)

Oh ok and about best mates:

I rung up Vodafone and they told me that I wasn't on bestmates although I had already signed up and took the money out of my account and so she told me that she will credit me for the texts I sent him which was good and she put his number on their system for my bestmate.