[TelstraClear] TCL upgrades - is 10meg actually 10meg?

Forums › One NZ (including Farmside) › [TelstraClear] TCL upgrades - is 10meg actually 10meg?

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#55025 8-Dec-2006 17:01

Well I called CSR and they said my plan had not been upgraded. They did it for me while I waited. I reset the modem, router etc. and now I get the following speeds (at about 5pm)

4500 up/900 down

Better than 4Mbs but not by much :-(

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#55031 8-Dec-2006 17:55

Bwooce: Um, guys, you shouldn't be complaining about getting max speeds from your connections when bit to byte and IP overhead is taken into account.

Lets spell it out. 10 Mega bits per Second = 1.25 Mega Bytes per Second.

TCP/IP overhead is significant and the 10 Mbs rate is presumably a hard ceiling. You will never see 1.25 on your download monitor even with max MTU packets (lowest overhead possible). You will bounce off the ceiling anyway and the sender will throttle back below it.

Complaining about getting 1MBs...sheesh...

It would be nice if TC told us if they're talking Ethernet, or IP throughput though, and I have heard they've been throttling individual streams to 40K, but that doesn't seem to be true for your tests Mauricio.

Bruce

Oh, I'm quite aware of TCP overhead etc. :) But getting 450K BYTES per second, on a connection that should be up to 1250K BYTES per second isn't on. 800K bytes per second, however, would be just fine.

I guess the thing that got me was, on a 4/2 plan, I got 450K bytes/sec. On a 10/2 plan, which was checked 5-6x and a tech sent out to check on site, I got.... (gasp) around 480K bytes/sec.

Seriously. And the best answer I could get out of them was:

them: "oh, it's a network thing - I've reported it to 'network'".
me: "ok, so do I get a call when network has fixed it?"
them: "no. we dont generally get one, so I dont think you would"

Anyway. Like I've said before - TCL cable is a fantastic service IF you dont need to talk to a human. If it's working, it works REALLY REALLY well.

I'll try and move to 10meg after my billing period has finished (14th). Anyway, I have 10GB to use up this month - a trip to the US will do that......

Nic Wise - fastchicken.co.nz

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#55034 8-Dec-2006 18:08

lchiu7: Well I called CSR and they said my plan had not been upgraded. They did it for me while I waited. I reset the modem, router etc. and now I get the following speeds (at about 5pm)

4500 up/900 down

Better than 4Mbs but not by much :-(

dude, thats what I get on my 4meg connection.

Speedtest.net reports

Down:4221 kb/s

Up: 2018 kb/s

Ping: 48 ms Auckland

Ie, full speed for 4/2

I'm in Brooklyn/Vogeltown in Wellington, BTW.

Oh, and speed changes need, I'm told, overnight to actually HAPPEN. Data cap changes dont

Nic Wise - fastchicken.co.nz

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#55088 9-Dec-2006 10:05

Check and see if your router is performing at its best speed or not? Update the firmware if available. Read my blog entry "TCL LightSpeed 40GB is 10Mbit/s at LAST!". I now get 8mb/s on average and up to 1.1mb/s or some international transfer.

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#55092 9-Dec-2006 10:53

chiefie: Check and see if your router is performing at its best speed or not? Update the firmware if available. Read my blog entry "TCL LightSpeed 40GB is 10Mbit/s at LAST!". I now get 8mb/s on average and up to 1.1mb/s or some international transfer.

All the tests were done with and without the router. Same results. I have a Juniper NetScreen-25 at the moment, which is capable, according to the docs, of around 100meg/s sustained transfer with 64 IPSec tunnles going. No shortage of horsepower there :)

It's total overkill, but it was sitting at work, not even plugged in.....

Nic Wise - fastchicken.co.nz

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#55102 9-Dec-2006 13:57

PIR=Peak Information Rate. You are buying a connection with speeds up to a peak information rate of 10mbps with no or very little CIR or committed information rate. So saying you are paying for 1250KB/S and getting 450KB/s is not correct, otherwise you would need a one to one contention ratio and you can say hello to your connection now costing 10 times as much.

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#55105 9-Dec-2006 16:32

Fraktul: PIR=Peak Information Rate. You are buying a connection with speeds up to a peak information rate of 10mbps with no or very little CIR or committed information rate. So saying you are paying for 1250KB/S and getting 450KB/s is not correct, otherwise you would need a one to one contention ratio and you can say hello to your connection now costing 10 times as much.

OK, I'm going to guess that you work for TelstraClear.

Contention rates, in this case, are rather irrelivant. I'm not _expecting_ 1250KB/s. I am expecting more than 450 tho.

Read back over the thread. The point of it was:

Plan: 4/2.
Speed: 450K/s

Plan: 10/2
Speed: 450K/s

See the difference (yes, there is no difference). Even the techo that was sent out was confused by it.

Keep in mind that all the tests were done on machines local to Telstraclear. eg the Akami mirror which is a whole 6 hops and around 23ms from my router. All within the TCL network, and all very much in NON peak times. If I can't max out my connection, at a VERY offpeak time, with that server, then something is seriously wrong.

And it was. As I said, I was told it was "network" issues. So I went back to 4/2.

The idea of contention ratio's is if everyone is using it at the same time, you get a much lower speed. But if almost noone is using it, you get (close to) full speed. I can max out (or close to) my 4/2 at peak time (eg 8pm on a weekday night), so I'd expect to get MORE than that if I was on 10/2 when testing at an offpeak time.

anyway.....

Nic Wise - fastchicken.co.nz

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#55106 9-Dec-2006 17:33

nic.wise:
OK, I'm going to guess that you work for TelstraClear.

Ok, I'm going to ask what Fraktuls employer (which I doubt Telstraclear is his employer anyway) has to do with this?
Attack the argument, not the person.

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#55107 9-Dec-2006 18:04

cokemaster:
nic.wise:
OK, I'm going to guess that you work for TelstraClear.

Ok, I'm going to ask what Fraktuls employer (which I doubt Telstraclear is his employer anyway) has to do with this?
Attack the argument, not the person.

The general defense of getting 50% of paid for service would indicate that to me. It's rare to see someone who isn't an interested party defend something like that to that level.

Seen anyone outside of Telecom's martketing department defend the speeds on DSL?

So, Fraktuls, sorry if that offended you. I am aware of the difference between PIR and CIR, tho at the risk of introducing (and making up another TLA), the advertised speeds on consumer broadband - cable or DSL - are expected information rates. I expect, at sometime (even if thats 4am on a monday morning when the moon is full), to be able to max out my connection if I'm transfering from a server which is on the ISP's network.

Once it's outside of the ISP, I dont expect anything. It's all "best attempt", and as I pay $70/month, not $700/month, thats just fine with me :).

What I GET however, is the ability to max it out, even during peak times. And for that, I say a really BIG thanks to TCL. Cable is, IMO, a totally kick-a*se product.

So sorry - I guess I got a bit miffed at explaining it 2-3x over. To save you reading back over the posts, here it is again:

4/2 connection == 450KB/s
10/2 connection == 450KB/s and a very confused TCL techo.

So I dropped back to 4/2, and I just pay the extra overage charges.... I posted here to find out if this is normal,which it isn't General concensus: 10/2 is usually atleast 800KB/s, with some people getting up to 1000KB/s.

:)

I'm told TCL has been doing upgrades in Wellington (and I saw a few guys down my street doing stuff up the poles the other day) so in January, when I'm back using my connection to the max, I'll try it again.

Attack the argument, not the person.

"attacking" the argument was the other 15 lines (of 16) of the post. :)

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#55110 9-Dec-2006 18:39

nic.wise:
The general defense of getting 50% of paid for service would indicate that to me. It's rare to see someone who isn't an interested party defend something like that to that level.
Seen anyone outside of Telecom's martketing department defend the speeds on DSL?

Oops.... this is a whois on Fraktuls IRC nickname.

[18:28] * [Fraktul] (slack@ZiRC-168AB164.ubs-dsl.xnet.co.nz): slack
[18:28] * [Fraktul] +#geekzone
[18:28] * [Fraktul] chaos.ca.us.zirc.org :<@Excelsior> BUT ME AM DUMB AND YOU IS SMART
[18:28] * [Fraktul] idle 21:48:05, signon: Thu Dec 7 21:13:41
[18:28] * [Fraktul] End of WHOIS list.

You'd think that an 'employee' of Telstraclear with '50% of paid for service' would be using a Telstraclear connection rather than a WorldExchange connection?
Need I say more?

In any case, accusations like that as an attempt to discredit ones argument are generally unwelcome. If you disagree with what he says, thats fine. However making comments like 'you must work for xyz telco' are really borderline.

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#55112 9-Dec-2006 19:02

No offense taken. I do not work for Telstra Clear but I do have a professional relationship with them and most other network providers in NZ. Also for my personal Internet usage I would not use product of a company I work for regardless of whom that was.

Anyhow before this gets further off topic...I do agree with you to some extent Nic and please do not get me wrong. My point was more of the view that people sometimes have totally unrealistic expectations of network performance to the point that they are outraged that they cannot get what they have perceived they are paying for.

This was more directed towards MF's post that he was not happy with his 1MB/s download speeds, and as such should have been more specific. Chiefie and yourself appear to have a genuine concern which sounds like a potential equipment config issue (either CPE or edge network).

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#55113 9-Dec-2006 19:07

Fraktul: This was more directed towards MF's post that he was not happy with his 1MB/s download speeds, and as such should have been more specific.

Please note the difference in Mb and MB. Now with the topic...

I know TCL is doing some changes, and my connection this week is reaching 8 MBps (as in megabits per second) on some tests (which are just an indicative since I can't control any server outside my own network).

As for 1MB/s (as in megabytes per second), I am not sure where you got MB instead of Mb, because my complain was about the tested speeds (which are are always in megabits per second). Yes, a few weeks ago I was getting low speeds on TCL, but the work they are doing is changing the landscape.

I can tell you that on a good day I can download at 1MB/s from Microsoft/Akamai servers. Sometimes even 1.3MB/s. It means I can download a 100MB file in about 90 seconds. Can't complain about this.

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#55114 9-Dec-2006 19:15

freitasm: I am on a 10Mbps connection in Johnsonville, and now I am not impressed... I am getting less than IHUG 7.6 Mbps connection!

Still, 100% more than chiefie's 10 Mbps connection in Christchurch...

Well you had posted this pic showing transfer speeds in MB/s which is what I was referring to.

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#55116 9-Dec-2006 19:31

Yep. Happy with that, and the whole thread was about speeds - then I realised I was getting 100% more than chiefie. There is more behind the scenes though.

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#55188 11-Dec-2006 09:30

Been off this thread for a while. I just tested my 10/2 plan again (at 2am to avoid a busy time!) and at 8am. Best speed I can get from nzdsl and also speedtest.net is about 4100Kbs. Called up TCL and the tech actually told me to try nzdsl first which I did. He then asked if was using a router (which I am) and said to try it without (which I cannot do easily yet for obvious reasons). If the speed is still that slow without a router, he will escalate to a L2 tech. Will try tonight when I can get at the wiring more easily but I doubt if it will make a difference. I am using a Belkin A+G wireless router but my test is being done on a wired connection.

BTW I live in Khandallah

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