Impressed with Vodafone Mobile's custom plan to match 2Degrees'

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Impressed with Vodafone Mobile's custom plan to match 2Degrees'

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1304 posts

Uber Geek

#637515 7-Jun-2012 20:59

RamyElbeltagi:
networkn: I have to say that I have had contracts with VF since BellSouth days, I've only been without contracts for 3 months in all that time, and VF have been awesome with switching plans for me over that time. I've never paid a ETF in all that time, but then loyalty works in both directions. It would take a fair amount to make me switch from VF, about the only thing would be if the reception was poor.

Agreed about loyalty. I have been with Voda mobile for 10years now. Maybe that's why they offered this deal. (Good luck Kiwitrc with your 11connections).

On par with loyalty, I would say reception, speed, and customer service. Especially the latter. Big deal for me.

I was a BellSouth customer and was part of the very first group of Vodafone resellers. They clearly didn't put me through to anyone on the retention team but there was no deal for me and a combination of hassles I had last year (sorted nicely, thanks to a certain person on these forums, but nevertheless remembered) and the end of the 1GB data I had with them, the abrupt "no, can't do anything for you" I got was enough to see me leave. So, they lost my account plus another 10-year-old account. Shame really.

Elpie

1304 posts

Uber Geek

#637516 7-Jun-2012 21:00

SteveON:
Elpie: That's really nice for you - well done!

We had two accounts on that plan and had the 1Gb data expiring on 20th June. When I called Vodafone the answer was an unequivocal NO with nothing being offered to keep us. So, two accounts moved to 2Degrees. Due to SMS issues, I regret the move but Vodafone wasn't interested in keeping me so be it.

Let me guess... You have ported your 021 number to 2degrees? Don't. The SMS/porting issue is rife! Get a shiny new 022 number and don't turn back :)

Yep, did this and yep, discovered this too. Mistake indeed but I can't afford to lose my number.

grant_k

3539 posts

Uber Geek

Trusted

#637520 7-Jun-2012 21:12

Elpie: Yep, did this and yep, discovered this too. Mistake indeed but I can't afford to lose my number.

I wouldn't say you've made any mistake at all. I have an 021 number that I've had since 1998 and it works perfectly on 2D with no SMS issues.

nzkiwiman

2585 posts

Uber Geek

Subscriber

#637638 8-Jun-2012 08:55

Congrats on the good deal. Never needed to try and play one company against the other as my needs have been met time and time again by low value prepay plans.

RamyElbeltagi

95 posts

Master Geek

#637714 8-Jun-2012 11:08

Elpie:
RamyElbeltagi:
networkn: I have to say that I have had contracts with VF since BellSouth days, I've only been without contracts for 3 months in all that time, and VF have been awesome with switching plans for me over that time. I've never paid a ETF in all that time, but then loyalty works in both directions. It would take a fair amount to make me switch from VF, about the only thing would be if the reception was poor.

Agreed about loyalty. I have been with Voda mobile for 10years now. Maybe that's why they offered this deal. (Good luck Kiwitrc with your 11connections).

On par with loyalty, I would say reception, speed, and customer service. Especially the latter. Big deal for me.

I was a BellSouth customer and was part of the very first group of Vodafone resellers. They clearly didn't put me through to anyone on the retention team but there was no deal for me and a combination of hassles I had last year (sorted nicely, thanks to a certain person on these forums, but nevertheless remembered) and the end of the 1GB data I had with them, the abrupt "no, can't do anything for you" I got was enough to see me leave. So, they lost my account plus another 10-year-old account. Shame really.

Bad luck that they didn't transfer you to the retention team. It makes a world of a difference (as they have the power to custom make plans)

Xile

155 posts

Master Geek

ID Verified

#637766 8-Jun-2012 12:33

Spong:
2Degrees have just extended their 1GB national bonus data to existing customers on the $39 plan or higher to two years, and we didn't even ask for it.

Really? Hasn't happened to me yet.

wongtop

563 posts

Ultimate Geek

#637783 8-Jun-2012 13:00

Xile:
Spong:
2Degrees have just extended their 1GB national bonus data to existing customers on the $39 plan or higher to two years, and we didn't even ask for it.

Really? Hasn't happened to me yet.

They sent me an email on my bill rollover date - perhaps wait until your next rollover date and see if you get the email

Tradepub

Free professional, reference and technical white papers (affiliate link).

khull

1245 posts

Uber Geek

#637796 8-Jun-2012 13:26

Good on you, while value is one thing many people consider (rather than just the price paid) the number of times I have to deal with signal issues is enough reason for me to move on after 10+ years on voda.

Just waiting for my contract to lapse - it is just a matter of time

kiwitrc

4123 posts

Uber Geek
Inactive user

#637797 8-Jun-2012 13:27

khull: Good on you, while value is one thing many people consider (rather than just the price paid) the number of times I have to deal with signal issues is enough reason for me to move on after 10+ years on voda.

Just waiting for my contract to lapse - it is just a matter of time

Assume you wont be going to 2Degrees then :)

khull

1245 posts

Uber Geek

#637859 8-Jun-2012 15:15

how did you guess? btw 2degrees does have its own cell towers in the main cities

kiwitrc

4123 posts

Uber Geek
Inactive user

#637861 8-Jun-2012 15:18

khull: how did you guess? btw 2degrees does have its own cell towers in the main cities

Indeed but if you leave town its back to square one for you.

Elpie

1304 posts

Uber Geek

#637863 8-Jun-2012 15:20

khull: how did you guess? btw 2degrees does have its own cell towers in the main cities

And in places like Palmerston North moving around town drops you back and forth between 2Degrees and Vodafone. So, I haven't really left them ;)

RamyElbeltagi

95 posts

Master Geek

#637876 8-Jun-2012 15:35

Elpie:
khull: how did you guess? btw 2degrees does have its own cell towers in the main cities

And in places like Palmerston North moving around town drops you back and forth between 2Degrees and Vodafone. So, I haven't really left them ;)

Does it drop your calls? Sounds painful!

tardtasticx

3075 posts

Uber Geek

#637910 8-Jun-2012 16:38

How could someone not currently with Vodafone get this deal?
We dont get terribly good signal for 2deg at my house, and paying weekly with Skinny is getting quite annoying and inconvenient at times.

oxnsox

1923 posts

Uber Geek

#637950 8-Jun-2012 17:31

Call them and ask...

If you're currently a customer on another network.... 'they-want-you'
If you're currently a customer on their network..... 'they-want-to-keep-you' (but sometimes it's harder for you to get them to understand that. Guess there's a lot of folk who cry 'Wolf'.)

As Paul Brislen said "..Telcos are coin operated."

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