[TelstraClear] 4Mbps being upgraded to 10Mbps

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#80681 1-Aug-2007 07:54

All those who haven't received the speed bump as promised, gather up your pitchforks - today we march on to the Telstraclear offices.

sbiddle

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#80682 1-Aug-2007 07:58

I did a speedtest on my connection yesterday and it's gone up - but I'm only getting around 6500 using both the TCL speedtest and speedtest.net and considerring the tracert of the TCL speedtest I would be expecting to see the very maximum that the connection will allow (and therefore not a real world figure).

redjet

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#80685 1-Aug-2007 08:10

No speed upgrade for me yet. Not good in my opinion by setting an expectation and then not delivering.

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timmmay

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#80713 1-Aug-2007 11:22

Mine seems to have been upgraded, i'm in Johnsonville, Wellington.

Downloading from some well seeded torrents and a few websites I managed to get 7Mbps briefly, and can get 5Mbps consistently.

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TelstraClear

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#80734 1-Aug-2007 13:53

Due to some technical difficulties, some customers have not received the free speed increases as yet. Many have, however some will receive these as we systematically work through this issue. We apologise to those customers who have not yet enjoyed the benefits of faster broadband, and hope that those who have, are making the most of your faster speeds. We'll advise when the free speed upgrade has been rolled out to all customers.

Murray Judd
Product Manager - Consumer Internet
TelstraClear

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#80772 1-Aug-2007 19:35

Nothing for me yet - in Khandallah

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

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#80782 1-Aug-2007 20:40

I think I might give TCL a call, I've been slowed down! [However, my traffic meter hasn't logged anything for nearly two days now...]

Edit: It just gets worse. :-(

n00dy

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#80788 1-Aug-2007 21:02

Is this 10Mbps via adsl or cable, I would love to have speeds like that but where I am there are only telecom exchanges and as I am only 1 block from the exchange I am lucky enough to get a connection at 7.2Mbps with a usable average download speed of 5.5mbs on a ADSL line

JKRNZ

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#80802 1-Aug-2007 21:54

My upgrade to 4Mb kicked in at 9:30pm (Wadestown). Response has been patchy at times, but two speedtests in the past half hour have shown 4.1Mb and 4.4Mb.

redjet

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#80841 2-Aug-2007 08:44

Thank you TelstraClear, I have now received my free 10Mbps upgrade.

I'm now getting around 8Mbps on speedtest.net but haven't tried any downloads yet.

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#80897 2-Aug-2007 17:20

JKRNZ: My upgrade to 4Mb kicked in at 9:30pm (Wadestown). Response has been patchy at times, but two speedtests in the past half hour have shown 4.1Mb and 4.4Mb.

Not sure why but I'm on the 4MB/2MB on 10GB plan and I'm getting this

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EvilSteve

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#80898 2-Aug-2007 17:28

i waaannnnt 10 megabiiiit!!!
after finally getting tc installed after waiting 4 months they go and upgrade the plans before and after mine,this hardley seems fair,i cant remember what was said on previous pages but are all plans going to be upgrade?the lines were being bumped up to 24mb, can i expect anything to happen to my connection? (10g, 4mD 2mU)

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#80899 2-Aug-2007 17:37

halfbaked: i waaannnnt 10 megabiiiit!!!
after finally getting tc installed after waiting 4 months they go and upgrade the plans before and after mine,this hardley seems fair,i cant remember what was said on previous pages but are all plans going to be upgrade?the lines were being bumped up to 24mb, can i expect anything to happen to my connection? (10g, 4mD 2mU)

Apparently not (I'm on the same connection plan)

KellyP

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#80900 2-Aug-2007 17:45

halfbaked, how much are you getting with the speedtest.net test?

Just interested as I'm now getting nearly 6MB

EvilSteve

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#80901 2-Aug-2007 17:51

im not at home right now but i dont think ive had anything over 4mb dn,1.8ish up and 43ms ping to the auck server.
wish i could have the 43ms ping when gaming in the states, instead its 230-250ms :(

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