[WXC/VFX] XNET / VFX Outage 07 Sept 2008

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] XNET / VFX Outage 07 Sept 2008

1 | 2 | 3

crichton

111 posts

Master Geek

#162903 7-Sep-2008 18:42

I hope Maverick is watching all this - so many 'experts' with 'wide experience' in IT and associated fields - he could easily fill any vacancies on Xnet staff! Unfortunately some can't spell for toffee, but you can't have everything.

Wholeheartedly agree with "Xnet made the right decisions!" "Don't need off-site backup servers" (Cost so high you wouldn't have any customers left!) But I do think that we customers could afford the switched answer-phone system for reassurance. (Extra 5c per customer per month should easily cover it!)

BlakJak

1275 posts

Uber Geek

Trusted

#162916 7-Sep-2008 20:01

Notification on their website was posted at about half past 5:

http://www.xnet.co.nz/cgi-bin/status.cgi?id=396

I think I agree with chrichton. :)

No signature to see here, move along...

cws82us

788 posts

Ultimate Geek

#162934 7-Sep-2008 21:12

if it was an Auckland Exchange Then how come no other isp had the same problem and why was it not on the newS?

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

johnr

19282 posts

Uber Geek
Inactive user

#162936 7-Sep-2008 21:35

msian: i just got back internet! missed alot of important emails and online discussions due to this. I hope we will be credited/compensated for this! very frustrating experience. Wanted to destroy my router as I thought that was what the problem was at one point of time. Sighhh

Oh please tell me you are kidding and you have a life away from the internet

Niel

3267 posts

Uber Geek

Trusted

#162938 7-Sep-2008 21:41

cws82us: if it was an Auckland Exchange Then how come no other isp had the same problem and why was it not on the newS?

No one ever said it was the Telecom exchange. WxC is also running an exchange, it just happens to be IP based.

You can never have enough Volvos!

CYaBro

4586 posts

Uber Geek

ID Verified

Trusted

#162950 7-Sep-2008 22:41

johnr:
msian: i just got back internet! missed alot of important emails and online discussions due to this. I hope we will be credited/compensated for this! very frustrating experience. Wanted to destroy my router as I thought that was what the problem was at one point of time. Sighhh

Oh please tell me you are kidding and you have a life away from the internet

Yea that is funny!
Do you get a credit/compensation every time your power goes out?

Opinions are my own and not the views of my employer.

msian

93 posts

Master Geek

#162956 7-Sep-2008 23:02

CYaBro:
johnr:
msian: i just got back internet! missed alot of important emails and online discussions due to this. I hope we will be credited/compensated for this! very frustrating experience. Wanted to destroy my router as I thought that was what the problem was at one point of time. Sighhh

Oh please tell me you are kidding and you have a life away from the internet

Yea that is funny!
Do you get a credit/compensation every time your power goes out?

it was just FRUSTRATING. I had things to sort out today with overseas members. And as for the life, i dont sit here n type my life away. I dont use the pc often. but finally today when theres work to be done it goes out. just saying it was frustrating cheers, out.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

phindmarsh

117 posts

Master Geek

#162958 7-Sep-2008 23:13

msian:

it was just FRUSTRATING. I had things to sort out today with overseas members. And as for the life, i dont sit here n type my life away. I dont use the pc often. but finally today when theres work to be done it goes out. just saying it was frustrating cheers, out.

Maybe next time they will schedule for the UPS to blow up. Just for convenience.

aw

286 posts

Ultimate Geek

#162973 8-Sep-2008 07:12

msian: it was just FRUSTRATING. I had things to sort out today with overseas members. And as for the life, i dont sit here n type my life away. I dont use the pc often. but finally today when theres work to be done it goes out. just saying it was frustrating cheers, out.

Maybe if you're that reliant on having a working connection, may I suggest you do what I do, and have a backup internet connection.

My home office is on ADSL with WorldxChange, and I have a backup connection with Woosh Wireless, with scripts that swtich between connections automatically in an outage. It costs me $30/month, but in cases like this it's worth it.

This is the third WxC outage this year, however the rather low cost of WxC means I can afford the backup connection, meaning hopefully it's only loose earth cables on power pylons in Otahuhu that can take out both services at once. (Man that was one hell of a day, I'm surprised how much failed that day, even radio broadcasts from the Skytower went dead when that happened)

Another backup option is dial-up with another ISP, although that means both connections are dependant on the same piece of copper and the same local exchange or cabinet, or you could get mobile broadband, which costs more but could come in handy other times too.

Build your own redundancy, that way you're in charge of it :)

Andrew

freitasm

BDFL - Memuneh
79289 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#162981 8-Sep-2008 08:16

aw: Maybe if you're that reliant on having a working connection, may I suggest you do what I do, and have a backup internet connection.

So true. I have a TopGlobal 3G/WiFi router here. It provides automatic fallback - if the primary wired connection dies it will connect to 3G (both Vodafone and Telecom are supported you just have to insert your data card).

raydenl

99 posts

Master Geek

#163030 8-Sep-2008 11:20

Internet is back up, VFX still down this morning... have tried restarting router and pap2t several times, rang help desk technical support, I was told to ring back later and speak to a technician (didn't I just ring technical support???)

hmmm...

BlakJak

1275 posts

Uber Geek

Trusted

#163039 8-Sep-2008 11:54

Big fan of Plan-B options here... have a T-Stick at home which is now filling that bill for urgent online-requirements.
Also have a non-WxC Dialup option for when I get desperate.

Dare I say it, if youre relying on a system for mission-critical systems you should have a backup. Or a very expensive SLA from your provider. :-) Biggie Ups to those who've indicated they provide their own alternative means.

No signature to see here, move along...

cr250bromo

222 posts

Master Geek

#163055 8-Sep-2008 12:49

I have to agree with posters here that Plan-B option is the best. If internet is mission critical for you at home (eg work from home or whatever), it is much cheaper to organise a secondary connection that you have some control over... At home I have had 2x DSL connections for years, one with Xtra and the other with Orcon (and now XNet)... I've never had a situation where both are down at the same time. And there's always mobile if both of those fail.

If you need super redundancy you could consider a satelite phone, that way the whole of NZ's infrastructure could fail, and you'd still be able to check Bebo and Facebook. ;)

If that all seems too expensive, maybe internet isn't as mission critical for you as you thought. Yes, I'd love everything to work 100% of the time too for $50/month, but I'm just being a realistic geek! Needless to say a business level service with an SLA attached would cost you a lot more than multiple connections...

/ben

cisconz

cisconz
1341 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#163095 8-Sep-2008 15:36

BlakJak:

and as I said in the chatroom, I find it hard to believe that there isn't _something_ upstream of them who could redirect their 0800 number. 0800 is a service sold by Telecom isn't it? I found this - http://www.telecom.co.nz/0800 - I didnt see an 0800 service for sale on WxC's website. Perhaps I missed it.

WxC hold the 0800 12xxxx and 0800 14xxxx ranges

Hmmmm

nate

6473 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#163855 11-Sep-2008 20:44

I've posted a summary of the response WxC dealers received here for your information.

1 | 2 | 3