Removal of Vodafone overhead cable for Non Vodafone Customer

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Removal of Vodafone overhead cable for Non Vodafone Customer

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mckenndk

911 posts

Ultimate Geek

#3315828 4-Dec-2024 10:33

I've never tried it but I wonder if going into the store and talking to someone who would understand the situation more would make any difference.

My neighbours cable fell down and she had the same issue being told to call the local technician, but they were unable to provide any contact details.
I have a contact though work for OneNZ now days and he was able to get it sorted for her pretty quickly.

Dion

Aucklandjafa

398 posts

Ultimate Geek

#3315830 4-Dec-2024 10:49

Just out of curiosity: does anyone know if One still does HFC installs? New place I’m moving to doesn’t have it (not that I’m after it), and HFC wasn’t an option on their website.

MaxineN

Max
1772 posts

Uber Geek

ID Verified

Trusted

Subscriber

#3315853 4-Dec-2024 12:34

Aucklandjafa: Just out of curiosity: does anyone know if One still does HFC installs? New place I’m moving to doesn’t have it (not that I’m after it), and HFC wasn’t an option on their website.

Yes. The address might not be validated(when it should) but installs still happen. It's a request that needs to be made to the Setup team.

I'm not surprised getting rid of HFC installs is still a problem, and feedback (in my time) was pushed several times to make this process very clear and easy to do.

I shouldn't care or worry as I'm not a One NZer anymore and I haven't been for almost a year, but it feels very bad.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

quickymart

13963 posts

Uber Geek

ID Verified

#3315981 4-Dec-2024 19:39

mckenndk:

I've never tried it but I wonder if going into the store and talking to someone who would understand the situation more would make any difference.

Nope, they'll probably just tell you to call the call centre, who in turn will probably tell you to call "a technician" without supplying any contact information for said technician - either that or they'll tell you to "call Chorus" (both of which are wrong).

Rickles

2938 posts

Uber Geek

Trusted

#3323505 23-Dec-2024 09:16

>I shouldn't care or worry as I'm not a One NZer anymore and I haven't been for almost a year, but it feels very bad.<

Oh no !!!!!!

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