[WXC/VFX] Multiple IP phones, same number?

Forums › One NZ (including Farmside) › [WXC/VFX] Multiple IP phones, same number?

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#841148 21-Jun-2013 15:53

maverick: Cheers Adam,

Just checked it out on multiple browsers and PC's couldn't reproduce it ... hmmm

Same on my iPad, which is on a totally separate network (Telstra 3G). Intl issue? (I'm in Australia)

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ajobbins

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#841149 21-Jun-2013 15:55

coffeebaron: This is no problem to re-wire. I do this all the time for my Fusion customers, so they can plug in their phones anywhere as before. In fact, if you want to do this properly; you will be isolating a dedicated feed to a single jack-point only for the naked DSL component anyway; so the extra bit of wiring for VoIP re-injection at the same time is minimal.

For you maybe. Most people aren't capable of re-wiring their home phone circuit - and I suspect don't want to have to pay someone for the privilege.

Also don't the ATA's have a lower REN than the PSTN? In which case, if you have several older devices (Without their own power), you may run into issues. (Not a big issue these days, but an issue none the less)

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maverick

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#841150 21-Jun-2013 15:57

ajobbins:
maverick: Cheers Adam,

Just checked it out on multiple browsers and PC's couldn't reproduce it ... hmmm

Same on my iPad, which is on a totally separate network (Telstra 3G). Intl issue? (I'm in Australia)

nope all good on my ipad and galaxy note as well ... hmmm stranger still

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#841151 21-Jun-2013 16:04

maverick: nope all good on my ipad and galaxy note as well ... hmmm stranger still

Definitely seems like an AU issue. Just tried some more devices/connections:

Work connection (Optus Fibre) - broken
iPad (Telstra 3G) - broken
Home connection (iiNet DSL via teamviewer) - broken
Mobile (SGS3 on Vodafone AU 3G) - broken
Work mobile (Blackberry on Optus 3G) - broken

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RunningMan

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#841152 21-Jun-2013 16:06

ajobbins:
maverick: nope all good on my ipad and galaxy note as well ... hmmm stranger still

Definitely seems like an AU issue. Just tried some more devices/connections:

Broken for me in NZ...

coffeebaron

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#841153 21-Jun-2013 16:07

ajobbins:
coffeebaron: This is no problem to re-wire. I do this all the time for my Fusion customers, so they can plug in their phones anywhere as before. In fact, if you want to do this properly; you will be isolating a dedicated feed to a single jack-point only for the naked DSL component anyway; so the extra bit of wiring for VoIP re-injection at the same time is minimal.

For you maybe. Most people aren't capable of re-wiring their home phone circuit - and I suspect don't want to have to pay someone for the privilege.

Also don't the ATA's have a lower REN than the PSTN? In which case, if you have several older devices (Without their own power), you may run into issues. (Not a big issue these days, but an issue none the less)

Yet they were happy to pay for all those phones around the house? Or happy to buy a bunch of expensive IP phones or extra ATA's? But yea, everyone wants cheap internet and phone, and wants to complain when it's broke. I like to make sure my customers get a good quality product that I will back, and this comes with a cost to do it right.

Lower REN, yes. Can't remember the actual figure, but you can still run a few phones off it no problem.

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#841154 21-Jun-2013 16:09

Seems to be hanging on wordpress.xnet.co.nz (58.28.5.11).

I can resolve and ping it OK, but getting no response on port 80

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chevrolux

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#841156 21-Jun-2013 16:15

ajobbins:
coffeebaron: This is no problem to re-wire. I do this all the time for my Fusion customers, so they can plug in their phones anywhere as before. In fact, if you want to do this properly; you will be isolating a dedicated feed to a single jack-point only for the naked DSL component anyway; so the extra bit of wiring for VoIP re-injection at the same time is minimal.

For you maybe. Most people aren't capable of re-wiring their home phone circuit - and I suspect don't want to have to pay someone for the privilege.

Also don't the ATA's have a lower REN than the PSTN? In which case, if you have several older devices (Without their own power), you may run into issues. (Not a big issue these days, but an issue none the less)

IMO people shouldn't be expecting to move to VoIP for free. The customer should always get VoIP installed by a pro who can wire it back in to the jacks The average customer doesn't want there phone to be where the ATA and router is all the time.
Maverick always talks about a PSTN replacement. Putting an ATA in one spot of the house is not a replacement for the PSTN as the customer is stuck with putting the phone in the corner with the ATA. Wiring it back in to the jacks will allow the customer to use any number of phones negating the need of 'One number'. The REN might be a tad lower than the NEAX's but is an extremely trivial matter as phones now generally dont have REN higher than 0.5.

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#841158 21-Jun-2013 16:16

ajobbins: Seems to be hanging on wordpress.xnet.co.nz (58.28.5.11).

I can resolve and ping it OK, but getting no response on port 80

+1 from an Xnet DSL connection

ajobbins

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#841161 21-Jun-2013 16:26

chevrolux: IMO people shouldn't be expecting to move to VoIP for free. The customer should always get VoIP installed by a pro who can wire it back in to the jacks The average customer doesn't want there phone to be where the ATA and router is all the time.
Maverick always talks about a PSTN replacement. Putting an ATA in one spot of the house is not a replacement for the PSTN as the customer is stuck with putting the phone in the corner with the ATA. Wiring it back in to the jacks will allow the customer to use any number of phones negating the need of 'One number'. The REN might be a tad lower than the NEAX's but is an extremely trivial matter as phones now generally dont have REN higher than 0.5.

I agree to an extent. As I said earlier as well, the technology will likely solve this as it becomes more popular (Or we'll just all end up with mobiles anyway). There are already SIP-DECT solutions that do a very good job (Base with multiple handsets as well as DECT repeater options) but they are quite expensive and I still haven't found a solution I'm happy with. Eg. I love the feature set of the Siemens Gigaset I have, but hate the device [crap UI, laggy]. I also have a Panasonic kx-TGP-500 which has a pretty awesome handset - but an absolute terrible backed. Even tho the devices are all DECT GAP - they don't work nicely togeather. I can reg my Panasonic handset to my Siemens base, but I get no caller ID and when it rings it's just one continues ring until it's answered (Riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiing vs. ring-ring.....ring-ring kinda thing).

Better (compliance to) DECT GAP standards and lower costs as the tech gets more popular solves most issues.

PSTN replacement is an interesting thing. Can never really do it and keep all the same stuff we have today. The PSTN has a fundamental advantage of being able to provide power over copper, allowing a centralised point to have redundant power in case of emergency. We can never replace that with fibre. Just one example.

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AKT

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#841282 21-Jun-2013 20:57

coffeebaron:
maverick: Not something we have a lot of call for, we do have this in our product suite but just not presently offered.

Maybe time to revisit this?

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=120946
http://www.geekzone.co.nz/forums.asp?forumid=65&topicid=120979

I am a current VFX customer who is thinking of moving to 2talk for this reason (alone - otherwise very satisfied customer). I subscribe to Skype unlimited to gain this functionality at present. I do take mavericks point regarding being in the minority though.

Aside: the vfx website doesn’t work for me either: iPad, iPhone, Mac Safari, chrome or firefox. on either VF broadband, VF mobile or 2d mobile.

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#841374 22-Jun-2013 06:47

Thanks for the feedback Andy,

If this was part of the advanced feature set, how would that fit ?

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#841379 22-Jun-2013 08:24

maverick:
If this was part of the advanced feature set, how would that fit ?

I’ve been trying to see what else there is in the advanced feature set after one of (I think) your replies to another query I had, but due to the website glitch which some of us are experiencing, I can’t actually see it.

In answer to your question, it would be better than the current situation, however 2talk would beat vfx on price as it’s part of their standard package. I may well use some of the other advanced features and I have certainly considered it in the past, I just can’t remember what they all are. I doubt I would end up moving.

I am reluctant to switch to 2talk due to the excellent service I have had from VfX - the only calls I have made to CS are to change address, billing details and my MAC code as I read the wrong one when I first set it up. I have otherwise had uninterrupted service for the last 4 years, which is more than I can say for my broadband provider!

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#841396 22-Jun-2013 09:21

Again thanks for the feedback, appreciate the comments.

Most people know our philosophy and I have probably written this many many times , people will be sick of hearing it, we not in the game for it to be a race to zero, freeware systems are cheap they do a good job for a lot of things, so everything delivered really is free based on what the local guys want to offer, god help them if Ray gets hit by a bus though, its the backend stuff which is the main concerns, most customers don't see that until something goes wrong, then all of a sudden the post Morten begins and then everyone cries out why didn't they have support, why did they only have one guy etc, why ios this service down for 9 hours etc, people are happy to pay the cheap price until the issues come then they tend to be the first ones to be screaming on why they are not getting a reliable service and the phone is vital to their business etc..... sigh

We went down the path at looking at carrier grade systems for a reason, the reliability of what is expected in carrier grade products and we believe that has value, great to hear you have had such a good experience with us, this si exactly what we aim for, not its constantly up then down, this works , this doesn't work, oh look another outage etc which you see with a lot of others, they think just offering dial tone and world first's (cough) are the way to bring this technology to the masses, we I believe the technology is to important to fail but needs to be done right, that has a value we think.

The good thing that there are options but we are happy that we deliver the best overall service for quality and reliability by a long way. Our only issue I think is that people want us to give a lot of it away for much cheaper pricing but we are not going to do that to just to compete with the asterisk freeware systems.

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mercutio

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#841441 22-Jun-2013 11:42

i too would like multiple phones registering directly.

i'd also like the web ui to be improved as far as listing inbound/outbound calls.

these two issues are making me consider shifting to 2talk.

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