[TelstraClear] TelstraClear Usage Meter broken?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] TelstraClear Usage Meter broken?

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karit

84 posts

Master Geek

#427147 14-Jan-2011 13:50

Thanks for the update. When is the deletion scheduled to be run?

Zigg

387 posts

Ultimate Geek

#427346 15-Jan-2011 09:17

"usage between January 5 and January 9 will show as being used on January 10"

Mine is showing my usual daily usage on the 10th! There's no way I only used up 500mb Jan 5-9 + 10. Networx on my main monitored PC shows 2.5gb used during that time frame, plus there was probably a few hundred more on my laptop & other PC. No doubt I'll be in for another billing shock next month.

askelon

876 posts

Ultimate Geek

ID Verified

#427352 15-Jan-2011 09:33

Zigg: "usage between January 5 and January 9 will show as being used on January 10"

Mine is showing my usual daily usage on the 10th! There's no way I only used up 500mb Jan 5-9 + 10. Networx on my main monitored PC shows 2.5gb used during that time frame, plus there was probably a few hundred more on my laptop & other PC. No doubt I'll be in for another billing shock next month.

Mines the same. Mine shows like 1.1gb which I know is definately wrong..

karit

84 posts

Master Geek

#427368 15-Jan-2011 11:05

Looks like the deletion has gone through

meesham

973 posts

Ultimate Geek

#427370 15-Jan-2011 11:11

karit: Looks like the deletion has gone through

Yep my usage for the previous month has been reset to zero, I have haven't got a usage meter for this month but as long as I know I'm not going to be double charged for the usage I can live with it. My main concern is all the photos from our wedding arrived a couple of weeks ago and I started uploading them to the online backup service I use (Crashplan), as you can imagine there's quite a few GB of data.

@TelstraClear I appreciate you coming on here and letting us all know what's going on and that attempts are being made to fix the problem.

carrots98

17 posts

Geek

#427422 15-Jan-2011 15:13

Yup, the 3Gb of backdated traffic has been removed off mine too. All sorted now. Thanks TelstraClear

Bee

732 posts

Ultimate Geek

#430039 22-Jan-2011 22:03

um I think its broken again?

Doing your best is much more important than being the best.

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Zigg

387 posts

Ultimate Geek

#431376 26-Jan-2011 13:04

For crying out loud, does this thing EVER work?

HTTP Status 404 - /login/highspeed/null

type Status report

message /login/highspeed/null

description The requested resource (/login/highspeed/null) is not available.
Apache Tomcat/6.0.18

maro

23 posts

Geek

#432108 28-Jan-2011 10:37

My usage meter has not had an update for 20h (last update: 27/01/2011 14:15). I wonder whether other users of TCL (WLG cable in my case) are seeing the same. Are we going to have another multi-day stuff-up as we had earlier this month?

@Mauricio: I wonder whether this kind of (possibly minor) fault would be worth its own fault type in http://www.geekzone.co.nz/fault.asp (as I was not sure which category to choose I decided not to create an entry this time, but maybe there is already a suitable category).

meesham

973 posts

Ultimate Geek

#432109 28-Jan-2011 10:40

maro: My usage meter has not had an update for 20h (last update: 27/01/2011 14:15). I wonder whether other users of TCL (WLG cable in my case) are seeing the same. Are we going to have another multi-day stuff-up as we had earlier this month?

@Mauricio: I wonder whether this kind of (possibly minor) fault would be worth its own fault type in http://www.geekzone.co.nz/fault.asp (as I was not sure which category to choose I decided not to create an entry this time, but maybe there is already a suitable category).

Mine still hasn't updated since 01/01/2011, according to the meter my current active plan is until the 9th of January 2011 and has used 0 bytes. I'm relying upon the stats on my router so that I don't go over my quota.

Edit: keep a close eye on this months bill, they tried to charge me $20 in extra data charges for the month ending on the 9th. I rang them up and it confused the hell out of the CS person when it said 0 bytes.

freitasm

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#432111 28-Jan-2011 10:45

maro: @Mauricio: I wonder whether this kind of (possibly minor) fault would be worth its own fault type in http://www.geekzone.co.nz/fault.asp (as I was not sure which category to choose I decided not to create an entry this time, but maybe there is already a suitable category).

Added "Usage meter not working" to broadband now. Please report it using that.

maro

23 posts

Geek

#432161 28-Jan-2011 12:26

freitasm: ... Added "Usage meter not working" to broadband now. Please report it using that.

Thanks for the quick turn around, I've now added a report.

Zigg

387 posts

Ultimate Geek

#432331 28-Jan-2011 17:37

LOL, hopeless...

Server Not Found
Firefox can't find the server at www.telstraclear.co.nz

And tomorrow is conveniently the 29th, last day of billing cycle.

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