[WXC/VFX] Xnet email helpdesk. Is there anyone home? ticket #304886

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet email helpdesk. Is there anyone home? ticket #304886 - 6 days and counting....

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441 posts

Ultimate Geek

#477173 2-Jun-2011 18:23

Hi Cameron, Plots from evening of 1/6/11. 1 hour, 3 hours, 12 hours and 48 hours up to this morning (2/6/11)
Same as ones emailed to xnet this morning.

1 hour trend is one ping per pixel, 3 hour trend averages 3 pings per pixel, 12 hour trend averages 10 pings, 48 hour trend averages 42 pings. 5 second pings. Jitter Scale is 250mS.

http://i52.tinypic.com/14dfrcg.jpg
http://i54.tinypic.com/2ilfqxu.jpg
http://i55.tinypic.com/2aah7p5.jpg
http://i52.tinypic.com/208i5jc.jpg

Regards Allen

AllenG

441 posts

Ultimate Geek

#477248 2-Jun-2011 22:43

More plots from evening of 2/6/11. 1 hour, 3 hours, 12 hours

1 hour trend is one ping per pixel, 3 hour trend averages 3 pings per pixel, 12 hour trend averages 10 pings, 5 second pings. Jitter Scale is 250mS.

Full Res versions
http://i51.tinypic.com/295qtcw.jpg
http://i55.tinypic.com/ev46mo.jpg
http://i51.tinypic.com/4ghern.jpg

1 hour

3 hours

12 hours

AllenG

441 posts

Ultimate Geek

#478344 6-Jun-2011 21:04

Links for Telecom Wholesale for 3/6/11 & 6/6/11
1 hour trend is one ping per pixel. 5 second pings. Jitter Scale is 250mS.

Full Res Pingplots
https://cdn.geekzone.co.nz/imagessubs/cdde7cc5f2b4491934ad920eab11c09a.jpg
https://cdn.geekzone.co.nz/imagessubs/9f7a6ab815c22f88a92bc99f2c6ed352.jpg

EG 6/6/11 19:45 to 20:00 most pings >500mS

Speedtests 6/5/11 19:28 - 20:15

https://www.speedtest.net/result/1328534272.png

https://www.speedtest.net/result/1328544882.png

https://www.speedtest.net/result/1328550799.png

https://www.speedtest.net/result/1328554269.png

https://www.speedtest.net/result/1328563778.png

https://www.speedtest.net/result/1328576344.png

EG 6/6/11 19:51

Cameronn

334 posts

Ultimate Geek

Trusted

WorldxChange

#478443 7-Jun-2011 09:22

Hi Allen,

Chasing Wholesale faults for an update on this.

Everything you've provided points towards peak time local exchange congestion being the issue - same issue as last time. Unfortunately we can't force them to act, we can only continue to chase them until they take action.

We've spoken to a few other users on the same DSLAM and they have similar issues (reported this to Wholesale). This issue will be affecting anyone connected to the same DSLAM as you. If you know anyone else with problems who is close to you I would advise them to complain to their ISP.

Numbers are really the key to helping push this issue forward, however I'm thinking most people in the area are used to experiencing sub par service (given past issues/congestion) & don't complain.

Will report back to you if I hear anything from Telecom Wholesale today.

Thanks
Cameron

AllenG

441 posts

Ultimate Geek

#479080 8-Jun-2011 19:28

Cameronn: Hi Allen,

Numbers are really the key to helping push this issue forward, however I'm thinking most people in the area are used to experiencing sub par service (given past issues/congestion) & don't complain.

Hi Cameron.

Perhaps a letterbox drop? are you able to to give me any clues to which area SWO DSLM01 covers, or is it likely to be scattered all over the exchange area?
I can tell from the Wholesale broadband availability checker the area that is on SWO, but not the dslam.

Regards Allen.

AllenG

441 posts

Ultimate Geek

#481198 14-Jun-2011 21:26

Hi Cameronn.

I have posted you a Personal message regarding the current ticket 310777.

Regards Allen.

Cameronn

334 posts

Ultimate Geek

Trusted

WorldxChange

#482217 17-Jun-2011 13:57

Hi Allen,

Looks like we've finally got a breakthrough - this issue has been traced to core Wholesale equipment in the New Plymouth region - it's now being fully investigated and possible solutions explored.

Sorry for the delays but this isn't the usual congestion type problem which relates to your DSLAM or RAN. Your perseverance has helped bring the issue to light and hopefully we'll now see action to resolve it once and for all.

Thanks,
Cameron

Equinox IT

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AllenG

441 posts

Ultimate Geek

#482292 17-Jun-2011 17:37

Cameronn: Hi Allen,

Looks like we've finally got a breakthrough - this issue has been traced to core Wholesale equipment in the New Plymouth region - it's now being fully investigated and possible solutions explored.

Thanks Cameron

Fingers Crossed.

Will you track progress, or should I prompt you in a week? 2 weeks?

I would be interested in what is actually found?

Regards Allen.

Cameronn

334 posts

Ultimate Geek

Trusted

WorldxChange

#482294 17-Jun-2011 17:40

I will chase Telecom Wholesale faults, every couple of days for an update - keep an eye on this thread for an update or PM me anytime.

Fingers crossed it won't be hard to resolve.

AllenG

441 posts

Ultimate Geek

#484008 21-Jun-2011 22:05

Looks like I have had a huge improvement to Latency and VOIP audio quality since a 40 minute outage this morning. averaging 47mS latency all evening when idle.

If this continues I'll post some results for the record.

Allen.

AllenG

441 posts

Ultimate Geek

#484033 21-Jun-2011 22:42

Interesting.

My synch speed has dropped from my usual 7616k down, 896k up to 7072k down & 672k up? attenuation and margin have altered by a dB or 2 as well. Same numbers after a reboot.
Change of pair or port?

Allen.

Cameronn

334 posts

Ultimate Geek

Trusted

WorldxChange

#485296 24-Jun-2011 09:02

Still waiting on confirmation that the issue has been resolved, fingers crossed that things stay this way!

AllenG

441 posts

Ultimate Geek

#487060 28-Jun-2011 18:49

For anyone interested here is the latest (Cameron you already have these.)

On 21/6/11 there was a 40 minute outage to my broadband. Mysteriously my evening latency and VOIP issues now appear to have been resolved. Wholesale advised previously to Xnet that they had identified an issue in the "New Plymouth area", but have not disclosed what they found.

Moral of this story. Don't take no for an answer. If you can provide good evidence and persevere you will eventually get resolution. Thankyou to Xnet especially Cameron for humoring me and persevering with Wholesale.

Full res image links under images

Regards, Allen.

Typical hour from evening of 20/6/11

https://cdn.geekzone.co.nz/imagessubs/134ecb9e05c509512b72493abb008466.jpg

Pingplotter trace from 19:30 to 20:30 on 21/6/11

https://cdn.geekzone.co.nz/imagessubs/faa23c52f8ba3918d7d3677b8d93ab0a.jpg

48 hours covering 20/6 (before) & 21/6 (After). Red area at 10:40 is broadband outage

https://cdn.geekzone.co.nz/imagessubs/cb9a335c934fe6d3e34051167aa34ec4.jpg

6 hours 21/6/11. Red area at 10:40 is 40 minute broadband outage and a short outage at 13:30

https://cdn.geekzone.co.nz/imagessubs/481371842d27aad5b932c295cc361604.jpg

AllenG

441 posts

Ultimate Geek

#490187 6-Jul-2011 18:11

Hi Cameronn. I have sent you a personal message regarding this ticket.

#310777.

Regards Allen.

AllenG

441 posts

Ultimate Geek

#491673 10-Jul-2011 16:00

For anyone following this thread, The resoltion to my latency issues occurred when I was migrated to the new ISLAM at Spotswood.

In the last couple of days my synch speeds have increased back up to 100% ADSL1 speeds (7616/896). I had a PM from another person on Spotswood today who said that their connection dropped and came back up on ADSL2+ midnight friday.
I've rebooted my router and it still synchs with GDMT, not ADSL2+ Router modulation is set to Multimode

Hopefilly a profile change will get me ADSL2+ Yay!

Cameronn I have PM'd you. Can you please get my profile changed to ADSL2+

Regards Allen.

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