[TelstraClear] How was your TelstraClear performance during free data weekend

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How was your TelstraClear performance during free data weekend

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31 posts

Geek

#554166 5-Dec-2011 18:00

A lot more open source software is being distributed via Bit Torrent nowadays, and things like World of Warcraft now patch using a BitTorrent style protocol too.

Going a bit OT there...

My overall experience I would have to say was a B-
I managed to download dome things I had been putting off, but I couldn't watch any of the video streaming I wanted to do

I think if it wasn't just limited to a weekend any of the congestion would mostly spread itself out so most people wouldn't notice a difference overall

insane

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#554168 5-Dec-2011 18:07

TelstraClear: Our free broadband weekend was hugely popular with our customers. We had around 200,000 taking part and we saw massive demand for content.

In anticipation of this, we had increased our international bandwidth capability and also our available bandwidth with other network providers. While our national links did not hit capacity, our international links quickly did. This was reflected in the slow speeds and congestion some customers experienced. If you were one of these, we understand your frustration, and apologise if the quality of service you received was less than anticipated

Obviously, everyone's experience is different, and depends very much on the ways in which customers use their internet. Early indications are that problems were experienced mainly - but not solely - by those accessing international websites. We are also aware of some local connectivity impacts for certain users, and are keen to get a better view of these.

Our free weekend was an innovative way of understanding how our customers use our services, and was run in response to countless requests for unmetered broadband.

Any new initiative carries with it a degree of risk - that's why the feedback you supply to us is extremely important. Once we've carried out a thorough review of the weekend, we'll share the information with you and take your views into account during future planning.

Thanks, Tim.

Hi Tim,

Thanks for fronting up, two quick and simple question, can you please explain why corporate customers and other ISPs which purchase dedicated bandwidth from Telstraclear were negatively impacted by your residential users saturating your international bandwidth?

What methods are in place to 'manage' residential users into a separate pool/class of bandwidth from the above or is it a giant free for all?

Thanks,
Jono

th3r3turn

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#554169 5-Dec-2011 18:10

TelstraClear: Our free broadband weekend was hugely popular with our customers. We had around 200,000 taking part and we saw massive demand for content.

In anticipation of this, we had increased our international bandwidth capability and also our available bandwidth with other network providers. While our national links did not hit capacity, our international links quickly did. This was reflected in the slow speeds and congestion some customers experienced. If you were one of these, we understand your frustration, and apologise if the quality of service you received was less than anticipated

Obviously, everyone's experience is different, and depends very much on the ways in which customers use their internet. Early indications are that problems were experienced mainly - but not solely - by those accessing international websites. We are also aware of some local connectivity impacts for certain users, and are keen to get a better view of these.

Our free weekend was an innovative way of understanding how our customers use our services, and was run in response to countless requests for unmetered broadband.

Any new initiative carries with it a degree of risk - that's why the feedback you supply to us is extremely important. Once we've carried out a thorough review of the weekend, we'll share the information with you and take your views into account during future planning.

Thanks, Tim.

well if this offer happens again, i want to opt out!

Beccara

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#554176 5-Dec-2011 18:28

Teeps: I am sitting and taking very deep breaths before I respond to this, I could be a while!

I am not surprised it took a whole day for PR to write this very carefully worded statement though!

I'm sitting down with a stiff drink trying to word it correctly but really, The most flawed reply to the most flawed test I can think of.

No doubt you guys will trot this out every time anyone ever asks you about unlimited internet in NZ

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

Crowbar

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#554197 5-Dec-2011 19:01

Far out, tough crowd, gotta love the angst.

Cheers TelstraClear, I used the free weekend well and had no serious issues browsing, gaming or emailing.

Would love you to do it again sometime.

I would also love to see some graphs and or stats such as peak throughput figures or total usage :D?

timmmay

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#554201 5-Dec-2011 19:06

Riggleby: You can't shape BitTorrent traffic without hurting the users that use it for legitimate purposes - yes, there are some out there.

I'm more saying rate limit the bandwidth hogs, because it's unlikely someone is sitting there waiting for it. Plus a lot of people are using VPNs these days, and you don't even know what's going through those, so it'd have to be done by shape.

I think it was a worthwhile experiment for TC, and honestly if the entire internet had fallen over for the weekend i'd have just gone outside and done something in the real world. It worked pretty well for me though, no complaints at all.

So thanks TC, and while you should take notice of the vocal 0.01% who are complaining, don't worry about it too much.

lchiu7

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#554211 5-Dec-2011 19:35

Beccara:
Teeps: I am sitting and taking very deep breaths before I respond to this, I could be a while!

I am not surprised it took a whole day for PR to write this very carefully worded statement though!

I'm sitting down with a stiff drink trying to word it?correctly but really, The most flawed reply to the most flawed test I can think of.

No doubt you guys will trot this out every time anyone ever asks you about unlimited internet in NZ?

That's flawed reasoning. If there were really unlimited internet or an unlimited plan do you think everybody would be piling into it over one weekend causing the congestion that was seen?

I know for my own part I might download a bit more or not think twice about watching that movie via streaming but I am hardly going to grab all the stuff I had been eyeing all on one weekend. I am sure my behavior would not be atypical.

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freitasm

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#554212 5-Dec-2011 19:37

That's the thing. I posted this a couple of times in this thread... The "unmetered" weekend would not be typical if unlimited was an every day thing. sure, some people would hoard, but most people would just "use it", but not being a constant firehose...

I for one saw slower speeds, but did manage to accomplish some of the tasks I wanted.

Skolink

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#554221 5-Dec-2011 19:55

Nek Minnit

Hammerer

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#554222 5-Dec-2011 20:07

Skolink:

Nek Minnit

LOL until I saw it was not really a fair comparison.

Skillie

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Master Geek

#554223 5-Dec-2011 20:10

Crowbar: Far out, tough crowd, gotta love the angst.

Cheers TelstraClear, I used the free weekend well and had no serious issues browsing, gaming or emailing.

Would love you to do it again sometime.

I would also love to see some graphs and or stats such as peak throughput figures or total usage :D?

I agree - although my download speed was reduced to about 8Mbps (Raumati South), I still believe the whole experiment was worthwhile, I got great value (value to me = amount of data downloaded).

I had no issues with browsing the Internet nor using Skype.

I will not move to another ISP, if TCL does unmetered weekends more regularly.

Morph

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#554224 5-Dec-2011 20:19

Skolink:

Nek Minnit

a test to a locally peered source then to the states... no wonder the nek minute

Skolink

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#554228 5-Dec-2011 20:31

Hammerer: LOL until I saw it was not really a fair comparison.

Yeah a bit lazy on my part I know. Just a couple of results others had posted, tried to find ones on the extreme. I hope it didn't spoil the joke.

nek minnit

Still funny? ;P

Hammerer

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#554254 5-Dec-2011 21:28

Skolink:
Still funny? ;P

Yes, still funny.

What's funnier was that I was within half a megabit of the lower rate for much of the weekend.

mattbush

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#554295 6-Dec-2011 06:15

TelstraClear: Our free broadband weekend was hugely popular with our customers. We had around 200,000 taking part and we saw massive demand for content.

In anticipation of this, we had increased our international bandwidth capability and also our available bandwidth with other network providers. While our national links did not hit capacity, our international links quickly did. This was reflected in the slow speeds and congestion some customers experienced. If you were one of these, we understand your frustration, and apologise if the quality of service you received was less than anticipated

Obviously, everyone's experience is different, and depends very much on the ways in which customers use their internet. Early indications are that problems were experienced mainly - but not solely - by those accessing international websites. We are also aware of some local connectivity impacts for certain users, and are keen to get a better view of these.

Our free weekend was an innovative way of understanding how our customers use our services, and was run in response to countless requests for unmetered broadband.

Any new initiative carries with it a degree of risk - that's why the feedback you supply to us is extremely important. Once we've carried out a thorough review of the weekend, we'll share the information with you and take your views into account during future planning.

Thanks, Tim.

I am extremely disappointed that TCL would even attempt such a risk.
It is also very naive to suggest that only some customers experienced congestion on international traffic and I would suggest that the word MOST is more appropriate considering the numbers who download large files from international sites as opposed to local, let alone how the gaming community feared.

You also use the word innovative in a way that actually really upsets me as did the weekend "trial". Only a small number of TCL users write in these forums and probably only a small number actually complain. The majority of TCL Users will tuck this "innovative trial" away in theirheads and hope the national broadband rollout happens sooner so we may dump TCL once and for all.

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