DNS issue with new Vodafone Broadband routers

Forums › One New Zealand (including Vodafone, WxC, Farmside) › DNS issue with new Vodafone Broadband routers

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Lizard Networks

#629199 22-May-2012 22:13

lxsw20: Using one of the DrayTek DV2710NE modems my self now, so far it's been very robust.

they are, been very happy with mine, gone from resyncs every day or so to holding it solid for 2 weeks (minus the times when chorus pulled our lines again and toying with it :L)

still learning how to use it though.. but when using it right.. im yet to find flaws ... other than it being too secure sometimes! mainly being with netbios over wifi and google play (still yet to work that one out though)

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

paulspain

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#629203 22-May-2012 22:25

Bearing in mind there is no quick fix I wonder if Vodafone can offer a replacement (in the form of an equivalent product)?

Paul Spain
Founder: Gorilla Technology, NZ Tech Podcast

mikenz86

14 posts

Geek

#629210 22-May-2012 22:28

Daryl - we added manual DNS entries on our PC's this morning, used the VF DNS servers rather than the Google DNS that I mentioned in a previous post. So far so good, no issues experienced today, however we had a few people out of the office, so not entirely convinced that we have a reliable workaround yet. If it runs reliably for the rest of the week then it will just be a matter of waiting for the firmware fix. It was even worse for us because SureSignal lost connection and that stuffed out mobile calls as well...... Will update later this week.

Beavis

159 posts

Master Geek

#629221 22-May-2012 22:58

This is an old problem that drove me mad...
See

http://www.geekzone.co.nz/forums.asp?forumId=66&topicId=90373

Demeter

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One NZ

#629870 24-May-2012 13:46

Good news! The vendor have created the firmware patch to fix this issue and it is currently undergoing a test phase, which should hopefully not take more than a couple of weeks (so I've been told).

Stay tuned for an update, coming your way soon. :)

darylmeter

3 posts

Wannabe Geek

#630038 24-May-2012 20:09

Great news thanks,
I can confirm i am using the Huawei Router.

Its been going fine for about 2 years and this issue is new, over the last few weeks.

cheers
Daryl

INSER

5 posts

Wannabe Geek

#638426 10-Jun-2012 10:25

I am having continuous problem with DSL Router as it keeps disconnecting from the server. Vodafone told me that up to 10 disconnections it is acceptable ??? By who?
Any way once Vodafone found that my Contract will expire in next month they offered me free modem if I WILL SIGN ANOTHER 12 CONTRACT WITH THEM ! My current Contract is for 24 month. Shall I have modem replacement withing Contract duration or warranty applied only for 12 month on DSL modem?
Any suggestion are very welcome.

Equinox IT

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Demeter

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One NZ

#638428 10-Jun-2012 10:38

Hi INSER,

Without being able to look at your account, I couldn't comment on what the cause is of your disconnections. It is possible that it may be related to the DNS issue described in this thread. If it is a line issue, unfortunately, 10 disconnections a day are considered acceptable - by Telecom, not us. Since they own the infrastructure, we are merely abiding by their rules when logging frequent disconnection faults.

In saying that, however, we need to be absolutely sure that we have eliminated all other possible causes for a dodgy connection, and I'm not convinced that replacing the router should be the first thing on the list. What troubleshooting have you done thus far?

@Everybody else with DNS issues: If you are one of the users who require the firmware upgrade urgently, please contact me via private message so we can assess your case and distribute the patch to you. This will be done on a case-by-case basis. The firmware is undergoing final stages of testing and will be deployed to all Vodafone routers in the near future.

INSER

5 posts

Wannabe Geek

#638562 10-Jun-2012 18:36

Thank for reply. My account number is 6700706. In last few days Vodafone technical help technician has done many test so far including line test, "24 hours pulling". I have disconnected the phone in the house, just left only modem connected. Still disconnections every hour or more often, much more than 10 as have been accepted.
My modem was keep disconnecting from day one ( if you are able to check my account back log with all my inquires). Technician was in the house at the beginning of my Contract. He has fixed some internal faults, but I have had disconnections on regular basis after that as well.I always paid my bills to Vodafone on time but the service I have received was not very good. I spent many hours talking to Vodafone technical support, changing channels, setting, re-starting, re-booting, re-connecting modem, phone line,changing filters ( I have bought extra two filters, but it did not work ...).
Now I was told I need to pay for new modem if I will not sign Contract with Vodafone for another 12 months.
I do not mind to go with Vodafone for next 12 month if they will resolve this issue once. I pay every invoice but I am not receiving the service I am paying for.Thus shall I go for another 12 months and have the same headache, same poor connctions and the same unresolved long term issue? Please check my back log with all my calls and it will tell you all.
Regards.

sbiddle

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Biddle Corp

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#638583 10-Jun-2012 19:25

DSL drops like you're describing are typically a cabling related issue. Unless you have a master filter installed there is no guaranted way of eliminating your wiring.

The only way to eliminate the ISP and hardware is to peform a full isolation test by disconnecting all internal wiring andplugging the modem into your first jackpoint. Is this elimiates the issue you're best bet is to pay the $199 for a master filter installation as it's the best way to eliminate the issue. Internal wiring issues are by far the biggest cause of faults and the simple reality is a master filter is the only way to guarantee you're receiving the best possible connection.

One thing to be aware of is that if you change ISP's you'll still face the exact same issue if it is wiring related - this won't change by changing ISP's.

INSER

5 posts

Wannabe Geek

#638743 11-Jun-2012 09:38

Hi. I have done a full isolation test number of times together with Vodafone technician on line ( we were talking over mobile phone ) but the result still the same. With only modem being connected we have had a multiple disconnection and all these was monitored by Vodafone technician.No one from Vodafone after 23 month of our Cotract and many calls related to disconnection issue withinthis 23 month seems have an answer on: what is actually going on ?Now Vodafon is interested to get me to sign another Contract without telling me what causing the disconnection. Up to 10 time per day shall be accaptable. ??? How about 20- 30 or 50 times a day when I do internet banking for example etc? Shall I still pay my Vodafone bill in full or how can we work out what I have to pay and for what KIND OF SERVICE. Vodafone technician time ( if he comes to my house cost $ 150 ).I spent already many hours of my time together with Vodafone on line technician to identify the problem which is still presented and not been resolved after so long time.It just endless ...I hope Vodafone can come to the party before the end of my Contract.

petes117

371 posts

Ultimate Geek

#640196 13-Jun-2012 13:47

I'm pretty sure this is the issue that has plagued me for a long time with Vodafone's modem... I get random dropouts and have to refresh webpages a couple times at random intervals. Today has been particularly annoying for this, but yesterday I had no troubles. Its very random and frustrating.

Any news on when the firmware update will be available to the general public?

INSER

5 posts

Wannabe Geek

#640243 13-Jun-2012 15:10

Seems like many people are experienced the same issue with random and multiple disconnection and waiting for this firmware as Vodafone announced 24 May.My download speed was dropping from 10.59 Mbs to 3.80 Mbs within 30 minutes. Everything including all tests were monitored by Vodafone help line technician. No resolution been offered yet. Instead of this they have offered 10 Gb extra to my plan with no charge. Do I need this ? But I am sure I need just a reliable and competent IP. Is anybody else have experienced the same regular disconnection and speed drops and unavailability to resolve these issued within months with Telecom, Telstra, Orcon.I need to make my mind with who I go next. Or they all like my current IP? trying to sell only...
I am ready to pay more, not less but for the stable line and for reasonable and stable speed ( may need to add " for reliable and competent help desk").
Any advise on what is availble and what is working are welcome.Thanks.

Jaxar

383 posts

Ultimate Geek

#640327 13-Jun-2012 17:57

Hi INSER,

I work for VF. I sent you a PM with some suggestions about your fault. I have not posted it here as it includes some details relating to the fault that are yours to decide if you wish to share in this thread or not.

If you wish to confirm I work at VF please feel free to check my profile at http://forum.vodafone.co.nz my username there is Tim.C you should be able to see I am listed as Vodafone Staff there.

Please note: I have a professional bias towards Vodafone.

INSER

5 posts

Wannabe Geek

#640417 13-Jun-2012 21:38

Hi Tim. Thank you for your reply.So Vodafone came to the partie with some resolution or suggestion I guess.If you are representing VF I believe you may be able to retrieve my account details as from my prevoius correspondence ( read above from the blog ...) and may re-assess my backlog calls to VF helpline where I was trying to resolve this issue for last 23 months. I do not know if this recorded all my calls and all inquires with the dates and time spent.The simple is: I pay my bills and I expect the service from my ISP.
I cannot get the service I pay money for and my ISP still guessing what is the problem up there ( and where, out side or inside the house?). It is after 23 months of guessing and with many tests being done and technician was sent inside my house. Now I have to pay for a new modem ( as I was told at last by VF) , or I need to sign another 12 month contract with VF to get this sorted. It is a nonsence .
Your practical assistance is much appreciated besides of advise of getting a spare modem from my friend and try.
I think VF shall lend me the spare one and fix my modem or find a fault in the house ( I am paying a wiring maintenance fees ...) or outside.
By the way, while I was writing this to you I have had 2 disconnections. I am sure there were much more than 10 disconnections for the day. I was at work. Shall I still pay my bill in full if I have most of the days in this month with this issue. Can you check this and reply with the confidence if Vodafone finally can sort this out?Regards.

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