anyone else experiencing this on bestmate?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › anyone else experiencing this on bestmate?

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#52059 12-Nov-2006 10:49

Hi everyone,

You know how with Supa Prepay plan you can ring another 021 number during weekends and during off-peak times during the weekdays for only $2 for 2 hours from your Vodafone mobile?

Well, I rang a friend on 021 last night (Saturday night, 9pm) and was charged over $80 for the call. My friend was not roaming and I did everything by the book.

I tried ringing Vodafone this morning but their call centre is "overloaded", according to their voice message.

Everything else - TEXT2000. Bestmate etc are working well for me.

freitasm

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#52060 12-Nov-2006 10:52

Please start another topic for Supa Prepay and the $2 call problem. This will make it easier for people to track different problems.

johnr

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#52061 12-Nov-2006 10:52

Would not matter if the person was roaming anyway you are still charged the standard rate to call a vodafone number the person roaming pays the international cost to pick up the call

patrickstarr

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#52084 12-Nov-2006 13:22

ok so now I can get the persons number who is on my bestmate but the weird thing was, was that it was after I signed upto txt2000 which is weird.

johnr

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#52086 12-Nov-2006 13:28

TXT2000 is a different add-on than best mate

Main thing is issue resolved

kasidis

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#52229 13-Nov-2006 22:36

Hi everyone,
You know how with Supa Prepay plan you can ring another 021 number during weekends and during off-peak times during the weekdays for only $2 for 2 hours from your Vodafone mobile?

Well, I rang a friend on 021 last night (Saturday night, 9pm) and was charged over $80 for the call. My friend was not roaming and I did everything by the book.

I tried ringing Vodafone this morning but their call centre is "overloaded", according to their voice message.

Everything else - TEXT2000. Bestmate etc are working well for me.

IF N E ONE HAS BEEN CHARGED FOR THE TALK 2 HOURS FROM over the weekend should be credited back on Thursday 16th

As this is a current issue that i was advised by customer services.

cokemaster

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#52234 13-Nov-2006 23:15

IF N E ONE HAS BEEN CHARGED FOR THE TALK 2 HOURS FROM over the weekend should be credited back on Thursday 16th

As this is a current issue that i was advised by customer services.

Did you not read the above? I've quoted it below for your benefit.

freitasm: Please start another topic for Supa Prepay and the $2 call problem. This will make it easier for people to track different problems.

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patrickstarr

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#52286 14-Nov-2006 13:47

heya I wasn't too sure if I should make another thread for this question because its still about bestmate although its also including TXT 2000 so heres my question:

This may sound like a stupid question but I am visiting Australia and I am wanting to know if you can use your bestmate when your in Australia or do you have to pay however much it is you have to pay which is on the Vodafone website, it didn't say anything about bestmate on there or anything so I aint too sure.

cranz

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#52290 14-Nov-2006 14:35

T&C of BestMate and TXT2000 state it is not available while roaming
http://www.vodafone.co.nz/pricing_plans/supa-prepay-tandcs.jsp

patrickstarr

388 posts

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#52293 14-Nov-2006 14:54

oh darn that stink oh well thanks for that :)

patrickstarr

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#53095 21-Nov-2006 00:24

Aye?? it happened to me again;

You know how money was going out of my account? well it happened yet again and I don't know where it had gone. I only downloaded 3 songs at $1.99 each and one video at $3.50 or however much and switched my bestmate and made not many texts to Telecom mobiles and that was it (please note that I had only topped up my phone like 3-4 days ago).

I checked to make sure that the e-mail client was checking my e-mails or whatever it was and it's switched to off and I don't know what is going on.

Also I can't text ANYONE who is on Vodafone thats not bestmate, I can text my bestmate but when I text anyone else who is on Vodafone it says that I can't send any messages because I need to top up my account. What is going on?

johnr

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#53103 21-Nov-2006 07:45

Ask Vodafone please about the TXT issue

Also if you use your email client to check Email and there is no email you will still be charged 10 cents for each check as the phone is still moving traffic of sending your user name and PW

freitasm

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#53106 21-Nov-2006 08:41

patrickstarr, I agree with johnr. You should now contact Vodafone and ask this to be investigated further. We have already found out that not many people here in the forums have this problem, so it leaves us with a couple of options: problem on your account setup, or problem on your handset.

Contact Vodafone directly to arrange for further investigation.

patrickstarr

388 posts

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#53204 22-Nov-2006 12:24

Hey everyone;

I have finally contacted them and it turns out that I lost all my money because I was browsing Vodafone live?. The last time they told us browsing through Vodafone live was free so did they just decide to charge people to browse through Vodafone live without telling us?. If so then why couldn't they have told us through the 777 number.

Oh yeah and the reason why I can't text any other vodafone member is because I owe money for browsing on Vodafone Live?

cranz

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#53280 22-Nov-2006 20:40

I think you have been confused by someone..
It is still free to browse Vodafone Live. You will only be charged if you agree to purchase content and you will always be asked first.
Browsing OUTSIDE of the Vodafone Live WAP site (general WAP/GPRS) will be charged for - on prepay, 10c/10kb of data.

Sometimes the GPRS connection is called "Vodafone Live" as it is easier for the public..

You will have been charged for external WAP/GPRS access, such as polling for emails, accessing other WAP sites, or being sent content from subscriptions (such as 4747 - these use WAP to send content to the phone)

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