Vodafone, I feel for you...

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freitasm

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#866038 25-Jul-2013 17:30

Demeter:
DarthKermit: ^^^

My Mrs often gets me to read retarded drivel posted on facebook. It reminds me why I don't use any social media.

Outside of work, I use Facebook almost exclusively to embarrass my children. Most of my kids' friends think their dad and I are organic peace-loving Hippies (Okay, maybe we are a bit). I like to perpetuate that image because it amuses me when they find out about my technical background. :)

Lon

Or that from time to time you're known to eat non-organic meat?

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code15

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#866050 25-Jul-2013 17:54

Behodar:
ajobbins: But in my own experience, Telecom '3G' has almost always been far better than Vodafone '3G'. Even at Christmas last year when I was back in NZ, we had one of our phones on Telecom and one on Vodafone, and the Vodafone had so many coverage and 3G speed issues while the Telecom was rock solid and always fast.

A while back I would have agreed with you but unfortunately Telecom 3G has slowed to a crawl since then :(

So it's not just me! I used to always get 7-12Mb/s but since March/April Telecom 3G speeds have definitely slowed right down.

Think it might be due to the explosion of data use from the $19 prepaid pack. Will give the help desk a call but surely they are already fully aware of this.

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#866062 25-Jul-2013 18:01

code15: So it's not just me! I used to always get 7-12Mb/s but since March/April Telecom 3G speeds have definitely slowed right down.

Think it might be due to the explosion of data use from the $19 prepaid pack. Will give the help desk a call but surely they are already fully aware of this.

Not trying to go further off topic here, but I made a thread about it last year. I'll unlock it so that we can move this discussion over there :)

2degreesCare

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#866096 25-Jul-2013 18:43

In all seriousness though, often times customers on our page are upset because something else has gone wrong with their day and we just happened to pop up in their feed unannounced, which makes us an ideal target. You can't work in Social Media without skin at least a couple of inches thick :) And despite the occasional troll my work is exponentially cooler than a large number of professions I can think of!

Lon

Spot on! +1

;0)

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AppleJackXD

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#866278 26-Jul-2013 00:56

HiTM4N

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#866511 26-Jul-2013 12:13

I try to stay away from facebook for this very reason, it just makes my head hurt with the stupidy of some peoples comments.
And not just technology related comments, even just basic ones like"i don't know why i got fined for doing skids last night" and then the reply of "what bro? that's so unfair or them pigs! they don't know what they doing" and such.

On the chat of 3g and speeds, im on 2degrees and sitting at work in the CHCH CBD and just did a speedtest (below)

Love of all phones, computers and gadgets

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trig42

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#866516 26-Jul-2013 12:18

HiTM4N: I try to stay away from facebook for this very reason, it just makes my head hurt with the stupidy of some peoples comments.
And not just technology related comments, even just basic ones like"i don't know why i got fined for doing skids last night" and then the reply of "what bro? that's so unfair or them pigs! they don't know what they doing" and such.

On the chat of 3g and speeds, im on 2degrees and sitting at work in the CHCH CBD and just did a speedtest (below)

Haha, it's the spelling in these dumb posts that gets me.

I mean, surely it takes the exact same amount of time to put an S at the end of a plural as it does a Z FFS

telcoguy

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#867083 27-Jul-2013 16:00

I certainly don’t feel sorry for Vodafone! Saw the ad the other night and after a bit of research reckon the whole ‘Supernet’ thing is all about misinformation. I was considering a move to Voda (they do offer compelling value after all) but not after seeing that ad.

My initial reaction was to have a look online. When I got to the bottom of it I realised the entire ‘Supernet’ campaign is a cynical attempt to mislead the market as well as their own customer base about some awesomeness that just doesn't exist (yet).

For example – to quote the Supernet ad (source: YouTube): “It’s not some coming soon idea thing either”. Really? Well not where I live in Auckland. No 4G for me. No UFB either.

There were other comments that I found interesting as well given how difficult it is to make such claims in the telco world:

“best fixed line network” No source. No rationale
“best, most reliable network in New Zealand” Again, no source that I could see.

And quoting “over 191,000 homes can get Supernet” when about the same amount of homes can already get Fibre and over 950,000 can get VDSL made me laugh.

I don’t want to bash - I accept VF has (limited) 4G coverage and I that their cable footprint offers 'ultra fast broadband'. But to imply (and that's what I think the campaign does) that VF has a nationally available 'super' network across the country is plain wrong. What are they hoping to achieve? BS’ing people in say, Auckland to jump online only to find out: sorry, ultra-fast broadband (cable) isn't available in Auckland and UltraFast Broadband (fibre) isn't available at all anywhere yet. And then to see/discover, 4G is available in some parts of Auckland, however you may need a new device and (maybe) a plan upgrade to access it.

Hardly the great customer experience I’d want to be putting on the table if they were my customers already or the first impression if they weren't.

With so many great speed-related services being delivered now and in the future to the average NZ telco consumer (4G, VDSL, Fibre), as the second largest player in the market, from where I sit, it’s just such a shame that VF chose an initial position of puffery and truth-stretching to start off.

In the long run I'm not sure all the flash ads in the world can cover for a lack of genuine product depth (4G) or product delivery (fibre). But then again, we all tend to have short memories :)

telcoguy

freitasm

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#867088 27-Jul-2013 16:01

I created the discussion mainly to talk about how their people have to face people who think they know everything, but actually know nothing.

This wasn't about supernet actually - if you want I suggest creating a new topic.

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matisyahu

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#867094 27-Jul-2013 16:33

freitasm: I created the discussion mainly to talk about how their people have to face people who think they know everything, but actually know nothing.

This wasn't about supernet actually - if you want I suggest creating a new topic.

Maybe TelcoGuy's post was so highly evolved in the category of comedy that we missed the fact that he was portraying a scenario as someone who thinks they know everything, but actually know nothing.

One thing to remember is this when dealing with the public: