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Forums › One NZ (including Farmside) › [TelstraClear] Terrible Product, Terrible Service.
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freitasm
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#93564 3-Nov-2007 07:15
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BurgerNZ: Auckland:





BurgerNZ, your last post was 21 October. Since then have TCL solved your problem or are you still waiting? An update with the fault description would be appreciated so everyone can understand what was happening.




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BurgerNZ

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  #93687 4-Nov-2007 15:25
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Hi,

TelstraClear sent a technician round to my house where they performed a variety of tests, these were analyzed later by TCL and they have since been in touch.

They came back to me with a couple of options, one of which I have agreed to.  I doubt I can post the details of the agreement here however.

Thanks go to Murray at TCL for his understanding.

freitasm
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#93710 4-Nov-2007 19:05
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I agree there's no need to disclose the agreement but it would be good to know where the fault was located.




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BurgerNZ

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  #93712 4-Nov-2007 19:18
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freitasm: I agree there's no need to disclose the agreement but it would be good to know where the fault was located.


I am not sure of the specifics, but have been told that there is nothing that can be done (in my area) until early next year.  I assume that it is network congestion and that hardware upgrades are happening about then.

Nothing wrong with my setup, router, switch or anything else.

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