Vodafone support... I give up... I have had enough - Who is better? Who should I change too?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone support... I give up... I have had enough - Who is better? Who should I change too?

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840 posts

Ultimate Geek

Trusted

#1286069 17-Apr-2015 09:53

Dratsab:
networkn: You have to be kidding me. After everything that everyone else has posted to you, are still going on about this? Given you won't follow the advice of people with more than probably 50+ years of ISP + Telco experience, just switch ISP's, see if you are any better off.

Assuming of course you are able get a connection with a new ISP. You may find someone else is waiting for a port and as soon as yours is reliquished you go to the back of the queue...

That should be okay if it's a reassignment assuming both providers are using Chorus wholesale, I really doubt it'd be LLU. But good point, if there are port waiters, closing the current account would remove adsl as an option for a while. Port waiters are definitely in my list of "things that are not fun".

In the interests of the original poster keeping connected with whatever company, if you are wanting to move to another adsl provider I would suggest getting in contact with us and asking for your ASID number for your broadband connection. It'll look similarish to 162xxxxxxxx (not sure if they're all the same length or all start with that same sequence, but you know what I mean). Then contact new isp and say "Hi! I'd like to move my current broadband connection to your company. Please reassign my current connection. I understand the asid number is 162xxxxxxxx - please confirm you are able to reassign that service."

humvee

196 posts

Master Geek

#1286115 17-Apr-2015 10:43

Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

Jaxar

383 posts

Ultimate Geek

#1286171 17-Apr-2015 11:44

humvee: Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

I checked an address near there on CU/BB automated prequalification shows no waiting list.
As discussed above even if there were a waiting list as long as a new provider reassigns an existing wholesale ASID then a port waiter list would not be a problem.

Please note: I have a professional bias towards Vodafone.

johnr

19282 posts

Uber Geek
Inactive user

#1286192 17-Apr-2015 12:07

Jaxar:
humvee: Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

I checked an address near there on CU/BB automated prequalification shows no waiting list.
As discussed above even if there were a waiting list as long as a new provider reassigns an existing wholesale ASID then a port waiter list would not be a problem.

Lets make one thing very very clear, Speed is not going to change as you will still be connected to the same copper pair running to the same bit of hardware

Edit: You can't request to be moved to a different serving cabinet either

NZCrusader

646 posts

Ultimate Geek

#1286196 17-Apr-2015 12:12

humvee: Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

@ OP (without flogging a dead horse)

What will resolve your throughput issue quickly:

Moving to wireless RBI with VF or another provider.
Moving to satellite or a wireless ISP (non RBI).

What might resolve your issue (long term):

Get in contact with a Chorus case / investment manager. This can be done by emailing Chorus or through reps etc.
Get about 80 - 200 signatures from people (if there are that many) off the same cabinet you are on.
If they deem there is enough demand, they might consider investing in an ISAM or Micro ISAM, in the next budget or two.

What won't resolve your throughput issue:

Changing provider - any DSL connection from any provider through the Conklin / ASAM you are on, is going give you the same result.

If RBI is available...

Vodafone sales are not too bad and you can negotiate a deal / discount or increase in data cap, if you push hard enough.
I would probably go with their RBI as it is proven, has unlimited national calling and would push for a better deal on the data cap.

NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

networkn

Networkn
32353 posts

Uber Geek

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Lifetime subscriber

#1286198 17-Apr-2015 12:14

NZCrusader:
humvee: Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

@ OP (without flogging a dead horse)

What will resolve your throughput issue quickly:

Moving to wireless RBI with VF or another provider.
Moving to satellite or a wireless ISP (non RBI).

What might resolve your issue (long term):

Get in contact with a Chorus case / investment manager. This can be done by emailing Chorus or through reps etc.
Get about 80 - 200 signatures from people (if there are that many) off the same cabinet you are on.
If they deem there is enough demand, they might consider investing in an ISAM or Micro ISAM, in the next budget or two.

What won't resolve your throughput issue:

Changing provider - any DSL connection from any provider through the Conklin / ASAM you are on, is going give you the same result.

If RBI is available...

Vodafone sales are not too bad and you can negotiate a deal / discount or increase in data cap, if you push hard enough.
I would probably go with their RBI as it is proven, has unlimited national calling and would push for a better deal on the data cap.

Sadly he still won't believe you even after 20 other people said the same thing. Some people need to learn the hard way. Incredibly frustrating.

humvee

196 posts

Master Geek

#1286202 17-Apr-2015 12:15

johnr:
Jaxar:
humvee: Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

I checked an address near there on CU/BB automated prequalification shows no waiting list.
As discussed above even if there were a waiting list as long as a new provider reassigns an existing wholesale ASID then a port waiter list would not be a problem.

Lets make one thing very very clear, Speed is not going to change as you will still be connected to the same copper pair running to the same bit of hardware

I realize that - But I also want to know this so I have some idea if I were to be able get a non ADSL solution would I likely be able to get back to ADSL if I wanted(yes it could fill up in the mean time - but if its full now I already know the answer for sure). Also If we disconnect our current house and connect a new house on the same property in the near future is our adsl port likely to disappear and go to someone else?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

humvee

196 posts

Master Geek

#1286264 17-Apr-2015 13:31

Jaxar:
humvee: Is it possible to find out if there is a wait list for our cabinet? it is CU/BB, It is located at the intersection of Downs Road and south eyre road Eyrewell - North Canterbury - IE could I be faced with this problem?

I checked an address near there on CU/BB automated prequalification shows no waiting list.
As discussed above even if there were a waiting list as long as a new provider reassigns an existing wholesale ASID then a port waiter list would not be a problem.

Thanks Heaps

minder12

5 posts

Wannabe Geek

#1290112 23-Apr-2015 12:45

I spent hours, and I mean literally hours over 3 weeks trying to get my brother in laws phone turned back on, passed from everyone who answered my calls to someone else - one even rang me back, put me on hold for 30 minutes then came back and asked if she could help me, incredibly frustrating, no call back if you don't ring on a vodafone cell - they don't work well where I live so no chance of a call back. Yesterday I rang to cancel the account, I rang at 8;28am and was answered in about 10 minutes so I got quite excited but alas, she put me thru to the cancellations team who did not answer, then she came back to me and say they are busy someone will call me back within 24 to 48 hours - arghhhhhhhhhhhhhh does that mean they are so busy with people cancelling their accounts with vodafone - does not surprise me at all. IF no reply by 8;28 am tomorrow I'll be ringing the CEO, that is what I did last time and get a reply - funny that ! Going to Spark from now on at least they answer the phone.

johnr

19282 posts

Uber Geek
Inactive user

#1290114 23-Apr-2015 12:47

minder12: I spent hours, and I mean literally hours over 3 weeks trying to get my brother in laws phone turned back on, passed from everyone who answered my calls to someone else - one even rang me back, put me on hold for 30 minutes then came back and asked if she could help me, incredibly frustrating, no call back if you don't ring on a vodafone cell - they don't work well where I live so no chance of a call back. Yesterday I rang to cancel the account, I rang at 8;28am and was answered in about 10 minutes so I got quite excited but alas, she put me thru to the cancellations team who did not answer, then she came back to me and say they are busy someone will call me back within 24 to 48 hours - arghhhhhhhhhhhhhh does that mean they are so busy with people cancelling their accounts with vodafone - does not surprise me at all. IF no reply by 8;28 am tomorrow I'll be ringing the CEO, that is what I did last time and get a reply - funny that ! Going to Spark from now on at least they answer the phone.

Can you please DM some details and also we can't make any changes unless you have authority / password on the account

John

minder12

5 posts

Wannabe Geek

#1290126 23-Apr-2015 12:59

Obvisouly I have authority on the account, I am not putting my brother in laws details on this forum, I'll just wait for Vodafone to call me like they said they would and if not I'll remedy the situation.

johnr

19282 posts

Uber Geek
Inactive user

#1290127 23-Apr-2015 13:01

minder12: Obvisouly I have authority on the account, I am not putting my brother in laws details on this forum, I'll just wait for Vodafone to call me like they said they would and if not I'll remedy the situation.

I have not asked you to post the details on Geekzone but DM me (direct message) click on my user name

John

minder12

5 posts

Wannabe Geek

#1290139 23-Apr-2015 13:12

I spend and have spent enuf time on the phone with Vodafone and am not going to traverse the matter further online - I have a business to run and certainly have better things to do than this. If someone rings and asks me to do a job, I do it, I don't ring back 48 hours later. My feelings and experience with vodafone has been laid out for other users to see. I'll deal with this my way, thanks anyway.

humvee

196 posts

Master Geek

#1290148 23-Apr-2015 13:21

minder12: I spend and have spent enuf time on the phone with Vodafone and am not going to traverse the matter further online - I have a business to run and certainly have better things to do than this. If someone rings and asks me to do a job, I do it, I don't ring back 48 hours later. My feelings and experience with vodafone has been laid out for other users to see. I'll deal with this my way, thanks anyway.

I understand where you are coming from - ive been there - you prob wont get satisfaction via vodafone's normal channels, But JohnR does a very good job on here, If you could atleast message your contact details to him, Im sure you will make alot more progress then you have made so far

minder12

5 posts

Wannabe Geek

#1290151 23-Apr-2015 13:26

thanks humvee, will wait until tomorrow and then maybe message JohnR

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