anyone else experiencing this on bestmate?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › anyone else experiencing this on bestmate?

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388 posts

Ultimate Geek

#53299 22-Nov-2006 22:37

Heya, well I told them that I was only browsing in the Vodafone area and she said that it doesn't matter where you browse, you still get billed. They also told me that I owe like $15.00 of wap usage?? I dont browse that long, I just go search artist etc and thats it.

Sinn

103 posts

Master Geek

#53386 23-Nov-2006 16:11

that sounds wrong to me. I know that Vlive browsing is free, as long as you're not downloading content e.g. music/videos etc.

Are you on prepay or contract? This thread is about bestmate so I'd assume you're on prepay but how can you owe money $15 on prepay? if you're on account, I'd suggest you get your bill and check it out, it shuold tell you what you've been charged as well as the domain/site you were on at the time. Possibly you were on Vlive then got redirected to a non-vlive site without realising it?

patrickstarr

388 posts

Ultimate Geek

#53388 23-Nov-2006 16:16

Hey, yes you are right I am on Prepaid. I am very furious atm because I am very cautious as to how long I am on Vodafone live, I dont think I will be downloading anymore stuff anymore. Maybe I should of just went to Telecom, Vodafone is just wasting my money.

johnr

19282 posts

Uber Geek
Inactive user

#53390 23-Nov-2006 16:48

If you are %100 sure you did not leave vodafone live and purchased nothing you will be entitled to a refund

A trace can be done on the data sessions!

Request this through CS

patrickstarr

388 posts

Ultimate Geek

#53392 23-Nov-2006 16:51

Hey 100% sure, I rung up Vodafone just before and I have to ring them back. They said they had a technical diffuculty getting into my account so they are working on the issue and just ring back later on.

patrickstarr

388 posts

Ultimate Geek

#53468 24-Nov-2006 11:02

Actually before I ring them back up she did mention last night that I might have a different type of wap open, like other than the Vodafone gateway or something like that. How would I find out what gateway is open?.

johnr

19282 posts

Uber Geek
Inactive user

#53469 24-Nov-2006 11:05

You only have 2 access points VFNZ internet and VFNZ Gateway (this is for WAP traffic) PXT and Vodafone live and WAP sites

Its not possible to have more than 2 open and it would not affect charging

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patrickstarr

388 posts

Ultimate Geek

#53471 24-Nov-2006 11:08

Oh ok, so no matter what the option was I shouldn't of got charged for it?.

patrickstarr

388 posts

Ultimate Geek

#54155 29-Nov-2006 13:53

Hey everyone!

Sorry about the double post (yet again) I am still mad at Vodafone because I just got off the phone with them and they said that I spent the money on wap charges and I told then that aren't they supposed to be free? and they still said that I was charged for that. I also told them that I couldn't do text 2000 and I was being charged for texting people on 021 (excluding my best mate) and she said that I had already sent over 2000 texts to vodafone people (which is not true) I mainly text my best friend and thats all, I hardly text other people, I have only sent about no more than 500 texts to other Vodafone people. I knew that getting a Vodafone phone was a bad idea.

Patrick Starr

freitasm

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#54158 29-Nov-2006 14:17

I suggest you close the account and change to Telecom NZ.

patrickstarr

388 posts

Ultimate Geek

#54162 29-Nov-2006 14:24

Hey

Thanks for your response. I am actually on both networks and what sucks more is that I spent money on a new phone last month to get a 3g phone coz the Panasonic phone was giving me non stop problems and now the whole network is giving me problems. I have no idea what to do, I have purchased tons of phones and I just don't want to purchase a new phone as it's wasting my money.

PatrickStarr

cranz

675 posts

Ultimate Geek

Trusted

#54272 30-Nov-2006 10:04

Once again Internal WAP is free, External WAP is charged for.
Do you remember when you signed up for TXT2000 by any chance? was it 10/11/12th this month? (check the renewal date on bal to 777)

I can look at this for you if you like, it seems like you are getting some incorrect info from customers ops. Send me an email off board if you like

patrickstarr

388 posts

Ultimate Geek

#54292 30-Nov-2006 13:08

cranz: Once again Internal WAP is free, External WAP is charged for.
Do you remember when you signed up for TXT2000 by any chance? was it 10/11/12th this month? (check the renewal date on bal to 777)

I can look at this for you if you like, it seems like you are getting some incorrect info from customers ops. Send me an email off board if you like

Thanks for your response, however Johnr is helping me out (by the way thanks Johnr) however it shows on his screen that I had not in fact been charged for browsing Vodafone Live. So I don't know what the previous operators saw. At this point of time I have no idea whats going on which sucks. I just remembered something else too, one operator told me I owed money on my account but when I rung up again (pretending I didn't know why I couldn't text other people even though I rung up about it once before) and she didn't even see that I owed money on my phone so at the moment its very VERY confusing for me.

simon14

1889 posts

Uber Geek

Trusted

#54393 1-Dec-2006 16:54

Hey pat :))

I suggest you stop bestmating hayden, buy a new sim card and then set it all up again... maybe it was a problem with your account... not your phone!

patrickstarr

388 posts

Ultimate Geek

#54401 1-Dec-2006 17:16

I am only topping up my phone once more time to pay for the IOU thing and thats about it, i ain't going to buy me a new phone number as I have changed my phone number sooo many times over the past years and I am going to be topping up my Telecom phone and texting from that. I like Telecom better now not only because of my problem but also because its 500 texts to any network in New Zealand and I like that. So yeah I am going to stop spending money on my Vodafone and more on my Telecom phone.

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