[TelstraClear] Low bandwidth, high latency in Tauranga

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#631488 28-May-2012 13:47

AndrewTarr: I did draw the line at $1200 per month for an unlimited 10Mb symmetrical link. This is a bit overkill

Heheh, I started off down that same road... until I saw the prices :P

DonGould

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#631620 28-May-2012 19:38

Ragnor: Isn't it the 3rd or 4th month now of this peak time domestic congestion problem?

Don't know about that, but I will agree that this is yet another time that marketing have crapped all over our service for some or all users.

Last time it was the 'free weekend' but thankfully we haven't had another one of those.

Teslctraclear is no stranger to prolonged issues in recent years: the 6 months they took to fix routing to Australian gaming servers or the 9 months they took to fix youtube performance issues (before they got google/youtube caches).

hahahahaha... dare I say "T-Box"?

Incidentally I switched away from them a couple of years ago during the gaming routing issue.

Smart man.

All ISP's have occasional issues but it doesn't matter whether it's Telstraclear, Telecom, Vodafone, Orcon, Snap etc.. multiple months to fix a big obvious issue is too long.

pffft... kinda think it's just the way it happens in New Zealand at present isn't it? It wasn't so long ago that people where moaning about 'Go Large' and then there was the billing crap with the same provider...

I would have voted with my wallet and changed ISP already.

Totally agree with you there. If I was being impacted on DSL like some of these guys are complaining about I would have just moved.

Much quicker to move than wait for them to fix it. Only down sides I can see is change over delays if you choose a naked option, if you're on a TCL dslam, having to muck around getting it done, paying more for the same amount of data (assuming of course that your service on TCL isn't currently so slow that you can't actually get the data you've paid for, in which case no loss) and getting out of any contract that you might currently be in.

Time to take off the rose tinted glasses Don and stop fanboi'ing Telstraclear so hard.

pffft... The only rose tinted glasses are the ones that seem to be preventing you seeing the negative comments I make about TCL.

I guess you are stuck though, if you want to keep cable and out of VDSL2 range - there isn't another good option with faster upload than ADSL2+ yet (till UFB).

I am stuck. At another site I was stuck I got busy and sorted a wireless solution, but Christchurch isn't quite as easy as that.

UFB has royally stuff things up for my here. I suggested getting a connection to the fibre that runs down the main road, but because of UFB negotiations they wouldn't even consider a connection because it might set a precedent they'd then not want.

Keep submitting as much technical detail (standard tracert's, pathpings, dns lookup metrics, wireshack captures etc etc) to the helpdesk as you can I guess.

pffft... what for? So I we can all just waste endless hours telling them stuff they already know and slow the processes down even more?

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DonGould

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#631621 28-May-2012 19:42

Ragnor:
mercutio:

bittorrent is likely to put more load on the BRAS.. as lots of small packets.

All the heaviest users are on other ISP's with larger or un-metered data caps, blame bit torrent doesn't fly.

Seems to be straight old failure to upgrade their network infrastructure/equipment in line with growth.

Assume the bean counters said no to spending money and now it's coming back to bite them.

Is it really coming back to bite them?

Seems to me that most of us have had a bit of a win out of this exercise so far.

Can you point to some other reasons that Telecom would have doubled their data again and now be marketing that?

I'm sure there's a few vendors who are over the moon about this hole thing.

I see a handful of people complaining on GZ about it, which is bugger all.

I confess I was on a site today with a TCL DSL service that's just a joke, but it's a business, there's fibre in the street that they really should be using, so that's going to pan out good for everyone.

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mercutio

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#631625 28-May-2012 19:49

Ragnor:
mercutio:

bittorrent is likely to put more load on the BRAS.. as lots of small packets.

All the heaviest users are on other ISP's with larger or un-metered data caps, blame bit torrent doesn't fly.

Seems to be straight old failure to upgrade their network infrastructure/equipment in line with growth.

Assume the bean counters said no to spending money and now it's coming back to bite them.

you don't have to be heavy to put up the average number of packets.. just leave utorrent running in the background and there'll be lots of dht packets etc.

mind you i don't know how much hardware acceleration is done. routing small packets on a pc is higher overhead, but on a switch it's not.

i'm not saying it's an excuse, so much as i'm saying that bittorrent users will push a congested network to even higher states of congestion, after the point that people give up on interactive use. and that increasing international bandwidth could improve the bittorrent performance whilst still leaving the interactive performance lacklustre.

DonGould

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#631642 28-May-2012 20:02

allistar: To be honest, no, not really. I expect the service I pay for.

From what I can gather, you are getting the service you pay for, just not the service you used to get.

If they cannot deliver that service, I want them to tell me why and when I can expect a fix.

Ok, I said you are getting the service you're paying for, but with respect to a return to the service you were getting, I really don't believe they can tell you, or anyone for that matter.

In TGA the issue is getting a router programmed up by a vendor and I very much doubt they pay the vendor enough to get an SLA that would empower them to give you a number, even less one you'd be happy. It's a bit of a case of 'it will be done when it's done' and then it's "best effort" after than.

Like it or not, it's complex work, often done by guys who aren't always 100% sure what they're doing when they start, who just try hard to figure it out. If you push these kinda guys who hard they'd just tell you to get stuffed, go find someone else to sort it out and then go fishing.

I expect their network status page to reflect this issue.

Ya well that's a trading issue really isn't it and one you could lodge a formal complaint over with either TCL or ComCom.

Frankly GZ is a much better source of information about fault.

However, you should read MF's comments about the fault system he put up. Users don't give a toss. 99% of users just go find something else to do.

I guess I can relate. When the net breaks I wash dishes, watch TV and just rethink if I should bother wasting money on net.

I don't think these are unreasonable expectations.

Ya, this is a 'provider fit' problem. They do think your expectations are unreasonable.

I'm not asking them to have it fixed by tomorrow, I'm expecting them to be up front and honest about this problem and to provide some clarity to their customers.

ya, that's fair enough too. But again, that's just not what this provider does. It's not how they choose to operate their business.

I confess, I don't like it much either, but this is a competitive market filled with choices and we do have to respect their right to run their business the way they choose.

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DonGould

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#631652 28-May-2012 20:21

You present some interesting points mercutio.

I think ufb will be really interesting if we get to have more than one provider on the ONT at a time.

I can see people getting two 30/10 services. One from a 'BIR' provider, but with a small data limit, and one with a 'heavy lifting' limit, which they know will be slow but suck in TB's of data each month.

Routers are rated in PPM as well as speed. So, yes, lots of layer 3 packets are going to slow things down and even more so if there's DPI going on I'd have though.

mercutio:
you don't have to be heavy to put up the average number of packets.. just leave utorrent running in the background and there'll be lots of dht packets etc.

mind you i don't know how much hardware acceleration is done. routing small packets on a pc is higher overhead, but on a switch it's not.

i'm not saying it's an excuse, so much as i'm saying that bittorrent users will push a congested network to even higher states of congestion, after the point that people give up on interactive use. and that increasing international bandwidth could improve the bittorrent performance whilst still leaving the interactive performance lacklustre.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

allistar

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#631833 29-May-2012 09:22

DonGould:
allistar: To be honest, no, not really. I expect the service I pay for.

From what I can gather, you are getting the service you pay for, just not the service you used to get.

Nonsense. I pay for a broadband service. That's not what I am getting. I get better speeds on 3G in some evenings than on my TC connection, even though my router connects at 18Mb/s down.

I don't think these are unreasonable expectations.

Ya, this is a 'provider fit' problem. They do think your expectations are unreasonable.

Which is why I am actively looking for a better provider. This means for TC that they lose one business account (phone and broadband) and two residential accounts (phone and broadband).

I'm not asking them to have it fixed by tomorrow, I'm expecting them to be up front and honest about this problem and to provide some clarity to their customers.

ya, that's fair enough too. But again, that's just not what this provider does. It's not how they choose to operate their business.

I confess, I don't like it much either, but this is a competitive market filled with choices and we do have to respect their right to run their business the way they choose.

Indeed. As I have a right to not do business with them.

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AndrewTarr

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#632006 29-May-2012 15:13

Switched onto Telecom. Seems a lot faster overall and much snappier resolving pages.

A nice constant 10.5 Mbps / 1 Mbps speed as at 3pm. I'll test again later on.

Fingers crossed it stays like this.

AndrewTarr

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#632009 29-May-2012 15:15

Youtube works again!!

DonGould

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#632071 29-May-2012 16:45

AndrewTarr: Youtube works again!!

Cool.

How long did it take you to change from the time you put your order in to when you're online?

What did you actually have to do?

- Change user and password on your modem...
- what else?

What's the difference in cost in round terms?

Does Google work?

I was at a Snap customer today and a bit erked at how much better google works for them even though I'm paying twice what they're paying.

D

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AndrewTarr

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#632223 29-May-2012 20:36

Ha! It's only a bit slower at 8:30pm...

I'm only getting 9.5 Mbps down / 1 Mbps up now. This is bliss compared to the last two months.

DG> I rang Telecom on Friday, had a modem delivered yesterday, and was cut over today. I don't think you can get much better than that.

I'm off surfing.

AndrewTarr

30 posts

Geek

#632234 29-May-2012 20:48

DG> Sorry, I missed a question.

I didn't actually use the modem they sent (I told them I didn't need it, but I got it anyway)

This afternoon I noticed the link drop. After that I just changed the username and password to the xtra defaults (user@xtrabb.co.nz) on my existing box. The assigned Static IP appeared automatically.

Oh, and I had to change my outgoing smtp gateway to Telecom.

After that I was away laughing.

I also spoke to Telstra today to cancel my plan. I had quite an interesting discussion with a nice lady from the cancellation team. She was aware of the Tauranga / Bay of Plenty speed issues. She advised that (as she understood it) they were very close to having all these speed problems resolved.

Hope this helps.

mercutio

1392 posts

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#632266 29-May-2012 21:44

DonGould:
AndrewTarr: Youtube works again!!

Cool.

How long did it take you to change from the time you put your order in to when you're online?

What did you actually have to do?

- Change user and password on your modem...
- what else?

What's the difference in cost in round terms?

Does Google work?

I was at a Snap customer today and a bit erked at how much better google works for them even though I'm paying twice what they're paying.

D

curious, as i always thought that snap performance for google was subpar.

maybe it's just the lack of proxying that makes it better for you.

DonGould

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#632339 29-May-2012 23:57

mercutio:
curious, as i always thought that snap performance for google was subpar.

maybe it's just the lack of proxying that makes it better for you.

Don't know, but after seeing what I saw today I'm going to be having a bit of a closer look at it. I use Google a lot and it's really annoying that it takes so long for the links to open once you've clicked on them.

I thought it was just my machine, but the one I was using onsite today wasn't that flash, but the links just opened fast.

It's the 'redirect' thing that's really slow for me. Once my browser has the correct URL it's quick enough, it's just the redirect URL that's slow as.

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

mercutio

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#632340 30-May-2012 00:04

DonGould:
mercutio:
curious, as i always thought that snap performance for google was subpar.

maybe it's just the lack of proxying that makes it better for you.

Don't know, but after seeing what I saw today I'm going to be having a bit of a closer look at it. I use Google a lot and it's really annoying that it takes so long for the links to open once you've clicked on them.

I thought it was just my machine, but the one I was using onsite today wasn't that flash, but the links just opened fast.

It's the 'redirect' thing that's really slow for me. Once my browser has the correct URL it's quick enough, it's just the redirect URL that's slow as.

D

oh i've noticed that once or twice, i think that's usually the destination site not google..

just checked now, it's happening on all my page loads atm, and still fast?

http://www.google.co.nz/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CGUQFjAA&url=http%3A%2F%2Fmsn.co.nz%2F&ei=a7vET52ULaiViQfq4f2TCg&usg=AFQjCNFx6k51wScL8fd3-POgTRaCIzOoaQ&sig2=TN56rBwkqqXWPIC2-U70OA

that was searching for msn.

you have curl and a linux box right? try:

# time curl 'http://www.google.co.nz/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CGUQFjAA&url=http%3A%2F%2Fmsn.co.nz%2F&ei=a7vET52ULaiViQfq4f2TCg&usg=AFQjCNFx6k51wScL8fd3-POgTRaCIzOoaQ&sig2=TN56rBwkqqXWPIC2-U70OA'
<script>window.googleJavaScriptRedirect=1</script><script>var f={};f.navigateTo=function(b,a,g){if(b!=a&&b.google){if(b.google.r){b.google.r=0;b.location.href=g;a.location.replace("about:blank");}}else{a.location.replace(g);}};f.navigateTo(window.parent,window,"http://msn.co.nz/");
</script><noscript><META http-equiv="refresh" content="0;URL='http://msn.co.nz/'"></noscript>curl 0.00s user 0.00s system 1% cpu 0.311 total

for me it's taking just over 300 msec. (which isn't blazing fast, but doesn't seem to get in the way much)

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