Krapi Cable Congestion?

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BDFL - Memuneh
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#1394773 26-Sep-2015 11:10

jb5: Vote with your wallet. If you can get VDSL, fibre or good ADSL2, get it. Mine's fixed but I'm going to the first person on my street to sign up for fibre when it's in. Vodafone as a company are the absolute worst. The quality of the service degraded 10x worse than it should've been allowed to, and it went on for 10x longer than it should've.

You seem to think everyone has an option right now. Because there is cable here, the area was not a priority for Chorus.

Where we live there's no VDSL or fibre. It's either ADSL (11 Mbps) and cable. We do have a Snap/2degrees broadband connection on DSL that we use as backup. And yes, in the evenings this is faster than Vodafone cable 130 Mbps.

Fibre is being rolled out and available from end of October. If this is not fixed, yes sure I will vote with my wallet. But need to have an option first.

Also, despite all the updates, upgrades and enhancements, things have not yet been fixed. A little space to breath and things get overwhelmed again.

jb5

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#1394778 26-Sep-2015 11:15

Oh no I don't think everything has options. I'm just saying, when or if you do, make sure you vote with your wallet even if at that time cable performance is acceptable.

My only other option is 11mbps ADSL too. I put up with this just as long as everyone else, but it's not quite end of September yet. There's probably either a fault, or more work yet to be done. If the extra capacity still wasn't enough, at worst there would be little or no improvement, it would not be worse.

nunz

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#1394779 26-Sep-2015 11:16

gbwelly:
KiwiNZ: What stats are you getting?

About 2% of 130Mb/s.
Fault logged weeks ago, have ticket number, total waste of time as far as I can tell.

12 tickets - none answered over a range of clients. VF have told us it is our internal router, internal networks etc etc. Nope!!

We are also seeing clients getting charged over usage fees, in my opinion that is caused by connections failing and needing to be restarted, e.g. mail timing out, dropbox uploads timing out and restarting imap timing out and restarting.

One of the probably increasers of congestion (but not as bad as net flicks) is the increased usage of imap. iMap takes a to more bandwidth to perform synchronisation than pop. Pop is a dumb grab and run from one box, imap stalks many boxes and needs to do a whole lot of synchronisation. On clients with bad connectivity we see imap failing lots, restarting synch lots. Unfortunately many ISPs including vodafone are using people away from pop and towards exchange active sync type connections or imap.

BTW if you see the word map here it is because the new apple infant infant infant in-front of me seems to auto correct imp into map map into map map into map &^%^*&^%$R I M A P into M A P!!!!!

It seems INFRONT becomes infant too ..... bl**dy nanny state

nunz

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#1394785 26-Sep-2015 11:28

jb5: Oh no I don't think everything has options. I'm just saying, when or if you do, make sure you vote with your wallet even if at that time cable performance is acceptable.

My only other option is 11mbps ADSL too. I put up with this just as long as everyone else, but it's not quite end of September yet. There's probably either a fault, or more work yet to be done. If the extra capacity still wasn't enough, at worst there would be little or no improvement, it would not be worse.

Is this issue just about cable?

Fibre is slower. Some ADSL is slower. VDSL is slower. 3G connections are slower ...

5-6 years ago a 10GB connector on an ads that produced 7Mbps download was a good connection with lots of band width. it costs around $100 or so and it seemed awesome compared to the $999 you paid for it 10 years ago.

VDSL was added, increasing pressure to make things go faster and adsl was upgraded to be 12-15Mbps as a normal experience.
Plans got bigger - 20GB, 50GB, 80GB, 100GB Unlimited and all in the $75-110 range.
Fibre was introduced. 30 / 50 / 100 / 200 and then the expensive 1000 or higher plans.

So - and I have been criticised for my maths before - if you double your plan from say 10 to 20GB per month, double you speed and take up full utilisation, that to me is a 4 fold increase in pressure (assuming you use up your plan asap).

Increasing plans to 80Gb, increasing speed five fold using VDSL, Fibre is at least 8 x the pressure.

Adding in voip, increasing Skype, adding in mobile data pans that encourage media heavy Facebook videos, skipping, call streaming, you tubing and then adding in net flicks, quick flicks, smart Tvs with on demand streaming, etc etc would seem to me to easily be a ten fold increase in traffic.

Have we seen a ten fold increase of back end infrastructure? Is the cable melt down just a symptom of more than cable infrastructure?

I know for myself that we have people overseas working on our NZ servers for development purposes. They cannot maintain SFTP connections long enough to get 10Mb of files uploaded some days - and that is in our early evening. Our server is on a 1000Mbps connection, highly specced, data housed etc etc - not a cheap and nasty share as you go.

Skype calls over seas clap out more regularly (I am on fibre at 100 / 50) with 1Gb internal systems running corporate level hardware .

Over seas sites regular need refreshing or double downloading.

to me these are all signs of a bigger issue than just cable and when VF finally fixes the cable, I am not sure that's going to be the end of problem,

Without an investment in the back end capabilities to match the popular uptake, we are going to continue to see these problems. Can anyone remember the result of Telecoms Go Large plan and how it crashed their ads clients for a while? Same scenario now.

shane
ps all spelling mistakes and funny types are apples fault - %^$%^ nanny state!!!!

nunz

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#1394787 26-Sep-2015 11:33

freitasm:
jb5: Vote with your wallet. If you can get VDSL, fibre or good ADSL2, get it. Mine's fixed but I'm going to the first person on my street to sign up for fibre when it's in. Vodafone as a company are the absolute worst. The quality of the service degraded 10x worse than it should've been allowed to, and it went on for 10x longer than it should've.

You seem to think everyone has an option right now. Because there is cable here, the area was not a priority for Chorus.

Where we live there's no VDSL or fibre. It's either ADSL (11 Mbps) and cable. We do have a Snap/2degrees broadband connection on DSL that we use as backup. And yes, in the evenings this is faster than Vodafone cable 130 Mbps.

Fibre is being rolled out and available from end of October. If this is not fixed, yes sure I will vote with my wallet. But need to have an option first.

Also, despite all the updates, upgrades and enhancements, things have not yet been fixed. A little space to breath and things get overwhelmed again.

We just moved a client away from VF. Got told we could get a VDSL connection at their house (remote office from factory). Failed install.
At best, over the last 5 years they can get 4-5MbpsDS and around 0.08 - 0.5 (and no that is not a typo) with occasional bursts of 10mbps DS - and I do mean occasional.

Their options - nil. Chorus won't do upgrades, no fibre in the plans and no cable there. This is residential Chch (and not the east side either).

sjhs

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#1394804 26-Sep-2015 12:04

Is the cable melt down just a symptom of more than cable infrastructure?

I'm ok with the idea that there are problems beyond the control of Vodafone, for network traffic internationally or nationally off their network etc. My issue is that I wasn't getting anything close to the speeds I signed up for just for a speedtest to Vodafone in the same city as me (assuming the test goes to WLG, rather than a Kapiti datacentre)... I was testing from my PC directly into the cable modem, which should then connect to Vodafone over their cable network... unless it all goes pear shaped between the Vodafone cable network and their datacentre it seems indicative of at least an issue with their cable infrastructure.

When my node was upgraded I got great download speeds on speedtests, but my upload was awful for a few days... however, it seems to have settled down. I'm just now scared of the reports of issues recurring a week or two after the fix as experienced by Island Bay users on here. Tho, the thing that is most irksome is that when I was signing up (I recently signed up when I moved house) Vodafone knew there were major issues with their network and didn't mention that the speeds they advertised were completely unrealistic for reasonable use (ie, times other than when I'd be at work or sleeping)... If I had known I doubt I would have signed up.

Dudeguy

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#1395065 26-Sep-2015 22:07

Had a 30 minute downtime 2 days ago. Did a speedtest now and local speeds seem good. I guess the downtime was because of an upgrade!

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Kodiack

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#1395067 26-Sep-2015 22:11

Sideface:
ramboky: .. Latency is terrible again this morning, though speeds are acceptable ...

... and TrueNet stats for latency, Wellington, this week:

(click to view)

Latency has been real bad here this whole week. Local latency has been 2.5-3.5x normal, and my flatmates are reporting consistent near-100 ms latency to Sydney as well.

Also of interest is that we're rarely seeing speeds above 75 Mbps now at any hour of the day. It's as if we're on a lower plan speed. Is this maybe a temporary measure in place by Vodafone to help alleviate congestion while the rest of the upgrades are rolled out?

Either way, I do hope that there's some major improvement this week. We're nearing the end of September, so hopefully the final stages of this long-awaited rollout can still be completed by then.

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#1395079 26-Sep-2015 22:47

Kodiack: ... Latency has been real bad here this whole week. Local latency has been 2.5-3.5x normal, and my flatmates are reporting consistent near-100 ms latency to Sydney as well. ...

I'm currently (Wellington, 10:45pm) getting a ping of 209ms to Sydney - 4x normal.
Local pings have doubled.

UPDATE: 11pm unable to test Sydney - "TEST TIMED OUT"

Sideface

Nish

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#1395325 27-Sep-2015 20:17

Can't even watch anything online tonight

Speedtest

latency back to the gateway

School holidays start from monday so things will probably end up being even worse. On the plus side, 3 more days till the magic fix!! Even though, I am still yet to see the node I am connected to come up on the list posted up.

Davos

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#1395368 27-Sep-2015 20:35

Prepare yourself. The Vodafone Emperor has no clothes.

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#1395383 27-Sep-2015 21:23

Here are the latest hourly TrueNet Wellington cable stats for the week ending yesterday:

(today's results aren't through yet)

Latency:

Download speed:

Note the all-time-low 9pm speed, which is unmeasurably low (zero)

Sideface

Glynn

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#1395385 27-Sep-2015 21:26

Don't worry it'll all be fixed by Thursday guys. /s

gbwelly

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#1395417 27-Sep-2015 22:25

Sideface: Here are the latest hourly TrueNet Wellington cable stats for the week ending yesterday:

(today's results aren't through yet)

Latency:

Download speed:

Note the all-time-low 9pm speed, which is unmeasurably low (zero)

Great symmetry there looks appropriate if you put the two together. Just need a barrel to go with it.

matisyahu

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#1395485 28-Sep-2015 08:54

freitasm:
jb5: Vote with your wallet. If you can get VDSL, fibre or good ADSL2, get it. Mine's fixed but I'm going to the first person on my street to sign up for fibre when it's in. Vodafone as a company are the absolute worst. The quality of the service degraded 10x worse than it should've been allowed to, and it went on for 10x longer than it should've.

You seem to think everyone has an option right now. Because there is cable here, the area was not a priority for Chorus.

Where we live there's no VDSL or fibre. It's either ADSL (11 Mbps) and cable. We do have a Snap/2degrees broadband connection on DSL that we use as backup. And yes, in the evenings this is faster than Vodafone cable 130 Mbps.

Fibre is being rolled out and available from end of October. If this is not fixed, yes sure I will vote with my wallet. But need to have an option first.

Also, despite all the updates, upgrades and enhancements, things have not yet been fixed. A little space to breath and things get overwhelmed again.

Sounds like this is a technology issue - maybe it is time that Vodafone and Chorus sit down and come up with a plan of ripping up the HFC network and migrate over to fibre? maybe re-use the conduits and other existing infrastructure to speed up fibre deployment? my mum has recently moved over to ADSL from Cable, connects to the cabinet at 13Mbps or so and getting better results during the peak times than she did when she had cable.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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