Krapi Cable Congestion?

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#1397645 30-Sep-2015 21:57

stocksp: so vodafone, last day of September and its still not fixed.

What now?

Given the potential size of the piece of work being performed I've been quite amazed with the amount of work the technical team have got through in a short time. With that in mind I'm not surprised that its slipped past the "deadline". Remember the end of September date was probably thought up by some marketing guy and the technical team probably told they have to work towards that (if it works anything like IT projects I've been involved with...)

r2b2

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#1397646 30-Sep-2015 21:58

stocksp: be great to point the media to this thread ....

Why? To cause my stress to the technical guys who are probably facing into a barrage of managers telling them to hurry up and fix stuff?

stocksp

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#1397655 30-Sep-2015 21:59

r2b2:
stocksp: so vodafone, last day of September and its still not fixed.

What now?

Given the potential size of the piece of work being performed I've been quite amazed with the amount of work the technical team have got through in a short time. With that in mind I'm not surprised that its slipped past the "deadline". Remember the end of September date was probably thought up by some marketing guy and the technical team probably told they have to work towards that (if it works anything like IT projects I've been involved with...)

sorry - don't care. its been months, with absolutely shocking service, and they made commitments. What would happen if customers made 'best efforts' to pay?

ramboky

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#1397658 30-Sep-2015 22:11

r2b2:
stocksp: be great to point the media to this thread ....

Why? To cause my stress to the technical guys who are probably facing into a barrage of managers telling them to hurry up and fix stuff?

It's more than likely the fault of the managers that the network is in the state it is.

This is a paid service, not some community effort. Vodafone a a large corporation who are currently profiting of selling us a substandard service. I'm all for giving them a little leeway to sort it out, but there are limits. We've been waiting months for a resolution and Vodafone have offered us nothing. My limit is the end of this week.

This has no baring on the Vodafone guys here who are engaging with customers and trying to help, or the engineers fixing the network. They are doing their best. It's about Vodafone and getting a fair deal.

Say you hire a gardener to mow your lawn and for a while he does the whole job, but then his mower craps out and can only manage to finish half of it. Would you be happy to continue to pay him for the whole lawn, for month after month even though he was only providing you half the service? I sure as hell wouldn't. I'm not a charity.

stocksp

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#1397665 30-Sep-2015 22:56

and post peak hour (when we want to use the net), we are back

dylanp

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#1397674 30-Sep-2015 23:46

I had a small newbie error with the list of 15 remaining nodes I posted earlier this evening at http://www.vodafone.co.nz/cableupgrades/ - the columns were sorted incorrectly so the node ID did not correspond to the area. I've fixed it now, sorry for any confusion (and thanks Adrian for the heads up if you're reading this). :)

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stocksp

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#1397749 1-Oct-2015 07:58

Dylan, if my node has indeed been upgraded, is what I am currently experiencing the best I can expect, i.e.., 8Mbps at peak times, or is there something else that will result in me getting what I am paying for?

freitasm

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#1397768 1-Oct-2015 09:01

I couldn't test last night as I was out and about but this morning it was max at 70 Mbps for me. Still had problems connecting to at least one domain - cse.google.com causing troubles.

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dylanp

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#1397785 1-Oct-2015 09:36

stocksp: Dylan, if my node has indeed been upgraded, is what I am currently experiencing the best I can expect, i.e.., 8Mbps at peak times, or is there something else that will result in me getting what I am paying for?

One of our engineers asked for your details so they can look into what is happening. I had details on hand from when you private messaged me, so I expect they're probably looking into it now.

zaphodalive

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#1397837 1-Oct-2015 11:33

I'm in the same boat with cse.google.com and other domains, predominantly Google domains and various CDNs. I'm in Newlands, freitasm in Johnsonville, and I haven't seen these nodes listed for upgrade work yet we're down to the last 15 nodes in the upgrade plan. Download speeds are extremely variable over the evening peak - for me personally they've ranged from 15-80Mbps when I tested them, and vary wildly within that range in a single evening - domain resolution to particular domains stalls sometimes for minutes at a time, and this is not restricted to peaks this is just an intermittent fault that happens at any time... Dylan and/or johnr, can you please shed some light on what expectations we should have here? Does my node not being included in the upgrade list mean that I shouldn't expect any significant benefit from the upgrade project?

I appreciate the effort you've put into responding to queries so far, and would appreciate some upfront answers to these questions as well - cheers.

freitasm

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#1397838 1-Oct-2015 11:35

zaphodalive: I'm in the same boat with cse.google.com and other domains, predominantly Google domains and various CDNs. I'm in Newlands, freitasm in Johnsonville, and I haven't seen these nodes listed for upgrade work yet we're down to the last 15 nodes in the upgrade plan. Download speeds are extremely variable over the evening peak - for me personally they've ranged from 15-80Mbps when I tested them, and vary wildly within that range in a single evening - domain resolution to particular domains stalls sometimes for minutes at a time, and this is not restricted to peaks this is just an intermittent fault that happens at any time... Dylan and/or johnr, can you please shed some light on what expectations we should have here? Does my node not being included in the upgrade list mean that I shouldn't expect any significant benefit from the upgrade project?

I appreciate the effort you've put into responding to queries so far, and would appreciate some upfront answers to these questions as well - cheers.

Quoting because I can't +1 this enough.

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richms

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#1397841 1-Oct-2015 11:40

freitasm:
Quoting because I can't +1 this enough.

Surely you of all people can have infinate +1s?

I cant see why anyone would be cutting vodafone any slack over this. They came up with september themselves months ago when the problems were already very bad for people. They have not stuck to that.

Clearly they cannot manage demand on the cable network at levels they can actually provide, or keep to their timeframe for resolution.

Hows that UFB in the street coming along?

Richard rich.ms

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#1397843 1-Oct-2015 11:41

richms: Hows that UFB in the street coming along?

Around end of October it seems.

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Batwing

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#1397885 1-Oct-2015 12:03

cse.google.com is dodgy in Petone still, does anyone not have these sorts of issues? It's so hard to know how many individual issues might be going on and what is / was congestion in the first place.

I've had another request to provide numerous logs but I've done it before and got a dead end.

Another missed call from vodafone and no message left/follow up email or text message. Are you avoiding a paper trail? because it'd be so much easier to just email me rather than play phone tag and wasting my time waiting on hold, I was assured next time they would email and now I'm wondering who called and why again.

I understand why we should provide logs but there comes a pointwhere it feels like I'm both paying and working for a partially functional service. My mechanic doesn't ask me to do homework when my car breaks down, nor does my power provider ask me to provide readings if I log an electrical fault. ISPs are special.

ramboky

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#1398043 1-Oct-2015 14:25

zaphodalive: I'm in the same boat with cse.google.com and other domains, predominantly Google domains and various CDNs. I'm in Newlands, freitasm in Johnsonville, and I haven't seen these nodes listed for upgrade work yet we're down to the last 15 nodes in the upgrade plan. Download speeds are extremely variable over the evening peak - for me personally they've ranged from 15-80Mbps when I tested them, and vary wildly within that range in a single evening - domain resolution to particular domains stalls sometimes for minutes at a time, and this is not restricted to peaks this is just an intermittent fault that happens at any time... Dylan and/or johnr, can you please shed some light on what expectations we should have here? Does my node not being included in the upgrade list mean that I shouldn't expect any significant benefit from the upgrade project?

I appreciate the effort you've put into responding to queries so far, and would appreciate some upfront answers to these questions as well - cheers.

While I can't speak specifically about cse.google.com, I'm having similar issues. My bandwidth ranges are similar to yours, though last night it dipped below 5Mbps for the first time in a while, latency is all over the show and host resolution is sometimes unbearably slow, sometimes it fails completely.

And my node has already been upgraded....

I'll take a look at cse.google.com tonight.

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