[TelstraClear] T-Box issues continued

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] T-Box issues continued

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96 posts

Master Geek

#669698 8-Aug-2012 16:31

Hi Christine,

I could write a book on the issues I had with TC billing some time back when we upgraded from our analogue decoder to a digital one. And again when we switched from the Paradise domain to the Clear domain, so good luck sorting it out.

Perhaps we could have a sweepstake on how many billing cycles it will take to resolve. I'll be optimistic and go for 4.

On the plus side we get to see you back on the forum again. Doesn't seem fair that you should just run off to your happy place with Sky and leave us all to suffer here alone :).

Cheers,
Pete.

ChristineNZL

242 posts

Master Geek

#669707 8-Aug-2012 16:38

Hi Pete

I still like to read the forum here and hope that one day I see people saying how fantastic the T-Box is - we live in hope! I sure hope it does not take 4 cycles to fix up this bill. A bit annoyed their notes weren't more detailed. Oh well I still love our MySky and have no regrets cancelling the T-Box.

I'll update once this bill is sorted out. Anyone else want to have a guess on how long it will take?

Christine

kharris

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#669733 8-Aug-2012 17:06

ChristineNZL: Hi Pete

I still like to read the forum here and hope that one day I see people saying how fantastic the T-Box is - we live in hope! I sure hope it does not take 4 cycles to fix up this bill. A bit annoyed their notes weren't more detailed. Oh well I still love our MySky and have no regrets cancelling the T-Box.

I'll update once this bill is sorted out. Anyone else want to have a guess on how long it will take?

Christine

Hi Christine,

I am sure they will stick to their side of the deal. There is enough on here to detail your agreement with them. I know Gary follows these threads closely and I'm sure they will get it sorted. At least you are still a customer so the monthly income they get from you is enough to sway them anyway.

btw on a brigter note my T-box has been flawless for ages apart from one recording error that was due to a scheduling conflict. I was recording two programs on one channel back to back and another on a different channel. I guess the padding buffer caused that issue. I wish they would just cut a program off at the scheduled time and start the other one when they are back to back like that. I would also like a way to manually change specific recordings start and stop times to avoid such conflicts.... maybe one day.
Otherwise it has been reallt good, and I don't even have to power cycle.

Cheers
Kirk.

crackrdbycracku

1168 posts

Uber Geek

#669748 8-Aug-2012 17:52

I've had a T-Box now for about a month and I would have to say it isn't half bad. Maybe it is because it is new?

OK, I've never had MySky or owned a TiVo and the T-Box has cut off the end of some programs but all up not bad .

I would like to see the ability to list recordings by program rather than date, it would be nice to be able to manually set recording times to not chop off the end of a program but really these are minor niggles.

Well, you may see me again when it fails to record something but for now it is doing what it is supposed to.

Didn't anybody tell you I was a hacker?

lanceanz

127 posts

Master Geek

#669764 8-Aug-2012 18:33

Got a quick response for the report I submitted to TCL last night. Mostly it appears to be a template response: all the issues are due to software; working constantly to resolve the issues; understand my frustration; cannot say if the next fix will fix my issues; cannot give any time-frame for the next update.

As previously, my question about compensation is simply ignored.

Got my monthly bill for $211 today. $61.10 of that for TV (I paid $499 for my T-Box up-front). Sat down to watch another recording and got loads of green pixelation, video/sound pausing, audio dropouts and some sound squawks. In other words, the same as almost all my recordings over the past month. Am I getting value for money? Of course not.

What I cannot understand is this - if it is all due to software - how come it's got worse? I recycle my modem and T-Box roughly fortnightly (I used to do it weekly, but it's not freezing so much). My hard-disk has got down to about 67% full thanks to some Olympics recordings. Normally it sits above 90% full. Otherwise, no changes. Cable was checked out quite recently.

Has anyone who paid up-front given up? What happened? I'm assuming they'd take the T-Box away, but did they give compensation?

Lias

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Lifetime subscriber

#669837 8-Aug-2012 21:43

Been suffering in silence with the freezes, pixellation etc as have you all, but we have a new issue now. As of roughly when the Olympics started, we've been getting a huge amount of "Failed" recordings, even when only one channel is set to record. Power cycling both tbox and modem has not resulted in any change. Anyone have any suggestions? Missus is VERY pissed at the moment and I suspect we're going to be asking TCL to be released from the contract to go back to sky.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

wekanz

67 posts

Master Geek

#669861 8-Aug-2012 22:37

it would be nice to be able to manually set recording times to not chop off the end of a program

Crack, you can use the Menu, go to Settings, then Recording Management, and change the padding setting to the number of minutes you want...........default is 2 mins.

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ChristineNZL

242 posts

Master Geek

#669907 9-Aug-2012 07:26

wekanz:

it would be nice to be able to manually set recording times to not chop off the end of a program

Crack, you can use the Menu, go to Settings, then Recording Management, and change the padding setting to the number of minutes you want...........default is 2 mins.

Just make sure if you do change the padding buffer that you reset all of your series links and any other future recordings as it won't change anything set before you change the buffer.

RobertT

120 posts

Master Geek

#669927 9-Aug-2012 09:01

I too have had drop outs while watching live or recorded TV.

Interestingly, while watching live tv and listening to an interview where every second word was dropped, I found if I rewound and then hit play, it was fine. It seemed to me that the Tbox was carrying out some intensive disk IO that was causing it to chop up the playback, although the recording being made at the time was only halfway through.

Come on Gary I find it very hard to beliecve that all of the issues are software related when we're all using the same software to do the same thing - record and playback TV. The variety of issues faced by different people would suggest there are some hardware issues too.

ZollyMonsta

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#669931 9-Aug-2012 09:08

crackrdbycracku:
I would like to see the ability to list recordings by program rather than date, it would be nice to be able to manually set recording times to not chop off the end of a program but really these are minor niggles.

If you go to planner, press the 'FILTER' button and choose 'A-Z' then the listings will be listed in Alphabetical order.

Cheers,

Grant

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crackrdbycracku

1168 posts

Uber Geek

#669934 9-Aug-2012 09:13

Thanks guys,

I'll be trying those fixes.

Didn't anybody tell you I was a hacker?

Fog

372 posts

Ultimate Geek

#669998 9-Aug-2012 11:44

RobertT: I too have had drop outs while watching live or recorded TV.

Interestingly, while watching live tv and listening to an interview where every second word was dropped, I found if I rewound and then hit play, it was fine. It seemed to me that the Tbox was carrying out some intensive disk IO

I have found the same thing. It is annoying, but I live in hope that eventually all these problems will be solved.

ChristineNZL

242 posts

Master Geek

#670802 10-Aug-2012 21:34

I am happy to say that after Emailing a complaint about being charged an early termination fee it has all been sorted out and it will be wiped. I didn't realise it but not only had we been charged that fee but we'd also been charged an install fee for broadband (we did switch to a different plan but have had broadband with Telstra for years and years). So glad they sorted it out promptly. I definitely think you get better results using the Email complaint form than ringing someone - you seem more likely to get to someone who actually has the power to do something.

lanceanz

127 posts

Master Geek

#671046 11-Aug-2012 14:59

Yesterday I ordered Sky. This week's response from Customer Support made clear that (a) the time-frame for the next update is unknown; and (b) the update may not address my issues. Once again my question about compensation was ignored. Had a look back at my problem-reports over almost 2 years and I've been a mug to hold out this long. On the other hand, TCL used to say the problems would be fixed "in the coming months". At least the latest response is refreshingly honest.

RobertT

120 posts

Master Geek

#671568 12-Aug-2012 20:21

I had a visit from some Telecom salesmen yesterday morning and they've signed me up to a better package (120GB Internet), phone and MySky for . I have 7 days to cancel the offer if I don't want it, but I'll call Telstra Clear tomorrow and see if they can't offer a better deal. If they can't, I'll be saying goodbye to Telstra Clear and the Tbox. So sad really, but after rebooting the Tbox three times tonight to get it working, I think my mind is nearly made up.

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