VoLTE on a Kogan mobile SIM - what do I need to do to get it working?

Forums › New Zealand Mobile and Wireless › VoLTE on a Kogan mobile SIM - what do I need to do to get it working?

jonathan18

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#268028 24-Feb-2020 16:18

I'm trying to get VoLTE working on my phone, but am not having any luck; I was hoping someone here may be able to troubleshoot the cause or confirm if they've got it working.

Kogan have confirmed that they support VoLTE (via their use of the Vodafone network)
my phone (S10+) supports VoLTE; it is running Android 10 and has the latest update installed
VoLTE is enabled on the phone
the phone is a 2Degrees unit; a post on the Voda VoLTE thread confirms that this combination (2 Deg firmware; VoLTE on the Voda network) works fine
I live and work in a 4G urban area, but at no point have I seen the VoLTE symbol on my phone

Does anyone have any ideas as to what could be the issue here?

Also, are there any Kogan Mobile users out there who can confirm whether they have VoLTE working?

Thanks for any thoughts.

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#2426443 24-Feb-2020 16:25

VoLTE must not be provisioned on your mobile number in the backend, Kogan mobile will be looking at the front end and not physically on the IMS platform.

jonathan18

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#2426444 24-Feb-2020 16:27

Thanks. Is that the specific message I should pass onto the Kogan helpdesk staff? And suggest they escalate it up the chain?

Linux

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#2426445 24-Feb-2020 16:30

If they can deprovison it in Sibel then ask them to remove VoLTE and readd it, I am not even sure if they have the ability to action this!

coffeebaron

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#2426483 24-Feb-2020 17:43

Just tried a Kogan SIM in my Vodafone S10. VoLTE on Kogan is working.

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jonathan18

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#2426492 24-Feb-2020 18:31

Thanks for confirming that. So is there anything that could be wrong my end? Or in relation to VOLTE in my location (Palmerston North)?

Next step will be to pass on the suggestions from Linux above to Kogan’s CSRs and get them to escalate it if it can’t be sorted.

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#2426537 24-Feb-2020 18:59

If you tried in other locations and still not working you should ask them to escalate this to Vodafone.

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#2426546 24-Feb-2020 19:00

Sounds like it's not provisioned on the IMS platform

jonathan18

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#2426548 24-Feb-2020 19:05

Ok, will try in Upper Hutt when I'm there later in the week; if still no luck will follow up with Kogan.

Thanks for the advice and ideas - useful as always.

coffeebaron

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#2426573 24-Feb-2020 19:29

Can you try a Vodafone SIM in your phone and confirm that works?

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jonathan18

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#2426598 24-Feb-2020 19:47

Yep, that also was a plan, but I don’t have family/friends (that I know of) who are with Voda. Work phones are with them, though, so perhaps may be able to borrow a SIM off a colleague...

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#2428643 28-Feb-2020 09:59

coffeebaron:

Just tried a Kogan SIM in my Vodafone S10. VoLTE on Kogan is working.

What app is that? :)

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jonathan18

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#2428740 28-Feb-2020 11:29

Well, here's the evidence it's not my problem (borrowed someone's Voda SIM), but clearly something Kogan needs to sort out. Now I've confirmed it's not my end I'll use the info provided above to get them to sort it out.

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#2428818 28-Feb-2020 13:33

jonathan18: Well, here's the evidence it's not my problem (borrowed someone's Voda SIM), but clearly something Kogan needs to sort out. Now I've confirmed it's not my end I'll use the info provided above to get them to sort it out.

Try your Kogan sim in a Vodafone supplied phone (S10 or S10+). See if you get VoLTE on it

jonathan18

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#2428819 28-Feb-2020 13:38

No access to a compatible Voda-issued phone. Examples above also show VoLTE working on a 2D phone with both a Voda and Kogan SIM, so it seems specific to my setup with Kogan surely?

jalvares

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#2428822 28-Feb-2020 13:48

jonathan18: No access to a compatible Voda-issued phone. Examples above also show VoLTE working on a 2D phone with both a Voda and Kogan SIM, so it seems specific to my setup with Kogan surely?

Yes, it is specific to the Kogan setup in the phones firmware. Even if the sim is provisioned, VoLTE wont work on compatible phone unless the phone has the MVNO specific config.

You will get a clear idea when you try your Kogan SIM on a Voda supplied/firmware phone. Should have the latest upto date software.

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