A voice mail strategy I use to reduce the chances of callers going to voice mail is to change the divert number in you settings from the voice mail number to another number such as your land line. You can separately divert calls when unanswered, calls when off or out of coverage and all calls (which is handy when I don't want to also carry the work phone around with me).
Up side is calls I miss I get a second chance to answer. Down side is that you pay per minute for calls you divert, but at 4c (or if you have minutes on a plan) that isn't a big issue.
I called WM's service to extend the ringing duration before reaching the voicemail. I followed the instructions given by the service guy to dial a sequence of code (the code is exactly the same as 2Degrees) to do this, and kept trying a few days, but it didn't work at all. So called WM's service again, they said the same thing again. I told them it didn't work, and I had tried a few days already. They said I had to try again, and they weren't able to do much else to sort it out. They don't know why it didn't work, and couldn't answer the max ringing duration and how often I can reset it either. The service seems not very professional.
I called WM's service to extend the ringing duration before reaching the voicemail. I followed the instructions given by the service guy to dial a sequence of code (the code is exactly the same as 2Degrees) to do this, and kept trying a few days, but it didn't work at all. So called WM's service again, they said the same thing again. I told them it didn't work, and I had tried a few days already. They said I had to try again, and they weren't able to do much else to sort it out. They don't know why it didn't work, and couldn't answer the max ringing duration and how often I can reset it either. The service seems not very professional.
I thought that WHM's customer service was also outsourced to 2D? I could well be mistaken there but if so surely they should have been able to help. Pretty poor if so.
I thought that WHM's customer service was also outsourced to 2D? I could well be mistaken there but if so surely they should have been able to help. Pretty poor if so.
Warehouse Mobile is a brand of 2 degrees, just as Skinny is a brand of Spark, When you join Warehouse Mobile, your contract is with Two Degrees Mobile Limited, not the The Warehouse (or any of their companies). Because of this, it would make sense for 2 degrees to provide the support for WM customers.
I thought that WHM's customer service was also outsourced to 2D? I could well be mistaken there but if so surely they should have been able to help. Pretty poor if so.
Warehouse Mobile is a brand of 2 degrees, just as Skinny is a brand of Spark, When you join Warehouse Mobile, your contract is with Two Degrees Mobile Limited, not the The Warehouse (or any of their companies). Because of this, it would make sense for 2 degrees to provide the support for WM customers.
Warehouse Mobile uses 2Degrees network, but it is a brand of The Warehouse, not a brand of 2D.
Warehouse Mobile uses 2Degrees network, but it is a brand of The Warehouse, not a brand of 2D.
Do you have a source for this? As I stated in my last post, when you join Warehouse Mobile, your contract is with 2 degrees, not with The Warehouse. "Two Degrees Mobile Limited (2degrees), is the Mobile Provider and provides the Services for Warehouse Mobile to you. Your Agreement for Services is with the Mobile Provider."
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