Call cannot proceed at this time due to congestion?

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#2444615 23-Mar-2020 15:40

PolicyGuy:

So much for our "robust & resilient telecommunications infrastructure"

😱

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openmedia

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#2444654 23-Mar-2020 15:52

Linux:

PolicyGuy:

So much for our "robust & resilient telecommunications infrastructure"

😱

Don't be a Dik! What is happening today is not planned for!

I have to disagree. Today is exactly what is should be planned for.

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#2444666 23-Mar-2020 15:57

Call volume will be high also from the announcement that was made and everybody checking in on everybody else and arrangements being made etc.

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halper86

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#2444728 23-Mar-2020 17:24

Same here, can't even call elderly family members to check on them

gaddman

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#2444732 23-Mar-2020 17:34

If you have the option to use SMS or some internet service like WhatsApp, then try that. Like we've seen following major earthquakes - things are busy! All telco's are working to alleviate congestion, and I suspect today will be especially bad given the announcement, so things should improve over the next few hours and days (and has already today).

freitasm

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#2444733 23-Mar-2020 17:35

From Spark:

Following the Prime Minister’s COVID-19 announcement today telecommunications providers experienced call volumes beyond any level of calling ever seen in New Zealand to date.

This is creating significant congestion for voice calling at an industry-wide level.

We are working collaboratively to rectify the issue with urgency.

While broadband has seen increases, these have been within manageable volumes. So in the meantime New Zealanders are encouraged to use internet-based calling options such as Skype or Facetime or text applications like WhatsApp.

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#2444736 23-Mar-2020 17:39

Why don't mobile providers encourage people at times like this to use other calling functions like Messenger/WhatsApp etc as these use data via voice networks?

There are probably thousands of Kiwis who don't have alternative options to make calls, so if there is an alternative, use it.

freitasm

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#2444737 23-Mar-2020 17:40

@gmball:

Why don't mobile providers encourage people at times like this to use other calling functions like Messenger/WhatsApp etc as these use data via voice networks?

There are probably thousands of Kiwis who don't have alternative options to make calls, so if there is an alternative, use it.

See my post immediately above yours.

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#2444740 23-Mar-2020 17:42

Oops. Was typing my reply I think when you posted yours. It just crossed my mind that there had been no mention by Telcos, you'd think it would be a priority for them to announce that, but clear that they don't do any planning for times like this.

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#2444741 23-Mar-2020 17:43

gmball:

Oops. Was typing my reply I think when you posted yours. It just crossed my mind that there had been no mention by Telcos, you'd think it would be a priority for them to announce that, but clear that they don't do any planning for times like this.

Agreed their comments are coming too late - or not at all. And yes, there are many other ways - mobile data makes voice comms or text messages between users very easy e.g. Facebook Messenger, WhatsApp, Skype can all be used.

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#2444750 23-Mar-2020 18:05

freitasm:
gmball:

Oops. Was typing my reply I think when you posted yours. It just crossed my mind that there had been no mention by Telcos, you'd think it would be a priority for them to announce that, but clear that they don't do any planning for times like this.

Agreed their comments are coming too late - or not at all. And yes, there are many other ways - mobile data makes voice comms or text messages between users very easy e.g. Facebook Messenger, WhatsApp, Skype can all be used.

My problem is what about the elderly that only have a landline and have no cellphone or internet to use internet based messaging

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#2444890 23-Mar-2020 20:30

You can't feasibly provision for peak far higher than expected or previously experienced. To do that costs a lot and phone bills go up. It will probably be fine from tomorrow.

I couldn't call normally all afternoon, but data traffic was fine, WhatsApp calling worked and Skype to landline calling worked.

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#2444938 23-Mar-2020 20:44

In a perfect world there would be sufficient capacity for unforeseen circumstances like this.

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#2444957 23-Mar-2020 21:19

Interesting all our on-net SIP was happy days but handing calls over to other providers is where it all fell down. Time to get rid of the ancient handover methods and more to regular IP peering?

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#2445065 23-Mar-2020 22:50

A "350% spike" in volume at Spark was the figure quoted on 1 NEWS tonight.

Recommending OTT services like Whatsapp etc.. not long ago was the nemesis of the telco model.

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