[TelstraClear] ClearNet & ParadiseNet email services are currently unavailable

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] ClearNet & ParadiseNet email services are currently unavailable

ralphski

93 posts

Master Geek

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#71308 8-Nov-2010 18:32

http://networkstatus.telstraclear.co.nz/

Area Affected:

Nationwide

Customer Impact:

Currently customers may be experiencing a loss of service to their internet connections; this also appears to be affecting Webmail and outlook access to e-mails. Customers will also be unable to access usage meters and other self service options. We are aware and working to resolve this issue as soon as possible.

Any opinions expressed on Geekzone are my own and not those of my employer.

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114 posts

Master Geek

#401911 9-Nov-2010 06:41

Service Disruption Start: 8 November 2010, 11:00 PM
Estimated Service Disruption End: 9 November 2010, 11:00 PM
Last Updated: 8 November 2010, 10:49 PM
Area Affected: Nationwide
Customer Impact: Telstraclear has lost contact with their e-mail servers.
Our technicians are currently working on this.
Please do not change your password.

--------------------------------------------
So according to something updated before the event starting it's going to take at least a day to fix. Hopefully they actually get onto it and fix it.

exportgoldman

1202 posts

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#401926 9-Nov-2010 08:03

It's been a bad few months for NZ ISP's and this thing they call e-mail...

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

geekiegeek

2513 posts

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#401946 9-Nov-2010 08:56

I cant access thier website www.telstraclear.co.nz from work or home, anyone else having this issue?

geekiegeek

2513 posts

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#401947 9-Nov-2010 08:58

hmmmm, now I can get to the site from work but no usage meter access.

Lias

5589 posts

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#401953 9-Nov-2010 09:07

Was getting time outs, now getting 503's

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

exportgoldman

1202 posts

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#401960 9-Nov-2010 09:20

www.telstraclear.co.nz
www.clear.net.nz
networkstatus.telstraclear.co.nz

ALL DOWN

The Proxy Was Unable to Fulfill Your Request

The proxy was unable to fulfill your request because the computer at www-server.telstraclear.co.nz:80 refused the proxy's connection(s).

The website may be temporarily unavailable. If later attempts to access this website are still unsuccessful, you may wish to contact the website's administrator.

Ouch! You can almost hear the panicked geeks scurrying around Smales farm...

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

muppet

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#401961 9-Nov-2010 09:22

I just hope they're on the phone to their webserver and/or email server technical support. And that they're still waiting on hold, while a stupid advertising message tells them JUST HOW GREAT their Email/Webserver really is. Then after 5 hours being on hold, being told how great the service really is, that they get hungup on and have to call back.

Because that's the pain I get when I call them, and I'd just love them to have some of it back right now.

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

LookingUp

411 posts

Ultimate Geek

#401969 9-Nov-2010 09:38

nzfatmatt: Service Disruption Start: 8 November 2010, 11:00 PM
Estimated Service Disruption End: 9 November 2010, 11:00 PM
Last Updated: 8 November 2010, 10:49 PM
Area Affected: Nationwide
Customer Impact: Telstraclear has lost contact with their e-mail servers.
Our technicians are currently working on this.
Please do not change your password.

I can assure them there were problems before this, as my Paradise mail wasn't working when I got home from work last night before 6pm. It's unusal for us not to get at least a few emails a day, but there were none showing on the webmail interface (which was "working" at that time), and any mail sent to it didn't show. Then, later in the evening my test messages showed up, and the system promptly crashed again at around 10:30p.

I'd be interested to know if anyone else suspects that they've lost emails into the ether?

Things are LookingUp.... A photo from my back yard :-)

Lias

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#401971 9-Nov-2010 09:41

muppet: I just hope they're on the phone to their webserver and/or email server technical support. And that they're still waiting on hold, while a stupid advertising message tells them JUST HOW GREAT their Email/Webserver really is. Then after 5 hours being on hold, being told how great the service really is, that they get hungup on and have to call back.

Because that's the pain I get when I call them, and I'd just love them to have some of it back right now.

I lol'd.. so true.. I really hope a senior TC network engineer is talking to some guy in Manilla going "Yes i've reset my router, now put me through to someone who's not reading from a script damn you"

keewee01

1737 posts

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#401994 9-Nov-2010 10:44

LookingUp:
I'd be interested to know if anyone else suspects that they've lost emails into the ether?

Damn - I've not downloaded my Paradise.Net emails for a week, so I'm hoping I won't be in the boat of having lost emails! Will be grumpy if I do lose 'em!

Just can't get through to anything other than the Paradise home page and the webmail login... but the later denies knowing me!

exportgoldman

1202 posts

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#401995 9-Nov-2010 10:45

According to a statement from the company, “Our mail servers went offline yesterday evening” and “all of our TelstraClear Paradise and ClearNet email users were affected.”

From http://www.techday.co.nz/netguide/news/email-outage-strikes-telstraclear/18675/1/

Also Stuff http://www.stuff.co.nz/business/industries/4323107/Fault-wipes-out-TelstraClear-email-services
Looks like they have been working all night, the outage was from 4:50pm yesterday

Latest updates from TelstraClear are on twitter http://twitter.com/TelstraClearNZ#

Looks like the NOC staff are posting directly which is kinda cool.

Saying back after lunch or latter.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

LookingUp

411 posts

Ultimate Geek

#402018 9-Nov-2010 11:17

I just tried the http://networkstatus.telstraclear.co.nz/ URL, and the IE tab heading said

"TelstraClear - Now's Good"

Kinda disappointing to then discover that now's still actually BAD }:-(

Things are LookingUp.... A photo from my back yard :-)

pwner

423 posts

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2degrees

#402022 9-Nov-2010 11:29

It also sounds like the servers are not in their own data centre as they have lost contact with them would usually mean they are not reachable by any means including good old feet and console access.
does anyone know if these are hosted somewhere in NZ? or off shore?

Any posts are personal comments and not that of my employer

xpd

Geek @ Coastguard NZ
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#402023 9-Nov-2010 11:29

From TC's Twitter :

Our Network Status page on TelstraClear.co.nz has been unavailable internally which is why it hasn't been updated ^NOC

We have your best interest at heart. We are working very hard to resolve the issues and we will keep you posted here on any updates. ^TN

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

exportgoldman

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#402039 9-Nov-2010 12:00

pwner: It also sounds like the servers are not in their own data centre as they have lost contact with them would usually mean they are not reachable by any means including good old feet and console access.
does anyone know if these are hosted somewhere in NZ? or off shore?

Pretty sure they are in NZ, from their twitter feed, it looks like a underlying storage problem, sounds like a SAN outage.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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