[TelstraClear] TelstraClear Usage Meter broken?

Forums › One NZ (including Farmside) › [TelstraClear] TelstraClear Usage Meter broken?

askelon

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#74872 9-Jan-2011 10:47

Anyone else not having their usage meter update lately? Mine hasnt done so since the 6th. Can still access it, can even see the daily usage, just nothing past the 6th..

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#425409 9-Jan-2011 12:04

Hmm, same here. I see that someone's reported it on the Geekzone fault thingy too, under Cable (I'm on DSL).

Shoes2468

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#425412 9-Jan-2011 12:24

Yip having the same problem here, and I also had a plan change so I thought it just mite have been me. but obviously not.

askelon

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#425413 9-Jan-2011 12:30

ahh cool.. as long as its not just me again - last time it happened it took them 3 months to fix it for me - someone had mucked up my account :)

Jeb

10 posts

Wannabe Geek

#425473 9-Jan-2011 16:34

The usage meter has been down for me as well, since 3pm on the 5th January.

blakamin

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#425484 9-Jan-2011 17:09

Same problem here. Kapiti on cable.

Mobile data usage meter working tho.

0verdose05

102 posts

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#425503 9-Jan-2011 18:25

Down as well. ADSL

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teamyoyo

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#425512 9-Jan-2011 18:53

It would be a nice gesture from TelstraClear that - when the usage meter is down for a few days - any usage accrued during this period would not be added but of course that won't happen.

You don't choose a book by its cover but it does determine which ones you read.

Jeb

10 posts

Wannabe Geek

#425527 9-Jan-2011 19:49

I rang customer services earlier today, no eta on a fix. Usage still counts toward monthly limit though.

Ironclad

28 posts

Geek

#425559 9-Jan-2011 21:42

Customer Services told me it was a known fault and will be fixed on monday, well that's the line they spun me anyway.

Nokia2012

108 posts

Master Geek

#425567 9-Jan-2011 22:10

I am a new Telstraclear customer and it has never worked for us can log in but it says there is no information available or something like that which is a pain because I like to check my usage.

matisyahu

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#425578 9-Jan-2011 22:54

Same here, I noticed it too - I was 80% of the way there (for my monthly allowance) so I don't even know if I went over my limit or not. I know if I get a shock on Monday what I will do - it is pretty difficult to 'monitor traffic' to ensure no 'bill shock' but if they have 5 days of it not working then I hardly see that I'm responsible for their stuff-up.

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Morph

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#425597 10-Jan-2011 01:38

I'm gonna have a look when I am in at work today

nzfatmatt

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#425744 10-Jan-2011 13:45

Down for me.

Annoying as it has encompassed two plans as our old one finishes on the 7th.

Will be interesting to see if it all gets chucked on the new plan that has happened before. Even though we used it in the old billing period and had 10GB left.

askelon

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#425750 10-Jan-2011 14:05

Mines sort of started working again as of about 12 or so. But its still missing all the data inbetween the 5th and today.. Heres hoping that gets loaded in as well....

Jeb

10 posts

Wannabe Geek

#425761 10-Jan-2011 14:42

Seems to be fixed here also. 6th to 9th is blank, and today shows 23gb used.

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