[TelstraClear] Cable Browsing Issues [2012-01-10]

Forums › One NZ (including Farmside) › [TelstraClear] Cable Browsing Issues [2012-01-10]

mattbush

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#95660 10-Jan-2012 07:42

Anyone else having some issues with slow browsing this morning?

Cannot even reach smh.com.au or google......

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#566717 10-Jan-2012 07:50

Can't access any Google content this morning (Tue 10 Jan). Accessing Stuff or any page that has links to Google stalls the page loading. Can't access Gmail either (via web or mail client). Have logged a fault with TCL. Apparently a DNS issue since about 7am this morning for some users (I'm in Newtown on cable).

Davos

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#566718 10-Jan-2012 07:51

Yes, I can't get to google either. Seems TCL's DNS servers are playing up

1080p

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#566719 10-Jan-2012 07:52

Same here, YouTube/imgur are the ones bugging me.

freitasm

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#566720 10-Jan-2012 07:53

Same here but I don't think it's DNS. I am also having problems accessing Microsoft BPOS servers which are resolved correctly, and use 443. It looks like Snap Internet is having this problem today as well, and as we know Snap and TelstraClear use the same transit to international servers.

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freitasm

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#566722 10-Jan-2012 07:54

Could everyone who sees this problem please report here as well

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Ironclad

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#566724 10-Jan-2012 07:54

Yes i am having the same trouble down here in Christchurch on cable.

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StevieT

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#566725 10-Jan-2012 07:55

http://networkstatus.telstraclear.co.nz/home/international_web_browsing_.html

alpha2

67 posts

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#566728 10-Jan-2012 08:08

yip cable in christchurch cant access you tube, google also cant access xbox live marketplace (on console) january 10

phrozenpenguin

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#566729 10-Jan-2012 08:09

Same situation with Snap! in ChCh over ADSL.

friedCrumpet

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#566732 10-Jan-2012 08:24

Same issue with Snap and on my 2degrees phone. However both have just come back and can browse international sites again.

CruciasNZ

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#566735 10-Jan-2012 08:29

I can browse international but not any google server or outlook.com (though hotmail.com works)

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coffeenow

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#566739 10-Jan-2012 08:38

And we're back... my gmail just arrived and I can browse to google.com

floydbloke

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#566741 10-Jan-2012 08:47

Working fine from here as well now. Service status on TCL's website also indicates it has been fixed.

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TelstraClear

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#566756 10-Jan-2012 09:25

Customers’ web browsing experiences were affected this morning from about 6.45 to 8.20 am. The problem was proved to be outside our network in an overseas Internet provider. The issue appears to have been largely resolved, although we are aware that browsing some sites seems slower than usual. We have logged this with our international provider and will continue to actively monitor the situation.

Gary

mattbush

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#567004 10-Jan-2012 17:30

Identical issues to this have happened several times before and TCL usually say its out of their control, maybe its time they implemented measures to protect their investment so it doesnt happen again.

There must be something they can do to ensure their so-called upstream providers don't affect their performances.

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