Vista boot help

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#14252 23-Jun-2007 16:03

Okk well i just got a call from my uncle asking for help saying his laptop cant boot it is giving him error code "0xc00000e9" i dont know anything about vista. I asked him to drop it of to me some time tonight so i get it tonight was hoping some one can help me out... I tryed getting him to boot into safe mode but he still gets the error. cant remember what it all said. He also said something about .sys file is missing or something and put the boot disk in but when we brought it, it did not come with a boot disk. can any one help me?

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#75724 23-Jun-2007 16:54

A quick Google search on this code seems to indicate problems with external USB devices, mainly hard drives. Try unplugging all devices and booting again. You might have to completely power down the computer then start it again.

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#75736 23-Jun-2007 21:38

Okk well i searched at first on google found the same thing but he dose not have any external things no USB drives or anything... and also when i searched they all said it was when they are installing vista. I talked to him like 5 mins ago and his wife said that it happend to her when she went to power it off but it dose not make sense to me. Why would it come up if you are trying to power it down it should not be loading any .sys files anyway.... I dont have a copy of vista to reinstall on it so i am a little stuck on it..... Just wondering if worst comes to worst and i need to reinstall windows will a pirated be fine to use...?? i dont want to go buy it for like $500 to fix the computer.

Note: If i cant use these terms or i am braking the rules (e.g Pirated) can some mod/admin please change it into the right text so it is not breaking and rules on the forums. That was the best i could think of =)

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#75739 23-Jun-2007 22:06

So you mean this one is not legal either? Best option is to reinstall the original OS then...

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#75741 23-Jun-2007 22:45

This one is legal. Came with the computer when we brought it. Just thought if worst comes to worst i will get a pirate copy and install it

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#75752 24-Jun-2007 09:09

If it's an original, then you should have a reinstall DVD, or at least a secret partition with the software for reinstall... If not, contact the manucaturer and ask for that to be provided. You have already paid for it, why pirate?

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#75753 24-Jun-2007 09:22

I dunno why it did not come with one. We brought it from Dick Smith Power House at Sylvia park. It came with a recover disk thingy i will put that in and see what will happen

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#75814 24-Jun-2007 21:25

the laptop should come with 2 discs - recovery disc and "OPERATING SYSTEM" disk. use the operating system disk and try to use repair operating system option and see if it will fix the problem. if you dont have that disk you need to get it from the shop. in fact any vista operating disc will do if you're desperate, they're all the same (as long as you have the same "bit" eg 32 or 64 bit)

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#75823 24-Jun-2007 22:49

AFAIK most will not come with disc's which is why the likes of HP/COMPAQ have been made to include the disc's overseas.

Here in NZ you will normally be asked to make a set of recovery disc's when you first start-up your new PC ot laptop

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#75848 25-Jun-2007 10:54

Okkk found out what was wrong with it. It was a Cyclic redundancy check on the HDD. I whould have no ider on how to fix it so i just replaced the laptop and Dick Smith said they will send it back to Toshiba and see if they can get any data of it... soo hope they do... They gave me a exta 40gbs so i am happy about that. They did not give me the OS disk.

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#76051 26-Jun-2007 20:56

haha lol thats what happened to me but the mother board just burnt out or something, and they gave me an xtra 40gb,
how ever you can press F10 at the boot process and tap it rapidly till u hear a beep, then from on their u can do a Advance recovery which deletes every thing and makes ur comp brand new or do a non destructive one which just recovers the files that were previously deleted

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#76053 26-Jun-2007 21:00

Completely unrelated...