More RAM less Internet??

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alienstew

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#16732 25-Oct-2007 12:01

I increased RAM from 1GB to 3GB yesterday, all straightforward enough. Windows now reports 3GB and Win Memory Check finds no problems. Thing is, now I have no Internet connection, I wouldn’t have thought these were related issues so maybe just coincidence but working fine before upgrade so a bit of a puzzle, all other apps seem OK. Tried reboot of cable modem and router, also tried direct connection modem to PC eliminating router, didn’t help. Any suggestion of what else to try appreciated.

On MS Vista with Telstraclear cable broadband.

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#92376 25-Oct-2007 12:05

Remove the memory and see if it works?

Perhaps when you added more memory Windows Vista requires activation again, and went into the reduced functionality mode?

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alienstew

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#92379 25-Oct-2007 12:11

Thanks Mauricio, intend to try that tonight. Vista...ahhhhhh!

geekiegeek

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#92385 25-Oct-2007 12:42

can you ping the router? is the network card enabled?

alienstew

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#92388 25-Oct-2007 12:48

Yes can ping the router, set-up apparently successful after reset. Windows reports connection to router OK but no connection to internet. Don't currently have anything wireless to see if wifi via router to PC works though

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#92390 25-Oct-2007 12:59

If you open a command prompt and issue IPCONFIG /ALL, does the report show expected IP addresses, etc?

You can't rule out a problem on the DHCP/router...

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alienstew

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#92494 26-Oct-2007 08:56

Removed the extra RAM and tried again, no change. So I guess that means that the Internet problem just coincidentally occurred at the same time.

Mauricio I tried the ipconfig/all command and got a page of information which I dont understand, could you interpret for me? Can I email it to you off-line? dont want to clutter the forum up with unnecessary stuff.

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#92495 26-Oct-2007 09:00

You have to look at the top of the results - check what IP address your connection is showing and verify that it is indeed an address you would expect to have if all was ok.

Open a command prompt again and do this

ping www.wired.com

ping 203.167.22.237

Do both or any of those work?

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