Remote Assistance / Desktop

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freitasm

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#213329 7-May-2009 22:24

d3Xt3r: b) It requires installation on the client end. Installation is messy, uninstallation is even messier (From personal experience). It installs its own drivers and requires a reboot. TeamViewer on the other hand, installs/uninstalls quickly and easily, and best of all - it can even run directly off the exe without even requiring admin rights!

I have it running on Windows XP, Windows Server 2003, Windows Server 2008, Windows Home Server and never had to reboot after install. Also never had problems removing it.

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askelon

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#213376 8-May-2009 08:06

Logmein is hands down a much faster product than teamviewer. Teamviewer has the advantage of being very easy to get going, I'll use it for people that Im not really going to be accessing very often, otherwise its logmein all the way. I tested out crossloop yesterday and found it even slower than teamviewer! Of them all RDP still generally runs the best overall - its just not convenient changing router settings to suit unless its a server Im doing it on.

mjb

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#213397 8-May-2009 10:17

honem: d3Xt3r bro.

WTB URL for Team Viewer :D

Here

contentsofsignaturemaysettleduringshipping

PhilANZ

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#213418 8-May-2009 12:26

TeamViewer seems to work now I've tried it out. Still looking - for example haven't had a Mac user test out the Mac version with my Windows version - but from what I've seen so far, I wouldn't expect any problems - but cross-platform is difficult. The thing I really like about TeamViewer is I can work both ways.

For example I can use their accounting software on their machine. But I can also let them see software on my machine if I'm running say a business diagnostic.

My client / friend who runs Linux has VNC and created a way for me to connect to that - but would have to provide another config for me to go the other way. That's OK in this case - because he knows far more than me. At this stage I guess I have to assume that is true of anyone who uses Linux. But for Windows / Mac, then TeamViewer does seem good at this stage. Slightly expensive if I go with it - but it seems worth it.

nate

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#213422 8-May-2009 12:46

paul151: Hmm following this thread now as I am considering deploying Teamviewer as a solution to radmin my mother-in-laws pc based in another part of the country.

So does anyone have any good / poor experiences of this app, I see Mauracio is using logmein - unsure where these two apps differ.. may dig a bit to find out.

Any thoughts on the teamviewer app appreciated.

I use a mix of Hamachi and VNC, don't need to worry about remembering hostnames or getting static IPs. These two products are free.

PhilANZ

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#213439 8-May-2009 13:31

<< I use a mix of Hamachi and VNC, don't need to worry about remembering hostnames or getting static IPs. These two products are free. >>

I looked at these - and forgive me for what may seem a dumb question - but it seems they may require configuration at both ends? A lot of my users don't know how to do much more than insert a CD. Configuring software has to be bullet-proof - or preferably non-existent. That, and the ability to see either PC are big factors for TeamViewer. Feel free to tell me otherwise - I'm certainly not committed to any product.

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dan

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#213446 8-May-2009 13:43

teamviewer is great and easy for novice clients, but dont connect it to a PC on a domain with the free licence, it will start to nag and disconnect you if it thinks your using it for business, then will start limiting the session to 5 minutes, and wont let you connect for 3 mins etc

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