Windows 7 64-bit boots to black screen with mouse only

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#450296 21-Mar-2011 10:30

trig42: I haven't seen it on Win7, but have seen it a few times on Vista (after updates). System restore solved it, but that's no good for you.

Was it a clean install?

Yeah, it was a clean install (with drive re-format). Think we are just going to have to do another one.

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CB_24

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#450315 21-Mar-2011 11:26

Go into the Windows 7 Local Security Policy

Under computer configuration -> administrative templates, clicking on Printers.

Then double click on Point and Print restrictions and selecting enabled.

Click ok.

ajobbins

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#450317 21-Mar-2011 11:33

CB_24: Go into the Windows 7 Local Security Policy

Under computer configuration -> administrative templates, clicking on Printers.

Then double click on Point and Print restrictions and selecting enabled.

Click ok.

We can't access anything so won't be able to get into policy editor

Twitter: ajobbins

CB_24

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#450319 21-Mar-2011 11:36

We were getting it after the user had logged in, after logging in as a local admin (didn't experience the issue) we made that policy change and it resolved the issue for other users.

ajobbins

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#450327 21-Mar-2011 11:54

CB_24: We were getting it after the user had logged in, after logging in as a local admin (didn't experience the issue) we made that policy change and it resolved the issue for other users.

We don't even get the log in screen

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freitasm

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#450338 21-Mar-2011 12:19

ajobbins:
CB_24: Go into the Windows 7 Local Security Policy

Under computer configuration -> administrative templates, clicking on Printers.

Then double click on Point and Print restrictions and selecting enabled.

Click ok.

We can't access anything so won't be able to get into policy editor

Although Remote Registry is set to Manual by default you could see if another PC on this network can access the registry remotely. Also, have you tried accessing RDP to see if you can see the desktop from another PC?

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ajobbins

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#450359 21-Mar-2011 13:02

freitasm:
ajobbins:
CB_24: Go into the Windows 7 Local Security Policy

Under computer configuration -> administrative templates, clicking on Printers.

Then double click on Point and Print restrictions and selecting enabled.

Click ok.

We can't access anything so won't be able to get into policy editor

Although Remote Registry is set to Manual by default you could see if another PC on this network can access the registry remotely. Also, have you tried accessing RDP to see if you can see the desktop from another PC?

I believe RDP is off by default. It's just going to be easier to do a fresh install.

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StarBlazer

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#450366 21-Mar-2011 13:12

ajobbins:
freitasm:
ajobbins:
CB_24: Go into the Windows 7 Local Security Policy

Under computer configuration -> administrative templates, clicking on Printers.

Then double click on Point and Print restrictions and selecting enabled.

Click ok.

We can't access anything so won't be able to get into policy editor

Although Remote Registry is set to Manual by default you could see if another PC on this network can access the registry remotely. Also, have you tried accessing RDP to see if you can see the desktop from another PC?

I believe RDP is off by default. It's just going to be easier to do a fresh install.

Try rebooting with all the USB and other devices unplugged even the keyboard - only the monitor and power connected. This worked for me. If it complains, plug in the keyboard.

Procrastination eventually pays off.

ajobbins

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#450375 21-Mar-2011 13:46

StarBlazer: Try rebooting with all the USB and other devices unplugged even the keyboard - only the monitor and power connected. This worked for me. If it complains, plug in the keyboard.

We tried that without success

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rv

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#461743 23-Apr-2011 10:52

well...try again..thanks for reopening the forum. Sorry if this is repetition as using another computer...had to log back in after composing the message(as couldn,t do a quick reply)
Wouldn't write too long...have same problem running windows 7 ultimate 32bit upgrade on Toshiba setallite A500. All was good untill 2/52 ago-blue screen(after win update and daughters sonyericson suit)/started safe mode/restored to earlier state, further week ater windows update-very..verrryyyy..slow freezes up /unable to shutdown , had to use power button.
Now unable to start in any mode (pls note i could start normally and in safe mode on a couple of occassions when it initially gave me a choice on statup-as it was not closed down properly-used power button)..now just black/dimly lit screen with mouse pointer
Haven't tried chkdsk etc -(don't kno if much help after reading various forums)
Is it possible to "upgrade"to 64 bit? or try repair from win7 ultimate disk
any help most appreciated, thanks in advanced

I fix people (or try to) not computers! (but trying to!)

bigal_nz

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#461764 23-Apr-2011 12:26

Where in the world are you?

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Shop now for Dyson appliances (affiliate link).

rv

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#461819 23-Apr-2011 16:46

in NZ ofcourse!, may I ask why?

Dratsab

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#461855 23-Apr-2011 19:25

I had a similar problem (black screen of death) back at the beginning of March. Used the original install disk to rebuild the BCD and no more problems thus far.

I am being warned about a failing drive (data only and it's all backed up) so an SSD will be in order soon, and a failing battery... :-)

bigal_nz

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#461905 24-Apr-2011 03:39

rv: in NZ ofcourse!, may I ask why?

If ur close to the eastern suburbs of Akl I will take a look at it for ya.

timmmay

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#461931 24-Apr-2011 10:20

I have a couple of thoughts.

First up, mostly unrelated, but when you installed Win7 on an SSD sometimes it hangs for a half hour during the install before it does anything. So sometimes pauses can be recovered from.

I got Win7-64 installed, SP1 installed (via a download I did I could be up to the latest patches before I went online), then installed all the patches using windows update. One of them stuffed the computer, but the restore features worked.

In your case i'd:
- Reinstall windows
- Install SP1 before you connect to the net
- Create a restore point and a backup using the built in windows backup and recovery system
- Installed the rest of the updates
- Another backup
- Install your software
- Another backup/restore point

That way if it happens in future you can recover to whatever point you want to.

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