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1. Read the back of the ticket for refund terms and conditions
2. Ring them
3. Visit their website here http://premier.ticketek.co.nz/Content/Help/faqs_trmsofsale6.aspx
4. or here http://premier.ticketek.co.nz/content/buyers/termsofsale.aspx
Generally these people will give you a straight up answer if you ask them. If not you can call the Commerce Commission or Consumers and they will give you a straight up.
I think you will find they will refund the price excluding booking fees or transfer the ticket to another session if possible, as has been the case recently with the U2 concert
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