CGA and 'fault not found'.

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mobygeek

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#20731 4-Apr-2008 09:57

I was just reading more about the guy who was taking DSE to whomever over wanting to repair his phone vs refund. What about those who bring their mobile phone in saying coverge is bad and are unhappy when the repair centre sends it back, even twice, saying no fault found. Boss said it is fixed because they cleaned the internal conacts etc (as a precaution, as it's written). What are the customer's rights if he/she still reckons it's not working properly, when repair centre says it is?

freitasm

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Geekzone

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#121001 4-Apr-2008 10:00

I would say to take to the service provider if there's no fault in the phone.

Noviota

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#121030 4-Apr-2008 12:12

I'd say it should be refunded under the CGA as it doesn't suit the purpose it was sold for.

munchkin

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#121212 4-Apr-2008 22:51

Noviota: I'd say it should be refunded under the CGA as it doesn't suit the purpose it was sold for.

I'd argue that it was sold to be a phone...when in an area where there is reception.

I'd head to the service provider, too.

rscole86

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#121214 4-Apr-2008 22:57

I would say that unless the salesperson sold the phone to the customer and told them either a) it would work in that particluar area or b) that they would get coveregae nationwide ; and did not point out that there are black spots, then the customer is stuck with the phone.

If the salesperson did say that they would get 100% coverage, or implied it in some way or failed to mention a known blackspot then it is the retailers fault.

As for the service provider, unless they haev removed coverage from an area, or promised coverage and not delivered then it is not their problem.

Well thats my 2c anyway...

nzbnw

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#121217 4-Apr-2008 23:00

I would say it depends on the nature of the fault. It may be a software issue, which Telegistics will have updated (reflashed) for the customer, so the least the customer can do is (at least the first time) is to use the phone, as it may be solved.

Other than that it would be up to the retailer and the consumer to come to an agreement towards providing a solution.

nzbnw

itxtme

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#121260 5-Apr-2008 10:20

I would say that there are two scenarios

A) The person buying the phone is unreasonable and there is no fault; just problems associated with general use (black spots etc.)

B) There is a fault and the repairers are unable to find it or replicate it and therefore clean a bit of it and send it back. If it goes back twice and a customer genuienly has a problem with the phone, even if they cant replicate it at the store they should get their money back!