Hello welcome to Geekzone... First I've moved this to our off topic forum - the Geekzone forum is to discuss things related to the site.

Second, it would help us help you if you could clarify your question - What program? What phone model? Where did you buy this program?

There is not enough information in your post to anyone to start helping you, sorry...

jerry64: hi thanks for geting back with me.sorry for my spelling its not very good.the program i paid for was for my blackberry curve 8310.the program was called --elixir 150 ringtons plus wallpapers rim.it cost me 5.20. and i followed the instrushions and un zip file but it just wont load it it cant seem to read the file and i use the blackberry desk top manger to load it and i have used this to load other programs and had no troble.i got it off the geekzone sit. please help