When does a warranty end?

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cldlr76

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#89040 25-Aug-2011 17:57

Hi,

if a product (kitchen appliance in this case) comes with a manufacters 5 year warranty (as opposed to a bought extended warranty) and the complete unit is replaced 2 years into the warranty, does your 5 year warranty start again?

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#511998 25-Aug-2011 18:07

cldlr76: Hi,

if a product (kitchen appliance in this case) comes with a manufacters 5 year warranty (as opposed to a bought extended warranty) and the complete unit is replaced 2 years into the warranty, does your 5 year warranty start again?

Generally no, it would have 3 years remaining. Check the consumer website. However you are still protected by the CGA and SOGA

heavenlywild

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#511999 25-Aug-2011 18:08

Yep, you will have 3 more years remaining. Agree with the above.

Wade

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#512001 25-Aug-2011 18:21

No the 5 years should kick over again, I could be wrong but the warranty is on the item not the transaction

joff_nz

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#512015 25-Aug-2011 18:38

Was it replaced with an off the shelf unit at the sellers store that was returned and sold again? Or replaced by the manufacturer?

rscole86

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#512018 25-Aug-2011 18:50

No your 5 years does not start again. Whenever an item is repaired/replaced under warranty you have 90days or what is remaining of your original purchase warranty (whichever is greatest).

The only exception, is if the retailer was to put the replacement item as an exchange through their system, then you should be able to argue you have a new warranty, as technically there is a new buy date.

keewee01

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#512023 25-Aug-2011 19:02

Wade: No the 5 years should kick over again, I could be wrong but the warranty is on the item not the transaction

Not true - if something is replaced under warranty then the original warranty carries over on to the replacement product.

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Wade

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#512024 25-Aug-2011 19:04

Maybe i am getting confused with CGA viewpoints

mattwnz

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#512025 25-Aug-2011 19:06

rscole86: No your 5 years does not start again. Whenever an item is repaired/replaced under warranty you have 90days or what is remaining of your original purchase warranty (whichever is greatest).

The only exception, is if the retailer was to put the replacement item as an exchange through their system, then you should be able to argue you have a new warranty, as technically there is a new buy date.

Not sure where you get the 90 days from, as that would depend on the manufacturers own warranty terms.

cldlr76

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#512068 25-Aug-2011 20:21

The entire mixer was replaced by the manufacturer through a service agent.

So really the warranty is a bit of a joke. You pay a premium for what a appears a quality product backed by long term warranty but if the unit only lasts 3 years they get off Scott free because the second time it craps out after 3 years you aren't covered anymore.

Would imagine therenwould be a good case under CGA though as by offering a warranty for 5 years one could reasonably expect it last that long, so if it keeps breaking down after 3 years it shouldn't be too difficult to argue it isn't fit for purpose.

joff_nz

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#512080 25-Aug-2011 20:27

I completely disagree, when you bought it you were paying for aT least 5 years of mixer, and you got it.

A 5 year warranty isn't necessarily implying it should last 5 yrs, just that if it doesn't they'll wear the cost of fix or replace, which obviously is built into the price.

If it were the case that a replacement meant a new warranty then a mfr could fix it by replacing all but one part and then it wouldn't matter.

Also. Yourf example is a matter of durability not fitness for purpose.

cldlr76

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#512090 25-Aug-2011 20:43

Also. Yourf example is a matter of durability not fitness for purpose.

Yeah realized that after I re read my post.

Is there a difference between a warranty and guarantee. I've just re read the manual and they state they guarantee the motor (which is what is broken) for five years. My take on that is a brand new motor should last five years and they guarantee that so it should be from the date you receive the new motor regardless of whether you bought it from a shop or they replaced it.

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mattwnz

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#512141 25-Aug-2011 21:59

Reread your post and my answer doesn't apply.

tdgeek

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#512167 25-Aug-2011 22:57

The 5 years does not renew.

CGA is based upon an accepted period. Consumer had an article about TV's a while back, which have a lengthy expected life. Yet many are 12 month warranty. Consumer has a schedule I think of product lifespans.

This is why extended warranties are a joke, you already have one, for free, and in Statute.

sleemanj

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#512177 26-Aug-2011 00:25

Stop thinking of it as they gave you a new mixer 3 years into your ownership. They repaired the old one, it just looks really really new.

Now, is 5 years a reasonable life for a mixer (I'm assuming cake mixer, not a hand mixer) is the question you should be asking in regard to the CGA.

I wouldn't be sure on that, I think our Kenwood would have to be 30, and my Grans Kenwood would be a good 50.

Certainly if I was buying a new mixer, I'd want at least 10 to 15 years of normal household use out of it before things started breaking down.

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keewee01

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#512220 26-Aug-2011 08:52

sleemanj: Stop thinking of it as they gave you a new mixer 3 years into your ownership. They repaired the old one, it just looks really really new.

Now, is 5 years a reasonable life for a mixer (I'm assuming cake mixer, not a hand mixer) is the question you should be asking in regard to the CGA.

I wouldn't be sure on that, I think our Kenwood would have to be 30, and my Grans Kenwood would be a good 50.

Certainly if I was buying a new mixer, I'd want at least 10 to 15 years of normal household use out of it before things started breaking down.

Don't forget to take price (which hopefully is related in some way to quality!) into account for longevity though... The less you pay for an item, the lower the expect longevity.

And this is where things come a little unraveled - We bought our Fridgidaire Washing Machine for $1700 in 1995. It has had a couple of minor repairs in that time. So far it has lasted 16 years. If I went out and bought another Washing Machine today for $1700 there is no way I could/would expect to get the same life out of it as this one. But if I bought added inflation to that $1700 from 1995 and paid that for a washing machine today then I would expect to get my pound of flesh out of it.

A good example is Sony TV's - years ago they were very, very expensive compared to other brands - but they lasted! I still have the first TV I bought - a 14in Sony Trinitron, bought in 1993, and it goes as well today as the day I bought it. But it was more than other TV's around at the time. About the same time my parents bought a Phillips TV. Comparatively (it was a lot bigger than 14in) a lot cheaper than the Sony, but it didn't even last 2 year before it was stuffed. They were silly and then bought another Phillips - same thing happened, didn't even get 2 years out of this one. They finally got the message - shop on quality, not cheapness.

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