Sold a used surface Pro?

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mattwnz

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#1068516 18-Jun-2014 14:50

billgates: You should get your refund and buy this user's Surface Pro 2 which comes with 2 PSU, Arc Touch Mouse Surface edition and Type Cover 1 for $1000!. It's a really good buy. It's also 8GB RAM and 256GB SSD. Better battery life and 2 stage kickstand.

http://www.geekzone.co.nz/forums.asp?forumid=77&topicid=147346

They are also dropping the price of the surface 2 a bit in preparation for the surface 3. Personally I would wait until the surface 3, and wait for it's price to drop a bit, as I prefer the form factor, and the kickstand on it is how they should have designed it initially.

Dynamic

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#1068517 18-Jun-2014 14:52

tardtasticx: How they stuff up something so simple so many times is beyond me.

Well your wait is nearly over, and I hope this frustration will be a distant memory a few days after you have your hands on the Surface Pro.

Larger organisations tend to work fairly well if you have a request within their standard operating procedures. If for any reason your request falls outside of these, the wheels can fall off unless one person really takes ownership of the task/issue.

My mate's Mum had an issue with her Surface RT and took it back to NL (or was it HN?) for repair. After a week she was supplied a replacement unit by the service agent. When the replacement had an issue a year later, the retailer told her they couldn't fix it under the 'extended warranty' she had purchased from the store, because it was not the original item purchased from the store. It took her 5 phone calls over more than a week to get that sorted and the tablet iis currently away being assessed. She was ready to give up by the 3rd phone call, but we encouraged her to keep going.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

mattwnz

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#1068539 18-Jun-2014 15:14

Dynamic:
tardtasticx: How they stuff up something so simple so many times is beyond me.

Well your wait is nearly over, and I hope this frustration will be a distant memory a few days after you have your hands on the Surface Pro.

Larger organisations tend to work fairly well if you have a request within their standard operating procedures. If for any reason your request falls outside of these, the wheels can fall off unless one person really takes ownership of the task/issue.

My mate's Mum had an issue with her Surface RT and took it back to NL (or was it HN?) for repair. After a week she was supplied a replacement unit by the service agent. When the replacement had an issue a year later, the retailer told her they couldn't fix it under the 'extended warranty' she had purchased from the store, because it was not the original item purchased from the store. It took her 5 phone calls over more than a week to get that sorted and the tablet iis currently away being assessed. She was ready to give up by the 3rd phone call, but we encouraged her to keep going.

Sounds like an example of an extended warranty providing less protection than the CGA. Was the replacement a refurb, as that maybe a good reason not to accept one if it is going ot cause that sort of grief? Nevertheless, it should have still been covered by the CGA, as I presume it was less than 2 years old and wasn't damaged.

Dynamic

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#1068551 18-Jun-2014 15:19

mattwnz:
Dynamic:
tardtasticx: How they stuff up something so simple so many times is beyond me.

Well your wait is nearly over, and I hope this frustration will be a distant memory a few days after you have your hands on the Surface Pro.

Larger organisations tend to work fairly well if you have a request within their standard operating procedures. If for any reason your request falls outside of these, the wheels can fall off unless one person really takes ownership of the task/issue.

My mate's Mum had an issue with her Surface RT and took it back to NL (or was it HN?) for repair. After a week she was supplied a replacement unit by the service agent. When the replacement had an issue a year later, the retailer told her they couldn't fix it under the 'extended warranty' she had purchased from the store, because it was not the original item purchased from the store. It took her 5 phone calls over more than a week to get that sorted and the tablet iis currently away being assessed. She was ready to give up by the 3rd phone call, but we encouraged her to keep going.

Sounds like an example of an extended warranty providing less protection than the CGA. Was the replacement a refurb, as that maybe a good reason not to accept one if it is going ot cause that sort of grief? Nevertheless, it should have still been covered by the CGA, as I presume it was less than 2 years old and wasn't damaged.

Correct, and I'm pleased to hear that with the new changes to trading laws that these 'store warranties' will pretty much become a thing of the past (as I hear that retailers are now obliged to explain to the consumer how the warranty is better than their protection under the CGA). http://www.consumeraffairs.govt.nz/for-consumers/goods/warranties

I believe the replacement was new (could have been a refurb - I have no easy way of knowing), and it was in pristine physical condition. Around 15 months from the original purchase had elapsed.

EDIT - add a link to new info on extended warranties.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

tardtasticx

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#1072272 22-Jun-2014 23:35

I've enjoyed reading these posts, sorry for the late reply though. All is sorted now and loving the new toy haha.

As soon as I left the store, I did get a call from Harvey Norman head office from a man who was very very apologetic. So apologetic infact he offered me a $20 voucher for Harvey Norman. I don't want to be a rude b**** or anything though so I took it and I'll probably give it to my brother for a topup or something because lord knows I'm not stepping foot in that sad excuse for a business again. The man who helped me out though when I was there Thursday was very helpful and friendly so there are a few nice people left there I suppose.

Glad thats all over though, I'm wondering what happened regarding the old owners though as I contacted them and they didn't seem to pleased :P

Learnt a valuable lesson now ><

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