>After much backing and forwards between the two insurance companies, the company has agreed to refund 100% of 8 years of insurance. Legally they are only strictly speaking required to refund 5, so that's a little win for us, though it's well short of the 17 years we paid.<
Personally I'd have argued and and debated it a bit harder, possibly with a mediator, but I hope you are happy with the outcome.
Rickles: >After much backing and forwards between the two insurance companies, the company has agreed to refund 100% of 8 years of insurance. Legally they are only strictly speaking required to refund 5, so that's a little win for us, though it's well short of the 17 years we paid.<
Personally I'd have argued and and debated it a bit harder, possibly with a mediator, but I hope you are happy with the outcome.
I called the ombudsman, he said there are guidelines agreed to by insurance companies which are legally binding.
Arguing could have jeopardised by 8 years, back to 5 years.
I wouldn't say I'm "happy" but I am "happier" than 5 years, or nothing.
There is no requirement for the insurance company to attend mediation.
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