sbiddle:
What a scam.
There was no mention in the app of the $20 charge until after you've submitted it. That's just blatantly misleading.
Had the ice cream actually turned up I may not have worried too much, but it didn't. It seems to be immediately accepted and charged so you have no idea how far away they are. My email invoice also shows the Uber Wellington address rather than mine. I've now wasted half an hour both standing outside waiting for them and now sending an email to get this rectified.
I should have just walked to the dairy for an ice cream.
Are you 100% sure you updated your address before ordering?