frankv:

 

xpd:

 

Interesting that Aliexpress shell out for "lost items", yet when it comes to faulty items they're "tough, deal with it" if the seller refuses to refund/reply. 

 

 

Not true in my experience... I've had a couple where the goods were faulty or not as advertised, and I got refunds.

 

 

 

Trouble is they don't understand what you are trying to say when you describe the faults in English.

Once I had been very detailed and described all the faults and the seller picked on a few words - "ok", "fine", "reasonable", "happy" and responded to AliX and said "buyer says it's ok, buyer is happy" and the case was closed!

So the next time I made sure to never type anything that had the words "ok, fine, happy, reasonable" or anything that could be misinterpreted. I am now very direct, concise, and use strong adjectives.