Perplexing product return issue

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gzt

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#3433736 12-Nov-2025 14:25

Earbanean: So in summary, you asked what people think you should do, and are now upset because people told you what they think you should do?

There's no need for that.

Eva888

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#3433737 12-Nov-2025 14:28

gzt:
Earbanean: So in summary, you asked what people think you should do, and are now upset because people told you what they think you should do?

There's no need for that.

Snap. Was just thinking of a polite way to say the same.

Goosey

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#3433794 12-Nov-2025 15:45

You say your not comfortable using the phone, she might not be comfortable using email!
(I don’t understand how you being elderly and not being comfortable using the phone makes sense…you didn’t grow up with email and suspect the lady didn’t either)

catch 22

edit: she might be even trying to figure out how to book a courier pick up.

Rikkitic

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#3433799 12-Nov-2025 16:05

Eva888:

gzt:

There's no need for that.

Snap. Was just thinking of a polite way to say the same.

Thanks guys but I can defend myself. @Earbanean: What upsets me is not people telling me what they think I should do. That is what I asked for and I value all serious responses whether I agree with them or not. What upsets me is people passing uninformed value judgements on personal aspects of my life, which are nobody's business. I don't need to explain or justify my feelings about phones or my disabilities or anything else to anybody.

People have said what they think and I doubt there is anything new to add and this thread is veering towards the personal so I am ending my participation here. Thanks again for everyone taking the trouble to share your thoughts on this matter.

Plesse igmore amd axxept applogies in adbance fir anu typos

Goosey

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#3433803 12-Nov-2025 16:28

im sure we respect this.
I think if you rephrased the initial post to simply “phone conversations are not possible due to personal circumstances” or similar, then everyone would have not focused on that with their requested advice.

good luck, I’m wonder if you simply try sell the bag and then organise postage to a new person and then pass that money onto the original seller (taking a cut).

hahaha

cddt

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#3433806 12-Nov-2025 16:48

The vendor sent a replacement item before receiving the return of the original item. This demonstrates goodwill and a willingness to do what is right. They didn't have to do that, they could have waited for you to return the original item before posting a new one.

I would just send them the original item, request your $10 or whatever refund, and if you don't receive it be the bigger person and let karma or conscience do its work.

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jarledb

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#3433808 12-Nov-2025 17:04

cddt:

I would just send them the original item, request your $10 or whatever refund, and if you don't receive it be the bigger person and let karma or conscience do its work.

My experience with trying to get a shop to pay for return shipment has been less than stellar.

If the shop messes up, its their mess to fix. They should have included a proper return bag that included postage when sending the replacement.

They messed up, they should fix it.

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Tinkerisk

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#3433816 12-Nov-2025 17:32

Don't you have prepaid return labels in NZ that the seller simply emails you, which you just have to print out and stick on the return parcel?

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Eva888

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#3433967 13-Nov-2025 08:23

Tinkerisk:

Don't you have prepaid return labels in NZ that the seller simply emails you, which you just have to print out and stick on the return parcel?

Yes we do.

MikeB4

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#3434033 13-Nov-2025 09:51

jarledb:

My experience with trying to get a shop to pay for return shipment has been less than stellar.

If the shop messes up, its their mess to fix. They should have included a proper return bag that included postage when sending the replacement.

They messed up, they should fix it.

That nail head was firmly hit. Bang on.

Here is a crazy notion, lets give peace a chance.

sleemanj

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#3434068 13-Nov-2025 12:14

Tell them to reimburse you the courier amount (before it's sent) and you will send it yourself.

Use Trade Me Book-A-Courier to get a price, and send it, you won't even need a printer that way.

Send it signature required.

Totally with you on phones, email is better, you are the customer, they should be serving your needs, not the other way around.

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eracode

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#3434218 13-Nov-2025 20:04

sleemanj:

Tell them to reimburse you the courier amount (before it's sent) and you will send it yourself.

We know what you mean but reimburse means ‘repay someone money after they have spent it’.

How about ‘tell them to send you the courier amount before you send the courier pack’?

The Arch Pedant strikes again.

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cddt

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#3434252 14-Nov-2025 06:22

eracode:

sleemanj:

Tell them to reimburse you the courier amount (before it's sent) and you will send it yourself.

We know what you mean but reimburse means ‘repay someone money after they have spent it’.

How about ‘tell them to send you the courier amount before you send the courier pack’?

The Arch Pedant strikes again.

New word: preimburse ?

Like the "prepone" certain of our remote colleagues love to use so much...

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CokemonZ

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#3434409 14-Nov-2025 10:49

Happen to own a retailer and online shop.

You wouldn't happen to be rural delivery would you? Return courier labels from rural delivery tend to be notoriously unreliable (anecdotally from me, some guy on the internet), and I wonder if they are trying to see if you will drop it off somewhere.

I have done this in the past, and working with the person to figure out nearest drop off point etc can often be a 2 minute phone call of 15 emails back and forth.

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