Dell is shipping me 60 monitors that I never ordered

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#3459367 6-Feb-2026 16:46

I’d certainly be digging in to this further if it were me, even if the contact with the sender is unwanted.

Feel free to PM me if you want some help.

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decibel

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#3459375 6-Feb-2026 18:13

I'll take two.

Handle9

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#3459417 7-Feb-2026 03:46

kiwifidget:

Amazing that Dell would ship 60 monitors without them being paid for.

It's probably $6000-8000 worth of monitors. In B2B land that's not a big invoice.

cddt

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#3459424 7-Feb-2026 05:50

Anecdotal, but once when I was working in professional services one of my team members suddenly received a six-figure invoice from a client (who makes high precision machining equipment). A copy-paste had gone wrong and his email had ended up in the master data for one of their customers. 😅 It was briefly hilarious.

Wondering if OP had his email copied into the "one time customer" record or something like that... would explain the many invoices he has received.

Batman

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#3459436 7-Feb-2026 09:07

MadEngineer:

I’d certainly be digging in to this further if it were me, even if the contact with the sender is unwanted.

Feel free to PM me if you want some help.

thanks i will, just need to get some stuff sorted first, will get on to it after ... !

Batman

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#3459438 7-Feb-2026 09:11

gzt: and

https://security.dell.com/reportsuspiciousactivity/

thanks will sit down and fill it out

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Batman

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#3459439 7-Feb-2026 09:11

freitasm:

No one mentioned what actually to do. Here it is

https://communitylaw.org.nz/community-law-manual/test/uninvited-sales-goods-and-services/unsolicited-goods-and-services/

great stuff thanks

loceff13

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#3459449 7-Feb-2026 10:42

If it does arrive(and you don't sign for it/accept delivery) I think it's unreasonable to expect the person to unload and store a few pallets of the product in their home for upto 10 working days..

gzt

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#3459455 7-Feb-2026 11:25

loceff13: If it does arrive(and you don't sign for it/accept delivery) I think it's unreasonable to expect the person to unload and store a few pallets of the product in their home for upto 10 working days..

Signed or not that provides plenty of time for someone posing as a freight service to drop by and pick up the goods with your permission. I don't know if that one is used in NZ. It is tried and true in the USA.

loceff13

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#3459473 7-Feb-2026 14:26

gzt:
Signed or not that provides plenty of time for someone posing as a freight service to drop by and pick up the goods with your permission. I don't know if that one is used in NZ. It is tried and true in the USA.

If those goods still turn up after OP has informed both the shipper and Dell of the issue(ie stating they didn't order it) thats on Dell and their shipper, it's not reasonable to expect OP to take care of their product they never ordered when Dell etc can stop the shipment during the delivery process and not start such a situation. This isn't just a small parcel via nzpost, its pallets of monitors.

gzt

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#3459476 7-Feb-2026 14:35

Yes, I was not making any statement about liability just how that ship fraud method works regardless of shipment size.

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freitasm

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#3459488 7-Feb-2026 15:32

Remember, you have to keep the product in good shape, notify the vendor, allow collection for up to ten days. If they don't collect after ten days, it's yours - sell those monitors.

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#3459609 8-Feb-2026 09:49

freitasm:

Remember, you have to keep the product in good shape, notify the vendor, allow collection for up to ten days. If they don't collect after ten days, it's yours - sell those monitors.

if it gets to that, you guys can have it for free. i don't anything to do with Dell. i called them the other day and just spoke to the call center in the Phillipines, they just put me on hold by directing my call from one department to another. so maybe i'll call them again, but i've sent emails to the shipper, waiting for reply after the long weekend. i'll see what the shipper says. not been thinking about this too much, have other better things to do.

freitasm

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#3459611 8-Feb-2026 10:06

As seen in The Thick of It, adopt a NOMFUP attitude. You already spent time. If it really comes to it, contact again after delivery, and follow the rules. After a while do whatever you want.

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SirHumphreyAppleby

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#3459613 8-Feb-2026 10:14

This thread brings back memories. I had two Dell monitors sitting in my living room for months, taped together with a single DHL label slapped on, while I waited for a refund.

I purchased a high-end monitor, but it had issues. They sent out a replacement which was clearly 'refurbished' and not in new condition, with bad pixels IIRC. Naturally, I insisted on a refund before I would ship them back. I'm surprised they agreed, but I guess to them the two monitors had some value, even though the replacement they sent out was e-waste at best.

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