Fewer reasons to even go into a Dick, Harvey, or Noel shop

Forums › Off topic › Fewer reasons to even go into a Dick, Harvey, or Noel shop

1 | 2 | 3

loceff13

1065 posts

Uber Geek

#1246353 25-Feb-2015 13:11

reven: on Saturday I bought a 3d printer from warehousestationery. SO glad I bought it from a store and not online, stupid thing wouldn't work and all my googling revealed it was a common problem and suggested I pull it apart to fix it (after just unboxing it).

So I took it straight back to the store and got a refund.

Online Purchase Returns

Returning a purchase is easy. Simply contact our Customer Service Team:

Phone: 0800 222 246
Email: info@stationery.co.nz

We will give you a returns number that must go on the packing slip of the item to be returned. If it’s a faulty product, we will arrange for our courier to come and collect it from you.

Does not sound like too much trouble.

reven

3743 posts

Uber Geek

Trusted

#1246359 25-Feb-2015 13:14

loceff13:
reven: on Saturday I bought a 3d printer from warehousestationery. SO glad I bought it from a store and not online, stupid thing wouldn't work and all my googling revealed it was a common problem and suggested I pull it apart to fix it (after just unboxing it).

So I took it straight back to the store and got a refund.

Online Purchase Returns Returning a purchase is easy. Simply contact our Customer Service Team: Phone: 0800 222 246
Email: info@stationery.co.nz We will give you a returns number that must go on the packing slip of the item to be returned. If it’s a faulty product, we will arrange for our courier to come and collect it from you.

Does not sound like too much trouble.

well thats handy to know, TWS were great with this. But wouldnt be too keen to try that on one of the cheaper pricespy stores.

TLD

902 posts

Ultimate Geek

#1246366 25-Feb-2015 13:21

You'd be doing well to even get the chance to say 'Just browsing' to staff at Blenheim's DSE. It's not that they are short staffed. More that half of them are in the storeroom out back doing goodness knows what! Spot on regards HN and NL. Plus I have been told total nonsense on more than one occasion.

Trevor Dennis
Rapaura (near Blenheim)

JimmyH

2886 posts

Uber Geek

#1246692 25-Feb-2015 21:16

Dunnersfella:

And as an aside, if you don't care about 3D, but would like 100Hz or higher, you'll be getting it, whether you want it or not.

Yes, I know. But I made it clear that it wasn't a selling point for me, and he then tried to push it as a compelling selling point anyway. I don't care whether it's there, but I will never use it and I certainly won't let it feature in my purchase decision.

It was pretty clear that what ever I actually stated I was after, he was determined to sell me that particular TV, come hell or high water. Plus, he was trying to portray himself as an expert, when it was pretty clear he had a major problem with basic arse-elbow differentiation. Which I found really annoying as there are some customers who don't know any better, and will be taken in by this type of ignorant babble and end up spending a lot of money on potentially the wrong thing as a result.

gnfb

2611 posts

Uber Geek

ID Verified

#1247085 26-Feb-2015 13:51

Don't blame the salesman its managements fault in not providing proper training. Also if they pay peanuts they will get monkeys.

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

JimmyH

2886 posts

Uber Geek

#1247354 26-Feb-2015 21:25

But I do blame the salesman at least as much as the management.

How hard is it to admit that you don't know the answer to a question, of better still offer to go and check specs, or to grab an alternate staff member who might know the answer?

Pretending to know stuff you don't, and potentially suckering tech-illiterate people into buying an expensive product that doesn't meet their requirements is unethical in my book.

DarthKermit

5346 posts

Uber Geek

Trusted

#1247396 26-Feb-2015 22:14

I remember arguing with a sales guy in NL one time. They had a bunch of these cheap hard drive recorders. I can't remember the exact price now.

Anyhoo, my issue was that nowhere in the manual or on the box or on the unit itself did it specify how large the hard drive was.

I said to the guy, "I'm sorry, but I can't make an informed decision on whether or not this thing is actually good value for money because it willfully doesn't give a capacity anywhere."

I think he was pissed off with me because there went an easy commission.

To my mind, it would be like buying a box of apples for $20. But you don't know if there is one apple or ten in the box.

Whatifthespacekeyhadneverbeeninvented?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Jaxson

8044 posts

Uber Geek

Trusted

#1247585 27-Feb-2015 09:33

DarthKermit: To my mind, it would be like buying a box of apples for $20. But you don't know if there is one apple or ten in the box.

1 | 2 | 3