DonGould:

KiwiNZ:  Teens should use their phones in Cases but they don't as the "cool police" has deemed it un-cool to do so .  

The rules are simple. 

The product is required to be fit for purpose or don't sell it.  Simple.

You can blar blar on all day about the tech reasons or excuses but they simply are not relevant. 

If the seller knows the state of the product (which they should before selling it) and they choose to sell it to a teen, knowing how the teen will use it (as pointed out by you) then it's the sellers problem when it ends in tears (in this case HN).

The seller in this case should just suck it up, get the stupid thing fixed - perhaps just a replacement to a more appropriate phone and move on.

If the vendor in this case had half a brain then he'd just replace the phone in this case then come back on list and point out how they've backed up their retailer (beyond the call of duty) and win one for their brand.


In this case HN are looking like pricks and so is the vendor.

This is exactly the sort of crap that the CGA was designed to circumvent. 

D